Shibuya Excel Hotel Tokyu

4.1/5(2.89K Reviews) rating

4 Star Hotel locationPin

Tokyo, Tokyo (prefecture)

180

1/180

About hotel

Hidden in the heart of Tokyo's vibrant city centre lies a hidden gem for explorers looking to experience the pulse of the city. The Shibuya Excel Hotel Tokyu, located a mere three minutes from the world-renowned Shibuya Crossing, offers unbeatable access to Tokyo's best shopping, dining and entertainment options. Featuring an impressive 408 spacious and modern guest rooms, the hotel is equipped with all the necessary amenities to make your stay an unforgettable one. The luxurious en-suite rooms are furnished with deep bathtubs for ultimate relaxation, while free WiFi and wired internet provide guests with easy access to the digital world. With the choice of single, twin or double rooms, Shibuya Excel Hotel Tokyu is the perfect choice for business and leisure travelers alike. The hotel's prime location puts guests at the heart of popular tourist attractions such as the Tokyo Anime Center, the lively Love Hotel Hill, and the serene Yoyogi Park. With convenient access to public transportation including train stations and bus stops, guests can easily discover other noteworthy destinations like the Tokyo Imperial Palace and Tokyo Tower. To ensure a hassle-free stay, the hotel offers a diligent concierge service, and round-the-clock front desk assistance. Stay connected with complimentary WiFi services throughout your trip. For business travelers, the hotel offers versatile meeting space and conference facilities. Food enthusiasts will be spoilt for choice at the hotel’s two tantalizing restaurants, a quaint coffee shop and a trendy bar and lounge. Treat yourself to a delectable continental breakfast before starting your day. At Shibuya Excel Hotel Tokyu, we prioritize creating the perfect Tokyo experience for our guests. Relax and unwind in our contemporary facilities and allow us to be your home away from home as you take on Tokyo. With easy access to Narita International Airport, a mere 75-minute drive away, our hotel caters to all our guests, whether domestic or international. Book your stay now and prepare for an unrivaled vacation in Tokyo.

Highlights

• Centrally located in Tokyo, a 3-minute walk from Shibuya Crossing • 4-minute drive from National Stadium • 2.8 km from Tokyo Tower, 3.6 km from Tokyo Imperial Palace • 408 guestrooms with refrigerators and flat-screen TVs • Complimentary Wi-Fi and wired internet access • Near popular attractions - Tokyo Anime Center, Love Hotel Hill, Yoyogi National Gymnasium, and Yoyogi Park • Easy access to business and entertainment districts • Narita Intl. Airport 75.6 km, Haneda Airport 23.8 km • Complimentary newspapers, dry cleaning, and 24-hour front desk • On-site restaurants, coffee shop, and bar/lounge • Meeting space and conference facilities available • Continental breakfast available for a fee • Convenient amenities - free Wi-Fi, concierge services, and vending machines • Catering to both casual and business travelers • Budget-friendly option for travelers.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

408

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Vending machines

Bell staff/porter

Concierge desk

Breakfast available

Airport shuttle service

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Vending machines

Bell staff/porter

Concierge desk

Food & Beverages

Breakfast available

Services

Airport shuttle service

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a security system.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support false.

Parking height restrictions apply.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Parking height restrictions apply..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a security system.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support false.

Parking height restrictions apply.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

Parking height restrictions apply..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Pet Policy

Pets not allowed.

₹28,204

₹34,643

19% OFF

+ ₹6,762 taxes / night

Earn 349 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹28,204

₹34,643

19% OFF

+ ₹6,762 taxes / night

Update Price

Earn 349 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

D_genzaka, Tokyo, Tokyo (prefecture), 150-0043

View on Maps

Ratings & Reviews

4.1/5

2.89K Ratings

J Matthew Thomas

5/5

28 Jan, 2024

Our first time to Tokyo and so happy to stay here. We requested a high floor for views and we got them! Staff is great and accommodating. Do spring for the breakfasts! Upstairs with amazing views. Great location. Like really great. Will stay here again.

Ayhan Erman

4/5

15 Dec, 2023

The hotel was easy to find from the Shibuya train station. The staff were friendly and attentive. Our room was upgraded for a reason unbeknownst to me, which was a pleasant surprise. The room itself, while large, felt very sterile and wasn’t too pleasing on the eyes given the price we paid and compared to other hotels we stayed at in Osaka that we paid the same price for (but I understand the popularity of Tokyo). Other than that, this hotel is great.

Jojo Yu

4/5

31 Jan, 2024

The location is amazing, but the room feels a bit ancient. Washrooms weren't the best. It was reeking some weird smell, had the shower curtains changed, and the smell improved a bit. Toilet seat heating wasn't working well. It was on and off. Cerulean Tower was a much better choice, in my opinion.

Victoria Devino

5/5

17 Nov, 2023

Great hotel and location. It is very close to the train station, food, bars, and shopping. My husband and I stayed here for part of our honeymoon and they were very accommodating. Tokyo was also super cool. Their toilets are heated, they have a breakfast buffet option in their lobby, and there are vending machines/washer dryers and more. If you’re looking for a convenient stay - this is great. We stayed in a corner room with a view.

J Matthew Thomas

5/5

28 Jan, 2024

Ayhan Erman

4/5

15 Dec, 2023

Jojo Yu

4/5

31 Jan, 2024

Victoria Devino

5/5

17 Nov, 2023

nhan nguyen

5/5

21 Jan, 2024

Great hotel. With an amazing view of Shibuya crossing. Food everywhere within walking distance and near the station as well! Hotel staff was amazing and had great service! Would stay again!! :)

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.