Sheraton Makkah Jabal Al Kaaba Hotel

4.2/5(5.71K Reviews) rating

5 Star Hotel

Sheraton Makkah Jabal Al Kaaba Hotel exterior_detail

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About hotel

Nestled near the illustrious Great Mosque of Mecca and the sacred Kaaba, our 5-star Sheraton Makkah Jabal Al Kaaba Hotel provides an escape of luxury and convenience. Boasting 412 stylish and well-appointed guest rooms, complete with modern amenities such as a mini fridge and a minibar for your comfort. Enjoy a restful sleep on our plush pillowtop beds, fit for a king. Embark on a journey through the cultural wonders and historical sites of the holy city of Mecca, including Alkhalil Courtyard, Souk Al-Khalil, and King Fahad Gate, all within walking distance from our hotel. The revered Great Mosque of Mecca and the holy Well of Zamzam are also nearby, making our hotel the perfect base for your spiritual adventure. Indulge in our range of convenient amenities, including complimentary Wi-Fi, concierge services, and on-site gift shops. Our business travelers can take advantage of our top-notch facilities, such as a business center and spacious meeting rooms, perfect for hosting successful events. Satisfy your cravings with a variety of local and international cuisines at our two on-site restaurants, including our indulgent Chocolate Lounge. For a quick snack or refreshing drink, stop by our cozy coffee shop. Don't miss out on our daily buffet breakfast, featuring an array of mouth-watering options. Located just 97.6 kilometers away from King Abdulaziz International Airport (JED), our hotel offers easy access for guests arriving by air. Let our dedicated and attentive staff, combined with our lavish accommodations, provide you with an unforgettable experience during your stay in Mecca. Don't wait any longer, book your stay at Sheraton Makkah Jabal Al Kaaba Hotel today and take advantage of our affordable Sheraton Makkah Jabal Al Kaaba Hotel room prices. Book Sheraton Makkah Jabal Al Kaaba Hotel online now and be amazed by our affordable accommodations, suitable for a variety of guests. Conveniently located on Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Eastern Province24231, Saudi Arabia, our hotel is within easy reach for those seeking a convenient location.

Highlights

• 5-star luxury hotel in the heart of Mecca • 15-minute walk to Great Mosque and Kaaba • Convenient location near tourist attractions • 412 spacious guestrooms with comfortable pillowtop beds • Unique Chocolate Lounge and 2 other restaurants on-site • Complimentary Wi-Fi and business center for work or leisure • Easy access to airport and railway station (97.6 km and 0.7 km respectively) • Nearby souks, gates, and landmarks for cultural exploration • Conferences and events space available (161 sq ft) • Elegant and modern amenities for both casual and business travelers

Quick Facts

Check-In

4:00 PM

Check-Out

12:00 PM

Rooms

412

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Concierge desk

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Concierge desk

Food & Beverages

Breakfast available

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Essential workers only - NO.

Special check-in instructions

Couples wishing to share a room must provide proof of marriage..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Construction is underway at a neighboring building and there may be noise disturbance from the construction work..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Essential workers only - NO.

Special check-in instructions

Couples wishing to share a room must provide proof of marriage..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Construction is underway at a neighboring building and there may be noise disturbance from the construction work..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹9,885

₹10,734

8% OFF

+ ₹2,309 taxes / night

Earn 121 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹9,885

₹10,734

8% OFF

+ ₹2,309 taxes / night

Update Price

Earn 121 Reward Points

Amenities

Location

Jabal Al Kaaba, Mecca, 24231

View on Maps

Ratings & Reviews

4.2/5

5.71K Ratings

Iliyana Mohd Sah

3/5

27 Jan, 2024

Overall service was good. We stayed here for 2 nights during umrah. The room was considered very small but equipped with standard hotel amenities. We were given a secluded room inside a ‘control valve zone’ where there was other building basement’s view. No shuttle service provided. Location was relatively far from the grand mosque with very hilly area. Not suitable for elderly or physically challenged people. Other than that, the breakfast spread was good.

Imran Khan

4/5

27 Dec, 2023

Stayed in an apartment here for a good price. It had an amazing view and very good service. The food that came tasted good however some was cold by the time it arrived. Staff were helpful and the hotel included a bridge going to haram. Overall it was a great experience.

Najam Nazar

3/5

22 Jan, 2024

Overall satisfactory experience. There is a construction going on outside that makes room too noisy. Also, they didn't give us the room that we booked. On continuous reminders they didn't take any measure to rectify it. As Haram side next to the hotel is under construction, it requires a bit of a walk to go to Haram. The elevators are too slow and further slowed by people not following the instructions. Very poor and insecure internet.

Zafar Butt

4/5

24 Jan, 2024

Very nice and clean hotel, all staff members are extremely helpful and have very quick service. Special thanks to MD Khairul Islam for doing a great job cleaning the room, he was very quick and efficient and went above and beyond to make sure all of my needs were taken care of. Would recommend anyone coming for Umrah to stay at the Sheraton, I would definitely come again. Pros: - luxurious and clean - very nice, helpful, multilingual staff/ security - close distance to Masjid al Haram - nice breakfast buffet Cons: - slight slope from hotel to masjid which may be difficult for the elderly or people in wheelchairs - some outlets in rooms don’t work

Iliyana Mohd Sah

3/5

27 Jan, 2024

Imran Khan

4/5

27 Dec, 2023

Najam Nazar

3/5

22 Jan, 2024

Mohamoud Shire

5/5

26 Jan, 2024

What is liked about the hotel the most was the staff that was very helpful and gentle in general. The room service was very nice specially the man called Saiful-Islam, who was serving our floor 6, he was very nice and helpful I would rate him 10/10 mashallah

Zafar Butt

4/5

24 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.