Sheraton Grand Chicago Riverwalk

4.3/5(5.97K Reviews) rating

4 Star Hotel locationPin

Chicago, Illinois

Sheraton Grand Chicago Riverwalk exterior_detail

325

1/325

About hotel

Discover the vibrant pulse of Chicago by choosing our centrally located 4-star hotel, the Sheraton Grand Chicago Riverwalk. Our prime address, just steps away from the renowned Michigan Avenue and the iconic Millennium Park, allows you to easily explore the city's top attractions. With 1218 elegantly furnished guestrooms, featuring sleek flat-screen TVs, plush pillowtop beds, and luxurious complimentary toiletries, we provide a lavish and rejuvenating stay for all our visitors. But that's not all - our hotel offers much more than just exceptional accommodation and a convenient location. Experience ultimate relaxation by taking a dip in our tranquil indoor pool or maintaining your fitness routine in our fully equipped 24-hour fitness center. Stay connected with complimentary high-speed wireless internet and indulge in mouth-watering American cuisine at our three on-site restaurants, including the acclaimed Shula's Steak House. Craving something quick? Our coffee shop has you covered. And when it's time to unwind, head to one of our two bars for a refreshing beverage. We know that business travelers have specific needs, which is why we offer top-notch amenities including a well-equipped business center, express check-out, and versatile meeting and event spaces spanning over 125,000 square feet. Plus, with our convenient location near major airports such as Chicago O'Hare International and Chicago Midway, we are the perfect choice for busy professionals. Experience the perfect blend of luxury, comfort, and convenience at the Sheraton Grand Chicago Riverwalk. Book your stay with us today and take advantage of our affordable rates. Don't wait - secure your stay at 301 E North Water St, Illinois60611, United States and witness all that Chicago has to offer. Book Sheraton Grand Chicago Riverwalk Online to make your travel planning stress-free.

Highlights

• Centrally located 4-star hotel near Millennium Park • Wide range of room options including luxury, boutique, and budget • Pillowtop beds and premium amenities for a comfortable stay • Complimentary toiletries and hair dryers in all bathrooms • Indoor pool, fitness center, and complimentary Wi-Fi for guests • Business center, conference space, and concierge services available • 3 on-site restaurants and 2 bars/lounges for dining and drinks • Within walking distance to popular attractions like Michigan Avenue and Chicago Riverwalk • Easy access to airport (30.1 km) and railway station (0.7 km) • Conveniently located to major tourist attractions and shopping destinations

Quick Facts

Check-In

4:00 PM

Check-Out

12:00 PM

Rooms

1218

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Snack bar

Swimming Pool

Vending machines

Bell staff/porter

Accessible parking

Terrace

Concierge desk

Banking services

Indoor pool

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Snack bar

Swimming Pool

Vending machines

Bell staff/porter

Accessible parking

Terrace

Concierge desk

Banking services

Indoor pool

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property follows sanitization practices of Safe.

Stay (AHLA - USA).

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Contactless check-in is available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Destination fee: USD 25.00 per accommodation, per night.

We have included all charges provided to us by the property..

Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Parking height restrictions apply..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 34.

Service animals are exempt from fees/restrictions.

Pet max weight (per pet) in lb is 75.

Maximum number of pets per room 1.

Only dogs are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property follows sanitization practices of Safe.

Stay (AHLA - USA).

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Contactless check-in is available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Destination fee: USD 25.00 per accommodation, per night.

We have included all charges provided to us by the property..

Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Parking height restrictions apply..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 34.

Service animals are exempt from fees/restrictions.

Pet max weight (per pet) in lb is 75.

Maximum number of pets per room 1.

Only dogs are allowed.

₹18,833

₹20,141

6% OFF

+ ₹3,519 taxes / night

Earn 223 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹18,833

₹20,141

6% OFF

+ ₹3,519 taxes / night

Update Price

Earn 223 Reward Points

Amenities

Location

North Water St, Chicago, Illinois, 60611

View on Maps

Ratings & Reviews

4.3/5

5.97K Ratings

Katie Coulter

3/5

19 Jan, 2024

Stayed here recently for 2 nights and was not impressed. The hotel itself is nice, but is in need of some updates. The bathrooms are mediocre at best- I’ve stayed at Holiday Inns with nicer bathrooms. The ice machine on our floor was leaking, and looks like it had been for a while. There was a puddle all the way to the hallway doorway which has carpet in it, and it was soaking wet. There was a smell of mold, which I could not tell if it was from the machine itself, or the carpet that was saturated. Our room had a bar fridge that was no longer in service, and we had to call for a mini fridge to be delivered to the room. I do not understand the point of putting a label on the non working unit that says to call and request a fridge instead of just replacing it with a working fridge. The delivered fridge was not cold and had to be plugged in to cool down to temperature. For the prices you pay to stay somewhere, I don’t think basic hotel amenities should be that difficult. They did get us a fridge promptly sent to the room, and the maintenance guy that put it in for us was wonderful. Parking is expensive, but so is everything in Chicago. If you leave and come back, you have to call to have your new ticket validated which is an inconvenience- there should be an easier way for guests to be able to come and go from the garage. While we were there the drink machine in the garage was out of order, and we had to get drinks from the gift shop- spent $22 on 4 drinks. Overall it gives you a place to sleep, but it doesn’t live up to expectations.

Ashia Lockhart

5/5

14 Dec, 2023

I booked this specific hotel because of its location, and I was not disappointed!!!! This is one of the best Downtown Chicago hotels I have stayed at. ALL of the staff was very friendly and professional both on the phone and in person. The room was stylish, comfortable, clean and the view was priceless. With its location, I do not think this hotel can offer a room with a bad view. The room service was very prompt and the food was very delicious. This year I have visited Houston, Washington DC, Cancun, Alexandria, Atlanta, Destin, and Chicago two times prior to this visit. I must admit this was the best hotel experience I've had this year!

Hamza Abdall

2/5

1 Jan, 2024

The trip was HORRIBLE. We registered a VIP room on phone call and when we came we didn't expect what happened next. First the line was SUPER long and had to wait for 1 hour! 1 hour and they promised us 3 views, corner spot, VIP room. Lies! We got a super small room and 1 view. We're a big family and that was the whole reason why we got the VIP room but to the looks of it they totally butchered the the comfort and excitement we had. 2nd of all, the line for the breakfast was horrendous! The line was long and we didn't wanna wait any longer. 3rd of all, the parking was not planned! My sister and mom had to park a mile away and me and my dad had to stay in to save our spot in the line. Shouldn't they have known that it's new year land people want the best view? Also the firework show was like 6 minutes. Not worth it. This hotel is lying to us and scammed us! 633 for 1 night???? Scam!

Agathe M

5/5

22 Dec, 2023

My overall experience at Sheraton was good. They have a breakfast buffet everyday downstairs. It’s totally worth it and you get to enjoy a variety of foods. Room service was just good, as expected. The lobby is usually crowded as there seems to be events happening there almost everyday. But that didn’t really bother me much. Last but not least, the view from my room was stunning at night.

Pattie Corbin

1/5

17 Nov, 2023

Pros: They let us check in early. The water pressure was excellent. Decent location, walkable area. Cons: The toilet was running, loudly, our entire stay. No microwave (probably to force you to buy food in-house, but a bowl of just cereal and milk is $10, if that tells you about the cost of in-house food) No actual refrigerator. There's a 'cooler' that says on the front that the unit does not keep food, medicines, etc at a 'safe temperature' for consumption. What's the point of that?! When we got to our room, there was still trash in the trashcan, and moldy food left in the 'cooler.' No fan in the bathroom, which meant the bathroom smelled a little moist and moldy all the time. The room didn't hold a temperature. We set it at 67 when we arrived, and the actual temp never got below 71, according to the unit's screen. Worst Con: Upon check-in, I communicated that I did not want the daily turn down service. The employee told me to be sure to put a Do Not Disturb sign up, so I did. My second day staying at the hotel, I returned to my room, and the Do Not Disturb had been moved to the inside of the door, and a half--turn down service had been provided. The bed's weren't made all the way back up, but towels had been restocked and my stuff had been moved all over. It gave strong "looking for something to steal" vibes. This experience was communicated to the front desk, who stated someone from Housekeeping would follow up with us, and that never happened. All that said ... don't bother staying here, guys. It's trying to be fancy, but it's really not. It's a great conference center, but it is not a great hotel.

Katie Coulter

3/5

19 Jan, 2024

Ashia Lockhart

5/5

14 Dec, 2023

Hamza Abdall

2/5

1 Jan, 2024

Agathe M

5/5

22 Dec, 2023

Pattie Corbin

1/5

17 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.