Sheraton Grand Mirage Resort, Port Douglas

4.3/5(1.50K Reviews) rating

5 Star Hotel locationPin

Port Douglas, Queensland

Sheraton Grand Mirage Resort, Port Douglas exterior_detail

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About hotel

For the ultimate in luxury and serenity, look no further than our luxurious and conveniently located 5-star hotel in the quaint town of Port Douglas. The Sheraton Grand Mirage Resort is ideally situated within walking distance of the shimmering ocean and only a short 5-minute drive from the iconic Four Mile Beach. Take a leisurely stroll or a refreshing swim in the pristine white sand and crystal clear aquamarine waters. Upon arrival, you will find 295 beautifully designed and air-conditioned guest rooms to choose from. Relax in your own personal paradise, complete with modern amenities such as a cutting-edge flat-screen television, well-stocked mini-fridge, and complimentary high-speed internet access. Luxuriate in our incredibly comfortable pillowtop beds, featuring extravagant Egyptian cotton sheets and plush down comforters. Our resort is conveniently located near many popular attractions, including the world-famous Great Barrier Reef, bustling Macrossan Street, and the prestigious Crystalbrook Superyacht Marina. Take advantage of our desirable location and bask in the breathtaking splendor of Port Douglas. Pamper yourself at our renowned on-site spa, play a round of golf on our scenic course, or take a refreshing dip in one of our 12 decadent outdoor swimming pools. As the day comes to a close, indulge in a culinary adventure at one of our five exceptional restaurants, offering a variety of mouthwatering international dishes, or unwind with a refreshing drink at our swim-up pool bar. For our business guests, we offer a 24-hour business center and flexible event space to meet your every need. Our attentive team is available to provide outstanding catering and event planning services. Traveling is effortless with our airport shuttle and regularly scheduled shuttle service to the bus station, available for a small fee. Experience all that the Sheraton Grand Mirage Resort has to offer. Book your stay with us and let us create an unparalleled extravagant experience in Port Douglas that will create lasting memories.

Highlights

• 5-star hotel by the ocean in Port Douglas • Luxurious, air-conditioned rooms with designer toiletries and pillowtop beds • 5-minute drive to Four Mile Beach and Flagstaff Hill • Located near top attractions like the Great Barrier Reef and Macrossan Street • 12 outdoor swimming pools and a spa for a relaxing stay • Convenient airport (64.3 km) and railway (2.6 km) distances • Ideal for both casual and business travelers • 24-hour business center, express check-out, and dry cleaning services • 5 on-site restaurants and 2 bars/lounges • Buffet breakfast available daily (fee) • Perfect for a luxury, boutique, or budget stay.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

295

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Bell staff/porter

Accessible parking

Valet parking

Terrace

Concierge desk

Banking services

Bicycle rentals

Tennis on site

BBQ/Picnic area

Pool Table

Tennis court

Breakfast available

Airport shuttle service

Transportation

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Bell staff/porter

Accessible parking

Valet parking

Terrace

Concierge desk

Banking services

Bicycle rentals

Activities

Tennis on site

BBQ/Picnic area

Pool Table

Tennis court

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Transportation

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Electrostatic spray is used for disinfection.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Electrostatic spray is used for disinfection.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹19,744

₹20,981

6% OFF

+ ₹2,006 taxes / night

Earn 217 Reward Points

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OPTION 1

Refundable

₹19,744

₹20,981

6% OFF

+ ₹2,006 taxes / night

Update Price

Earn 217 Reward Points

Amenities

Location

Port Douglas Rd, Port Douglas, Queensland, 4877

View on Maps

Ratings & Reviews

4.3/5

1.50K Ratings

Anneke Meintjes

5/5

13 Dec, 2023

Amazing!! Everything was fantastic, service, the spaciousness of the resort and many, many areas to swim. The cocktails next to the pool was great and the breakfast options were plenty to choose from. The staff was great, super helpful and friendly. We celebrated a birthday so we received a room upgrade and delicious cake delivered to our room. Even complimentary cake again at dinner. Fantastic resort, go there!! Tips for travelling with kids, take some pool toys or inflatables for them to play in the pools, the pool areas are huge and lounging on an inflatable ring is great. Also, no kids area as other travellers also asked, there's a pool table in the lobby and table tennis in the garden. My kids didn't care about any games room or kids area anyway, they had so much fun swimming.

Leena Ayoub

5/5

9 Dec, 2023

AMAZING is an understatement! We stayed in a 3 bedroom villa, which was beautifully appointed. The staff are very welcoming and help with everything! The pools are EXCELLENT, and the food at the resort is unbelievable! We were very lucky to go in November during off peak so the entire resort was quiet. Great place to stay for families! HIGHLY RECOMMENDED

Clay Smith

2/5

4 Jan, 2024

We stayed over Christmas. This was just after Cyclone Jasper. We weren’t aware of any issues at the resort until we got an email the day before our stay. We scrambled and made new travel plans to get there since roads were closed. The hotel was unhelpful in solving the travel complexities. On arrival we learned there was a water issue impacting the resort. Bottled water was being provided for free. The pool outside our room was fairly drained. Over the next few days all other pools were filled but our pool remained drained despite water issues being corrected. On our last few days water service was lost and we could not shower or flush. When we received our bill we were charged for soda water which we had been told was free. We contacted the resort and they have refused to work with us. The menus to not have prices for soda water and we were told it was provided at no cost to us in a carafe. We never saw a receipt until we requested at the end of our stay. We would not stay again. We caution others to get specific with your bill well before you leave.

J Walker

3/5

15 Jan, 2024

This does not meet expectations of a 5 star resort. Resort is weathered, not well maintained, and the grounds could be cleaner. All the grout in the outdoor spaces is discolored and rust stains down the exterior walls. The pools do not look enticing at all. Was excited about the swim up bar, but when i got there I found someone's nasty napkin with food crumpled up in the corner, a bunch of rusty equipment; a long, black hair; discolored grout, and a used band-aid. We were shown a sparkling water tap on our floor, but it's broken. Went to 3 other floors to find sparkling water and none of the taps could produce sparkling water. In our room, the bathroom door doesn't close, the digital read on the alarm clock was broken, and the light in our mini bar area was out. Ordered room service and was not told there was a minimum, then found a charge for not meeting the minimum. Ordered a meal that was labeled gluten-free, and it came with a big piece of fried bread draped across the meal. Then the tray was not collected until after noon the following day, despite calling front desk in the morning to remind them to pick up. Also, very disappointed there is no gym on-site, even though there seems to be a lot of empty space in the main building. Would give less stars but the staff were nice and friendly, and inside our room was quiet and mostly 5-star quality minutes the aforementioned.

Rebecca Whips

3/5

29 Oct, 2023

We spent a week here. A nice time was had / great location but feel this is a standard 4 star hotel rather than 5 star. - Pool is lovely and great for all ages (could do with a clean). - Rooms were sometimes cleaned late in the day (3pm). Lagoon room is equivalent to 3 star. - Service was friendly but average. - Bed is average to sleep on. Overall value for money not great. Worn down and needs a facelift. Port Douglas itself is lovely.

Anneke Meintjes

5/5

13 Dec, 2023

Leena Ayoub

5/5

9 Dec, 2023

Clay Smith

2/5

4 Jan, 2024

J Walker

3/5

15 Jan, 2024

Rebecca Whips

3/5

29 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.