Sheraton Hanoi Hotel

4.5/5(4.00K Reviews) rating

5 Star Hotel

119

1/119

About hotel

Experience the height of luxury and convenience at our exquisite 5-star hotel, nestled in the vibrant city of Hanoi. Boasting exceptional architecture and top-notch hospitality, Sheraton Hanoi Hotel is the perfect choice for travelers seeking both business and leisure accommodations. Choose from 299 lavishly designed guest rooms, complete with cozy fireplaces, plush Select Comfort beds, and modern amenities such as complimentary high-speed Wi-Fi and cable TV. Take in the breathtaking sights of West Lake, located just steps away from our opulent establishment. Indulge in a rejuvenating spa treatment at our on-site spa, offering a variety of massages, rejuvenating body therapies, and pampering facials. Keep up with your fitness routine at our state-of-the-art health club, outdoor pool, and outdoor tennis court. Satisfy your cravings with our two exquisite dining options, including the elegant Lobby Lounge and 24-hour room service. Sip on a refreshing drink at our bar or poolside bar, surrounded by stunning views. Conveniently located near popular attractions such as Ho Chi Minh Mausoleum, Dong Xuan Market, and Thang Long Water Puppet Theatre, our hotel is a quick five-minute drive from the bustling Ho Tay Water Park. For added convenience, we offer a surcharged round-trip airport shuttle to and from Noi Bai International Airport. Our business guests can take advantage of our 24-hour business center and cutting-edge conference facilities, making Sheraton Hanoi Hotel the perfect venue for any event or meeting. Let our dedicated concierge services and premier limo/town car service tend to your every need. Make your reservation at Sheraton Hanoi Hotel today and enjoy affordable and luxurious accommodations at our prime location in Vietnam. Book Sheraton Hanoi Hotel Online now for unbeatable Sheraton Hanoi Hotel room prices. Our address is K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District10000, Vietnam.

Highlights

• Convenient location in the heart of Hanoi, near Ho Tay Water Park • Luxurious 5-star hotel with 299 guestrooms and fireplaces • Complimentary wireless internet and cable programming in rooms • Within 5-minute drive of multiple tourist attractions including Ho Chi Minh Mausoleum and O Quan Chuong Gate • Near transportation options, with airport only 21.3 km away and railway station close by • Recreational amenities include spa, outdoor pool, and tennis court • Business amenities such as 24-hour business center and limo/town car service • Multiple dining options with 2 restaurants, coffee shop, bar, and room service • Conference center with over 14,000 square feet of event space • Suitable for casual and business travelers seeking luxury, boutique, or budget options.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

299

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Swimming Pool

Bell staff/porter

Accessible parking

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Sauna

Children's Pool

Tennis on site

Pool Table

Tennis court

Breakfast available

Coffee/tea

Airport shuttle service

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Swimming Pool

Bell staff/porter

Accessible parking

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Sauna

Activities

Children's Pool

Tennis on site

Pool Table

Tennis court

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property uses wind and solar energy, plus eco-friendly cleaning products.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Parking height restrictions apply.

Green Globe.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Car recommended.

Essential workers only - NO.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

A car is recommended for transportation to and from this property..

Free in-room Wi.

Fi has a 3-device limit..

Parking height restrictions apply..

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Club Lounge]. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property uses wind and solar energy, plus eco-friendly cleaning products.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Parking height restrictions apply.

Green Globe.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Car recommended.

Essential workers only - NO.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

A car is recommended for transportation to and from this property..

Free in-room Wi.

Fi has a 3-device limit..

Parking height restrictions apply..

Pet Policy

Pets not allowed.

Service animals not allowed.

₹52,476

₹56,150

7% OFF

+ ₹8,308 taxes / night

Earn 607 Reward Points

Select Rooms

OPTION 1

Refundable

₹52,476

₹56,150

7% OFF

+ ₹8,308 taxes / night

Update Price

Earn 607 Reward Points

Amenities

Location

T�y H_, Hanoi, 10000

View on Maps

Ratings & Reviews

4.5/5

4.00K Ratings

d goedken

5/5

10 Jan, 2024

I enjoyed my stay very much. The service and concierge lounge was top notch. However, I felt the service when taking breakfast in the morning left a little to be desired , though that is not to infer, it was poor service, just that it wasn't up to the same standard as in other parts of the hotel. I found it odd they made pancakes to order yet of the six or so choices of toppings. They did not have syrup. Outside of that, the breakfast buffet was sprawling and all the items were very delicious. Each morning, I tried eating from a different area of the buffet and was never disappointed in any of the choices. I would rate it the best of the three Marriott hotels I stayed at, all of which had very good breakfast choices and made to order stations. Overall, the quality of the hotel was very nice and kept that exclusive feeling by not allowing grab motorcycle riders to be picked up in front of the hotel as it was necessary to walk down the hill to the entrance to pick up your ride. A fairly small inconvenience for the added serenity while on the property.

Carmel Moazez

5/5

21 Dec, 2023

This was one of the best hotels we stayed in in Asia. The hospitality was unbelievable. The staff was extremely attentive, and the service was incredible. We have traveled the world, and this is one of the best Marriott we have stayed at in terms of the staff and hospitality. The staff was extremely kind and accommodated all of our needs. The location is nearby the old quarters and is about a one dollar taxi ride away. The location has a panoramic gorgeous view of the lake and is incredible as you do not hear the noise from the old quarter. The rooms are large and spacious, but are not modern. They are very clean and have a beautiful view. For elite members with lounge access there were multiple lounge areas with breakfast and happy hour in the evenings that included many options, including dinner options. The food was very tasty and there was a lot of variety in the food. The fruit was extremely tasty. I would highly highly recommend this hotel as it was my favorite hotel on my trip in Southeast Asia.

Daniel Bok

5/5

3 Jan, 2024

The hotel looks dated but I would say it is very well maintained. Our room was very spacious (see video) and even though we kinda booked the most economical one. Service was really good. We didn’t know they could hold our golf bags for us initially and loved this service once we found out about it. Also, after ordering food (grab delivery), they would also deliver it to our room so we didn’t have to go down and pick it up (just tell grab to leave it at the concierge and service will call your room to confirm) Rooms were kept very clean during our entire stay. 10/10 recommend

D Elder

5/5

25 Dec, 2023

Full disclosure: got the upgrade to the Ambassador suite here for two nights, but stayed in a regular room another two nights. Staff is super friendly and helpful. Buffet is delicious. They will exchange money and break down larger bills for you. Location isn’t that far from Hanoi center and it’s nice to be a bit removed from all the hustle and bustle. Also booked a tour through the hotel where we had a driver and a guide helping us see all the sights and take us out in the old quarter.

d goedken

5/5

10 Jan, 2024

Carmel Moazez

5/5

21 Dec, 2023

Daniel Bok

5/5

3 Jan, 2024

D Elder

5/5

25 Dec, 2023

Gonzalo Martin

3/5

7 Nov, 2023

Service: beautiful smiling people. Lovely. Rooms, they're OK. For a Dubai or Shanghai traveller, used to enjoy the top, it disappoints. It's far away from everywhere. And locals tell you. Why did you choose that one? It's far away... Still beautiful location, don't get me wrong. And swimming pool is amazing.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.