Siena Suite

4.3/5(57 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/60

About hotel

Siena Suite is a luxurious haven for discerning travelers seeking a unique blend of modern sophistication and historic charm in the heart of Playa del Carmen, Mexico. Located just a 4-minute walk from Quinta Avenida and 6 minutes from Mamitas Beach, this boutique hotel offers 5 air-conditioned rooms featuring elegant kitchens with refrigerators and stovetops, flat-screen televisions, minibars, and complimentary wireless Internet access. The hotel's rooftop terrace and garden provide stunning views, while amenities such as concierge services and a picnic area ensure a comfortable stay. For those arriving by air, Cancun Intl. Airport is 55.1 km away, with Cozumel Intl. Airport also within reach at 36.9 km. Siena Suite's prime location offers easy access to iconic landmarks like Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church, as well as hidden gems like Punta Esmeralda Beach. Guests can indulge in room service or explore nearby dining options, while the front desk staff is available during limited hours to assist with any needs. Whether seeking relaxation or productivity, Siena Suite caters to all travelers with its exquisite accommodations and exceptional hospitality. Book Siena Suite online now to experience the epitome of luxury in Playa del Carmen..

Highlights

• Conveniently located in Playa del Carmen, just a short walk from Quinta Avenida and Mamitas Beach • Close proximity to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal for easy access to the coast • Spacious air-conditioned rooms with fully equipped kitchens, including refrigerators and stovetops • Stay connected with complimentary wireless Internet and enjoy entertainment on flat-screen TVs • Additional amenities include minibars, microwaves, and housekeeping services upon request • Rooftop terrace and garden offer stunning views and a relaxing atmosphere • Concierge services available to assist with any needs or recommendations • Picnic area for outdoor dining or relaxation • Front desk staffed during limited hours for added convenience • Roundtrip airport shuttle service available for a surcharge, making travel arrangements hassle-free • Room service provided during limited hours for in-room dining options • Nearby attractions such as Quinta Avenida, Mamitas Beach, and Mario Villanueva Stadium Madrid • Explore Quinta Alegría Shopping Mall, Guadalupe Church, and Calle Corazón within walking distance • Visit Pier Navega, Playa 88, and Nuestra Senora del Carmen Catholic Church for local culture • Discover 3D Museum of Wonders, Riviera Gran Casino, and Mercado Playa del Carmen for entertainment • Central Square and Punta Esmeralda Beach offer additional leisure options • Cancun Intl. Airport (CUN) located 55.1 km away, with Cozumel Intl. Airport (CZM) at 36.9 km • Preferred airport for Siena Suite is Cancun Intl. Airport (CUN) for convenient travel arrangements.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Designated Smoking Areas

Terrace

Concierge desk

BBQ/Picnic area

Airport shuttle service

Show all Amenities

General Amenities

Designated Smoking Areas

Terrace

Concierge desk

Activities

BBQ/Picnic area

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

This property is professionally cleaned.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Property uses a professional cleaning service.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

No cribs (infant beds) available.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

No elevators.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

The property is professionally cleaned.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 9:00 PM. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive lockbox information. For more details, please contact the property using the information on the booking confirmation.

Pet Policy

Pets not allowed.

Service animals not allowed.

Pets cannot be left unattended.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

This property is professionally cleaned.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Property uses a professional cleaning service.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

No cribs (infant beds) available.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

No elevators.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

The property is professionally cleaned.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals not allowed.

Pets cannot be left unattended.

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Amenities

Location

Zazil ha, Playa del Carmen, Quintana Roo, 77710

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Ratings & Reviews

4.3/5

57 Ratings

Max De Mont

1/5

7 Dec, 2023

Noisy area and dogs in the building. Bad management, never did anything they said they were going to when I moved in, broke their own rules of the lease, and argue about giving back the deposit. The 'Broker" you deal with - why called broker I don't know, more like a sales agent - won't help you at all. Also made the CFE split with a other room so always a high bill. AVOID THIS PLACE!

Randy King

4/5

4 May, 2022

This place was very private and secure and most places can be found just around the corner. Wallmart is a bus away and within walking distance is the beach and a couple of restaurants that have awesome meals.

Jefferson Sanchez

1/5

4 Sep, 2023

Terrible service, management, and ownership. Do Not Stay HERE!

Max De Mont

1/5

7 Dec, 2023

Randy King

4/5

4 May, 2022

Jefferson Sanchez

1/5

4 Sep, 2023

Terrible service, management, and ownership. Do Not Stay HERE!

Nicola

4/5

1 Dec, 2020

Super cute place in the center of playa del Carmen.. the only thing is the super small bed.. The staff are amazing, super friendly and helpful..

Douglas Holland

5/5

22 Mar, 2022

Nice roof top units my unit was spacious and very clean

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.