Sheratton Regency Hotel Nairobi

4.3/5(189 Reviews) rating

2 Star Hotel

1/40

About hotel

Welcome to the Sheratton Regency Hotel Nairobi, a luxurious haven for discerning travelers seeking a blend of modern sophistication and historic charm in the heart of Nairobi. Located on Mfangano Street in Nairobi CBD, this hotel offers a central location within a 15-minute drive of Nairobi National Park and National Archives, making it an ideal base for exploring the city's iconic landmarks and hidden gems. With 24 guestrooms featuring flat-screen televisions, complimentary wireless Internet access, and stylish bathrooms with showers and complimentary toiletries, every stay promises comfort and convenience. The hotel's amenities include complimentary wireless Internet access, tour/ticket assistance, dry cleaning/laundry services, a 24-hour front desk, and free self parking. A roundtrip airport shuttle is available for a surcharge, ensuring seamless travel arrangements for guests. Start your day with a delicious continental breakfast served daily from 6:30 AM to 9:30 AM, setting the tone for a memorable stay. The Sheratton Regency Hotel Nairobi boasts a unique architectural elegance and interior design that sets it apart from other accommodations in the area. Lavish furnishings, art collections, and breathtaking views create an inviting atmosphere that exudes luxury and comfort. Whether you choose a luxurious suite or a spacious room, each accommodation is designed to exceed expectations and ensure a memorable stay. Indulge in world-class amenities such as a state-of-the-art spa and wellness center, where you can relax and rejuvenate after a day of exploring the city. The hotel's dining options celebrate local flavors and international cuisine, offering a culinary experience that delights the senses. Immerse yourself in the local culture and attractions near the Sheratton Regency Hotel Nairobi, with easy access to iconic landmarks such as the National Archives, City Hall, Kenyatta International Convention Centre, and more. Guest testimonials rave about the exceptional hospitality and personalized service that leave a lasting impression on every visitor, ensuring a truly unforgettable stay. For Sheratton Regency Hotel Nairobi room prices and to book your stay online, visit our website or contact our friendly staff for assistance. Experience the perfect blend of luxury, comfort, and convenience at the Sheratton Regency Hotel Nairobi, where every moment is crafted to exceed your expectations and create lasting memories..

Highlights

• Centrally located in Nairobi, a 15-minute drive from Nairobi National Park and National Archives • 24 guestrooms with flat-screen TVs, complimentary Wi-Fi, and daily housekeeping • Close proximity to key attractions like National Archives, City Hall, and Kenyatta International Convention Centre • Nearest airports: Nairobi (WIL-Wilson) - 5.4 km, Jomo Kenyatta Intl. Airport (NBO) - 17.2 km • Amenities include free Wi-Fi, tour/ticket assistance, and 24-hour front desk • On-site dining with continental breakfast available daily for a fee • Distinctive features include a state-of-the-art spa, outdoor pool, and 24-hour fitness center • Convenient access to City Square, Times Tower, and Parliament Building • Business amenities include dry cleaning services and an elevator • Tailored for both leisure and business travelers seeking a central location with modern amenities.

Quick Facts

Check-In

12:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Food & Beverages

Breakfast available

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Essential workers only - NO.

Special check-in instructions

No pets and no service animals are allowed at this property..

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Essential workers only - NO.

Special check-in instructions

No pets and no service animals are allowed at this property..

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Mfangano Street, Nairobi, 00200

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Ratings & Reviews

4.3/5

189 Ratings

Jane Murage

2/5

28 Sep, 2023

I booked my mum WHO came from a long trip and was tired. A receptionist just sat there and never spoke to them for long time. She was tired and suprised,and just walked out,9. Oclock in the night and found a room in a another hotel Sheraton mombasa branch are polite and offers great service.

Billy Maroko

4/5

10 Aug, 2023

Service was great. I would recommend if you value quality

Adams Muriithi

5/5

12 Nov, 2023

Comfortable rooms... Good receptionists

risper muriuki

1/5

11 Dec, 2021

Pathetic service. We ordered chips and eggs, plain mukimo and plain pilau. First of all the food took forever to arrive. When we were finally served, we asked to be shifted to another seat to accommodate another person the waitress was rude and moody using the word can't severally. We had to shift ourselves. The eggs were served with no knife. Mukimo was served dry and when we asked for soup we were expressly told that they don't serve it with soup. The waitresses were rude and domineering. Hated the place. Never going back. They probably thought we didn't have money going by what we had ordered.

Jane Murage

2/5

28 Sep, 2023

Billy Maroko

4/5

10 Aug, 2023

Service was great. I would recommend if you value quality

Adams Muriithi

5/5

12 Nov, 2023

Comfortable rooms... Good receptionists

Jael Gacheri

5/5

2 Apr, 2022

A very cool place to hangout when around town. The food is amazing and the menu items are cost-friendly. The services are quite good. You can have your meals and order your drinks as well. Accommodation is also available.

risper muriuki

1/5

11 Dec, 2021

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.