Shangri-La Kuala Lumpur

4.5/5(9.53K Reviews) rating

5 Star Hotel locationPin

Kuala Lumpur, Selangor

156

1/156

About hotel

Nestled in the bustling heart of Kuala Lumpur, the exquisite Shangri-La Kuala Lumpur invites guests with its luxurious charm and unparalleled convenience. Get ready to embark on an extraordinary journey as you explore the city's most captivating sights, all just a short 15-minute walk from the hotel's doorstep. Immerse yourself in the grandeur of the Suria KLCC Shopping Centre and marvel at the iconic Petronas Twin Towers, a testament to architectural brilliance. Venture a little further and discover the wonders of the Pavilion Kuala Lumpur and the majestic Kuala Lumpur Tower, both just a stone's throw away. Step into one of the 662 air-conditioned rooms, each a haven of contemporary elegance and comfort. Indulge in the range of amenities at your disposal, from the well-stocked minibar to the LCD television that guarantees endless entertainment. Stay seamlessly connected with complimentary wired and wireless internet access, while satellite programming ensures a wide selection of captivating shows. The private bathrooms, adorned with showers and complimentary toiletries, offer a sanctuary of relaxation, complete with hair dryers for your utmost convenience. For the adventurous explorers eager to uncover the city's hidden treasures, the hotel's enviable location is surrounded by a plethora of attractions. Lose yourself in the enchanting Kuala Lumpur Forest Eco Park or immerse yourself in the vibrant energy of the Kuala Lumpur Convention Centre, both just a stone's throw away. For a truly unique experience, venture to the KL Tower Mini Zoo, only a kilometer away, where animal enthusiasts can revel in the company of fascinating creatures. After a day of exhilarating sightseeing, surrender yourself to the indulgent embrace of the full-service spa. Let skilled hands work their magic as you succumb to the blissful allure of massages, body treatments, and facials. For those seeking a more active respite, the hotel boasts a state-of-the-art health club, an inviting outdoor pool, and a rejuvenating spa tub, perfect for invigorating recreational activities. Throughout the property, complimentary wireless internet access ensures you remain seamlessly connected, while the dedicated concierge services are ready to cater to your every need. For the discerning business traveler, the hotel offers 15 modern meeting rooms and an array of business amenities, including a computer station and express check-in. Limo and town car services are available, and for a surcharge, a train station pick-up service awaits. Rest easy knowing that free self-parking is also available onsite, ensuring a hassle-free stay. Indulge your taste buds in a culinary extravaganza at the hotel's esteemed restaurant or savor delectable snacks at the charming coffee shop/cafe. As the day comes to a close, unwind with a refreshing drink at the bar/lounge or the poolside bar, where the ambiance is as captivating as the libations. Wake up to a sumptuous buffet breakfast, served daily from 6 AM to 10:30 AM, ensuring a delightful start to your day. With its prime location, lavish amenities, and proximity to the city's most iconic attractions, Shangri-La Kuala Lumpur stands as the epitome of an unforgettable stay in the vibrant city of Kuala Lumpur. Prepare to be captivated, enthralled, and pampered beyond measure. Don't miss out on the affordable Shangri-La Kuala Lumpur room prices and book your stay at Shangri-La Kuala Lumpur online for a seamless and convenient experience. Located at 11 Jalan Sultan Ismail, 50250, Malaysia, reaching the hotel is a breeze.

Highlights

• Prime location in the heart of Kuala Lumpur • Within a 15-minute walk of Suria KLCC Shopping Centre and Petronas Twin Towers • Close proximity to popular attractions such as KL Tower Mini Zoo and Pavilion Kuala Lumpur • 662 air-conditioned rooms with minibars and LCD televisions • Complimentary wired and wireless Internet access • Full-service spa offering massages, body treatments, and facials • Health club, outdoor pool, and spa tub for recreational opportunities • Complimentary wireless Internet access and concierge services • Limo/town car service, computer station, and express check-in for business amenities • Onsite restaurant, coffee shop/cafe, bar/lounge, and poolside bar for dining options

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

662

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Bell staff/porter

Accessible parking

Designated Smoking Areas

Terrace

Concierge desk

Sauna

Children's Pool

Breakfast available

Coffee/tea

Train Station Pickup Service

Beauty Shop/Salon

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Bell staff/porter

Accessible parking

Designated Smoking Areas

Terrace

Concierge desk

Sauna

Activities

Children's Pool

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Train Station Pickup Service

Beauty Shop/Salon

Business

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

The listed child breakfast fee applies to guests age 11 and younger.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MYR 400.

We have included all charges provided to us by the property..

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

Contactless check-in and contactless check-out are available.

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

The listed child breakfast fee applies to guests age 11 and younger.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MYR 400.

We have included all charges provided to us by the property..

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

Contactless check-in and contactless check-out are available.

Pet Policy

Service animals not allowed.

Pets not allowed.

₹12,736

₹16,001

20% OFF

+ ₹2,824 taxes / night

Earn 155 Reward Points

Flat ₹2,222.88 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹12,736

₹16,001

20% OFF

+ ₹2,824 taxes / night

Update Price

Earn 155 Reward Points

Flat ₹2,222.88 off included with coupon INTSTAY

Amenities

Location

Jln Sultan Ismail, Kuala Lumpur, Selangor, 50250

View on Maps

Ratings & Reviews

4.5/5

9.53K Ratings

Violet Lee

4/5

2 Jan, 2024

We enjoyed our stay, and Club especially there were vegetarian options for 3 of us. If possible, can add soy milk (warm).. that would be great. We loved the lounge staff services. The staff at the Club Lounge remembered us, and always greet us and made us feel welcome. They were friendly, and definitely know what the guests need, and very flexible and helpful. Just had a not nice experienced with the room service. We have 2 adults & 2 kids, and towels were always not enough, and we had to request everyday. the 1st day request was unlucky to meet with a unfriendly staff. Probably thought we lied to him that we need 4 towels. Our twins received their birthday cake, thanks for that. But just not the same as Ritz's way of presenting surprise. Way too different. Not up to that level yet. The boys still felt excited for that moment.

Abul Muttakim

5/5

16 Jan, 2024

Clean, comfortable, secure, family friendly hotel in a good location. Hotel stays up to its long serving reputation. I enjoyed every minute of my stay here. Stuffs are professional, well trained, helpful and polite. They always offer help and support with smile. Hotel lobby is decorated beautifully to celebrate X-MAS. Live music and songs in the evening are entertaining with family and friends together in the lobby. Breakfast cuisines include Malay, Indian, Chinese, Western culinary along with a large selection of bakery products. Being very popular the restaurant can be very busy in the morning though we did not wait for seating. Parents can leave kids at safe hands to play at the kids centre for short period. There are plenty of activities for kids to keep them busy there. There are plenty of other usual amenities that are offered in luxury hotels are also available here. Due my busy schedule, I could not find time to check all but the pool.

Seb Goldsmith

4/5

24 Jan, 2024

Decent hotel. Staff, communal areas and breakfast was all very good- what you’d want and expect from a Shangri La. Rooms and pool area in desperate need of an update. Have to highlight the rooms’ carpets; we requested to move room based on cleanliness. Great location and helpful concierge.

Violet Lee

4/5

2 Jan, 2024

Abul Muttakim

5/5

16 Jan, 2024

Seb Goldsmith

4/5

24 Jan, 2024

Nigel Filer

5/5

28 Jan, 2024

Beautiful hotel and wonderful food. But for me the highlight was Freddie the pianist who plays in the bar area Fri, Sat and Sunday afternoons. Really relaxed me with his playing. Now I am ready for my holiday!

Jo Kramer

5/5

27 Jan, 2024

Service for the most part was good. I gave 5 stars because of Mahadiv (at the lobby entrance). He was attentive, he speaks english very well and we received a personalized service. He made sure that we were happy and satisfied. His smiles are genuine and authentic. Valued employee! Food are delicious and abundance in the restaurants!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.