Sina The Gray

4.1/5(262 Reviews) rating

5 Star Hotel locationPin

Milan, Lombardy

1/74

About hotel

Discover the perfect blend of extravagance and affordability at Sina The Gray, a prestigious 5-star hotel located at Via San Raffaele, 6, MI20121, Italy. Centrally situated in the bustling city of Milan, our hotel offers easy access to iconic landmarks such as the majestic Cathedral of Milan, the renowned Teatro alla Scala, and more. Our 21 opulent guestrooms are thoughtfully designed with your comfort in mind. Indulge in a relaxing bath in our jetted bathtub, stay connected with complimentary wireless internet, and unwind with satellite programming on our flat-screen TV. With our attentive staff available 24/7, rest assured that all your needs will be taken care of during your stay. But our prime location is just the beginning. Admire breathtaking city views from our charming terrace or let our concierge service plan your entire itinerary. As a business traveler, take advantage of our limo/town car service and top-of-the-line business amenities to make your stay smooth and stress-free. Satisfy your cravings at our on-site restaurant, offering scrumptious dishes that will tantalize your taste buds. Need a pick-me-up? Head to our coffee shop for a quick espresso. And after a day of exploring, relax with a refreshing drink at one of our two bars/lounges. Families with young ones will find our babysitting services invaluable for a worry-free stay. And when it's time to depart, our convenient location near the Milan Malpensa Airport, Linate Airport, and Bergamo Orio al Serio Airport makes your journey hassle-free. Experience the epitome of luxury and convenience at Sina The Gray. Book your stay with us now to enjoy affordable accommodations in the heart of Milan. Book Sina The Gray Online today and immerse yourself in the best of Milan.

Highlights

• 5-star hotel located steps away from Galleria Vittorio Emanuele II • 21 guestrooms with iPod docking stations, minibars, and free WiFi • Jetted bathtubs and luxurious amenities in private bathrooms • Close proximity to popular tourist attractions like Piazza del Duomo and Teatro alla Scala • Minutes away from Milan Malpensa Airport (53.6 km) and Linate Airport (8 km) • Terrace with views, free WiFi, and concierge services • Business amenities including limo/town car service and express check-in/out • On-site restaurant, coffee shop, and 2 bars/lounges • Buffet breakfasts available for a fee from 7 AM to 11:00 AM.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Valet parking

Terrace

Concierge desk

Baby Sitting / Child Services

Hiking

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Valet parking

Terrace

Concierge desk

Activities

Baby Sitting / Child Services

Hiking

Food & Beverages

Breakfast available

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 5.00 per person, per night. This tax does not apply to children under 18 years of age..

We have included all charges provided to us by the property..

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Parking height restrictions apply..

Contactless check-in is available.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Parking height restrictions apply..

Contactless check-in is available.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

₹35,230

₹40,965

14% OFF

+ ₹3,800 taxes / night

Earn 390 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹35,230

₹40,965

14% OFF

+ ₹3,800 taxes / night

Update Price

Earn 390 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Milano, Milan, Lombardy, 20121

View on Maps

Ratings & Reviews

4.1/5

262 Ratings

Kevin Clark

1/5

30 Oct, 2023

This is advertised as a five star hotel with adjustable air conditioning. Our arrival was smooth and we were even upgraded. We went to the room and got ready for dinner. At this point we noticed that the temperature in the room kept climbing and by the time we left for dinner was at 24.5 degrees C. I made mention to the front desk on our way to dinner that the AC didn't seem to be working and they said the would check into it. I came back and our room was not only just as hot but they had come in and opened a window. When I went back downstairs I was informed that the AC is turned off for the season and it's cool enough outside that my complaints weren't concerning to them. I told them that we couldn't sleep in a hot room with no ventilation (the fan was turned off also), and we were leaving and demanding a refund of our two night paid reservation since they didn't provide us with amenities advertised, I was told that I would have to speak to a manager and he is at home and can't be disturbed. They have yet to refund any amount and my bank is challenging the charges. If you want a functioning room and some basic level of service avoid this property. In fact I won't stay at any Sina property after this experience. UPDATE, Once management found out about my problem, the swiftly refunded my reservation and invited me back at a discounted rate. I appreciate their willingness to try and make this right. And have updated the service to reflect this.

Will Jones

5/5

22 Sep, 2023

Quick stay at the gray for just one night passing thru on our way back from another European country. Unfortunately we unknowingly picked fashion week, so it was a bit crazy, and the hotel was fully booked so no upgrade available. But Ricardo at the front desk and I think the entire team (everyone we interacted with) took exceptional care of us, even finding a classic Milanese restaurant and booking a reservation for us. The room we had was pretty small but they brought fresh fruit and chocolate when we were out and overall, a good stay for a one night visit. Thanks Ricardo and everyone at The Gray Sina for taking good care of us!

G D

1/5

8 Aug, 2023

essentially just a hipster hostel. rooms are insanely small & dusty. what is this, a hotel for ants?! you can hear everything that happens in the hallway & adjacent rooms through the walls. it sounded as if people were doing construction at times. the wifi didn’t work on either of my devices. air conditioning did not cool to the temperature set on the thermostat. staff was okay, but not really that friendly or helpful unless asked. room service menu was very limited and food quality was mid. they also stopped serving room service before the time listed on the guide. extremely overpriced and definitely not a “luxury hotel.” i can only imagine the people giving this place 5 stars were either bribed or have never been to an actual 5 star hotel.

Syazmi Salleh

4/5

19 Oct, 2023

been there in early Oct 2023 1. Staff is friendly. special thanks to the one who handle us on every breakfast. 2. Location of the hotel within walking distance from Duomo and other attraction. 3. Room is good and clean. 4. the only one that i'm not happy is that a. We assume chocolate that they put on on the table is free since it is located next to drinking water (bottle). but it is not.. and it is expensive. we don't see any sign notify us on this and as rules of thumb, we trust is free except those inside the fridge or have label on it saying so. b. Drinking bottle outside is free, but when we move it to fridge to cool it we have to pay. it is bit or argument but at the end we just paid. overall.. i may comeback .. :-)

Pankaj Lahoti

5/5

26 Jun, 2023

The location of this hotel is excellent. It is next to Duomo and surrounded by good cafes and restaurants. The staff - doorman, receptionist, housekeeping and restaurant were super helpful and professional. We were very impressed with the service provided by Mr. Prasad at the restaurant. The quality of the breakfast was very good and Mr Prasad's special attention to our requests made it even further pleasant. We had an early flight and he was ready with breakfast to-go for us at 6:30am at the reception which really exceeded our expectations. We will definitely stay here again.

Kevin Clark

1/5

30 Oct, 2023

Will Jones

5/5

22 Sep, 2023

G D

1/5

8 Aug, 2023

Syazmi Salleh

4/5

19 Oct, 2023

Pankaj Lahoti

5/5

26 Jun, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.