Shangri-La The Shard, London

4.6/5(1.99K Reviews) rating

5 Star Hotel locationPin

London, England

Shangri-La The Shard, London exterior_detail

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About hotel

Experience the quintessential London adventure and indulge in luxury at our 5-star hotel, perfectly situated in the heart of the bustling city. Our privileged location near the iconic Borough Market and majestic London Bridge makes us the ideal starting point for your urban escapades. And that's just the start. Enter our grand hotel and be enveloped in the magnificence of our 202 elegant guestrooms, boasting modern sophistication and lavish comfort. Each room is equipped with top-of-the-line amenities, including plush minibars, LED televisions, and complimentary wired and wireless internet, ensuring you have all you need for a seamless stay. Sink into our heavenly pillow-top beds, dressed in luxurious Frette Italian sheets and adorned with down comforters, for a restful night's sleep. And our opulent bathrooms, stocked with designer toiletries and featuring a bidet for added luxury, will rejuvenate and refresh you. Pamper yourself with an array of leisure facilities, such as a peaceful indoor pool, a rejuvenating sauna, and a fully-equipped 24-hour fitness center. Stay connected with complimentary wireless internet access throughout the hotel. And for any assistance, our concierge services are at your fingertips. Need to attend a business function? Our upscale hotel offers extensive event spaces to cater to your professional needs. Satisfy your cravings at TING, our exquisite Asian-inspired restaurant, or grab a quick bite at our trendy coffee shop. Unwind with a cocktail at one of our two stylish bars or enjoy the convenience of 24-hour room service. And don't miss out on our delectable daily buffet breakfast, featuring an array of mouth-watering options. Relax during your stay with our express check-in and check-out services, and stay informed with free newspapers in the lobby. Planning an event? Our hotel boasts spacious conference facilities, perfect for any occasion. And with multiple airports, including the renowned Heathrow Airport, located a short distance away, getting to and from our hotel is a breeze. Experience the pinnacle of luxury and convenience at our centrally located 5-star hotel in London - Shangri-La The Shard. Book now and make your stay an unforgettable one. Book Shangri-La The Shard, London Online and discover our affordable room prices. Conveniently located in the heart of London at 31 St Thomas Street, EnglandSE1 9QU, United Kingdom, our hotel offers affordable accommodations suitable for a variety of guests. Step in and discover the wonders of our luxurious haven.

Highlights

• Prime location in the heart of London, just a 2-minute walk from Borough Market and 0.5 km from London Bridge • Luxurious 5-star hotel with 202 stylish guestrooms featuring premium amenities such as minibars and Frette Italian sheets • Complimentary wired and wireless internet access, perfect for both leisure and business travelers • Close proximity to top tourist attractions including The Shard, HMS Belfast, and the Tower of London • Easy access to airports - Heathrow Airport (31.4 km), London City Airport (11.9 km), and Gatwick Airport (86.3 km) • On-site recreational facilities including an indoor pool, sauna, and 24-hour fitness center • Business amenities such as express check-in/check-out and conference space for meetings and events • Asian fine dining at TING restaurant and 24-hour room service available for a relaxing stay • Option for self-parking and roundtrip airport shuttle for convenience • Ideal for both luxury and budget travelers looking for a comfortable and convenient stay in London.

Quick Facts

Check-In

4:00 PM

Check-Out

11:00 AM

Rooms

202

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Concierge desk

Indoor pool

Sauna

Breakfast available

Coffee/tea

Airport shuttle service

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Concierge desk

Indoor pool

Sauna

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

The listed child breakfast fee applies to guests age 11 and younger.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 6:00 AM to 6:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Please note that room layout, furnishings, and views may differ from the photos shown. Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Pet Policy

Maximum number of pets per room 1.

Pets allowed.

Service animals are exempt from fees/restrictions.

Only dogs are allowed.

Service animals are allowed.

Pet max weight (per pet) in kg is 23.

Pet max weight (per pet) in lb is 50.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

The listed child breakfast fee applies to guests age 11 and younger.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 6:00 AM to 6:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Maximum number of pets per room 1.

Pets allowed.

Service animals are exempt from fees/restrictions.

Only dogs are allowed.

Service animals are allowed.

Pet max weight (per pet) in kg is 23.

Pet max weight (per pet) in lb is 50.

₹82,989

₹87,284

5% OFF

+ ₹15,370 taxes / night

Earn 983 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹82,989

₹87,284

5% OFF

+ ₹15,370 taxes / night

Update Price

Earn 983 Reward Points

Amenities

Location

St Thomas St, London, England, SE1 9QU

View on Maps

Ratings & Reviews

4.6/5

1.99K Ratings

Matt Ryder

5/5

17 Dec, 2023

Perfection in a hotel. The attention to detail and five star service make this stay 100% worth the money. The staff will go out of their way to make sure everything is perfect. Our first room smelled as if there was a heavy smoker in it previously so the staff worked quickly to find another room. The views incredible, pool and gym top notch and on site restaurants pricey but worth it. My one (tiny) critique is the rooms didn’t have any way to play music and when I called to ask, they sent a speaker up straight away - which was very cheap and had terrible sound. Other than that, 11/10 stay 👏🏼

Alan Yap

5/5

11 Nov, 2023

I had a very good experience here. It's in a very good location - just a few minutes walk to London Bridge station. The room we stayed in was amazing. Very modern and very clean with great river views. Staff were polite and friendly. High tea was exceptionally good as is late night dining. The view from the bar is beautiful. All in all, a great hotel. I would definitely come back here if it weren't so expensive.

Adam Corr

1/5

17 Jan, 2024

Where do I start? I arrived Saturday evening - my car was then crashed by the valet, ruined my experience and the staff did little to nothing to make my experience any better after causing me that stress, I’ve been told to go through their insurance and they are making it as hard as possible to resolve this and get payment for the damages caused! 1000£ rooms ain’t even got smart TVs! I was then promised a refund of the cost of the room from the duty manager when leaving the hotel and ever since I’ve left they’ve tried to tell me I’m wrong and that they are not refunding the room now they are only refunding 126£ which is a joke! I was offered a complimentary night for my hassle even though I’ve refused to come back as the experience was terrible start to finish… Unnecessary stress caused I would never come back to the hotel, it’s mediocre and there is a lot better for your money.

Sydnie Hickery

5/5

1 Oct, 2023

10/10. Stayed in one of the Iconic rooms and upgraded to a bathroom with a view. It did not disappoint. Yes the stay is pricey but it is so worth it. Service is fantastic, staff remembered us and asked us about our day and were happy to help with anything. We were able to use the facilities and I got a text after we used the pool to say our room was ready early and luggage already taken up. Cannot wait to go back!

Matt Ryder

5/5

17 Dec, 2023

Alan Yap

5/5

11 Nov, 2023

Adam Corr

1/5

17 Jan, 2024

Sydnie Hickery

5/5

1 Oct, 2023

David Cushman

5/5

13 Dec, 2023

Great theatre as the blinds rise as you enter your room revealing the drama of London below. Nice luxury touches throughout, and a great breakfast. But it is all about the views - including Europe's highest bar

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.