Smarana Hanoi Heritage - Hotel and Retreats

google-logo4.8/5(93 Reviews)rating4 Star Hotel
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    About hotel

    Nestled in the lively city of Hanoi, discover the hidden gem, Smarana Hanoi Heritage - a luxurious 4.5-star hotel that exudes both opulence and tranquility. Situated in the heart of Cau Giay, just a skip away from Indochina Plaza Ha Noi and O Quan Chuong Gate, this prime location is perfect for both business and leisure travel. With Noi Bai Intl. Airport only 26.1 km away, reaching your lavish haven has never been easier. Smarana Hanoi Heritage boasts 25 spacious and tastefully designed rooms, all equipped with modern amenities for your utmost comfort. From cozy fireplaces to Smart televisions, and plush Select Comfort beds adorned with premium bedding, every detail has been meticulously thought out. Wake up to stunning city views and stay connected with complimentary wireless internet, and enjoy the convenience of daily housekeeping services. What sets Smarana Hanoi Heritage apart from other hotels is not just its prime location and world-class amenities, but the variety of nearby attractions waiting to be explored. The Vietnam Museum of Ethnology, Thu Le Park, and Hanoi Indoor Games Gymnasium are just a few of the must-visit places. And for a unique shopping and dining experience, Keangnam Landmark Tower 72 and The Garden Shopping Center are just a short distance away. After a day of exploring, indulge in a rejuvenating massage at the on-site full-service spa or unwind in the comfort of your room with complimentary Wi-Fi. The hotel also offers impeccable concierge services, free self-parking, and a 24-hour front desk to cater to your every need. Satisfy your taste buds at the hotel's in-house restaurant or grab a quick bite at the coffee shop/cafe. For a perfect end to your day, head to one of the two bars/lounges for a refreshing drink or join the complimentary evening reception held daily. And for a delicious start to your day, the hotel offers mouth-watering cooked-to-order breakfasts for a minimal fee. Experience the epitome of comfort and luxury at Smarana Hanoi Heritage, and immerse yourself in the authentic charm of Hanoi. A retreat that seamlessly blends convenience, lavishness, and a true taste of Hanoi for an unforgettable stay. Book Smarana Hanoi Heritage online now to enjoy affordable accommodations suitable for all travelers! Located at So 5, 82/1 Pho Dich Vong Hau, Cau Giay11310, Vietnam, this hotel is easily accessible for a hassle-free experience.
    Highlights
    • Located in the vibrant Cau Giay area of Hanoi • 10-minute drive from Indochina Plaza Ha Noi • 25 luxurious rooms with fireplaces and Smart TVs • Select Comfort beds for a comfortable sleep experience • Within 5 km of Vietnam National University and Museum of Ethnology • Full-service spa for relaxation and rejuvenation • Free Wi-Fi and digital programming for entertainment • Surrounded by several bars and cafes • 24-hour front desk and concierge services • Airport shuttle and free self-parking available • Perfect for both leisure and business travelers • Option of budget or indulgent stays
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    Quick Facts

    Check-In
    2:00 PM
    Check-Out
    12:00 PM
    Rooms
    20
    Floors
    9
    Popular Amenities
    Popular Amenities
      General Amenities

      24-hour front desk

      Hotel safe deposit box (not room safe box)

      Lift/ Elevator

      Multilingual Staff

      Snack bar

      On-Site parking

      Designated Smoking Areas

      Concierge desk

      Food & Beverages

      Breakfast available

      Coffee/tea

      Services

      Airport shuttle service

      Beauty Shop/Salon

      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

      The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

      This property accepts credit cards, debit cards, mobile payments, and cash.

      This property reserves the right to pre-authorize the guest's credit card prior to arrival.

      Cashless transactions are available.

      Parties and events (including family gatherings, birthday parties and weddings) are allowed on site.

      Long-term renters welcome.

      Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

      Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

      Property follows sanitization practices of COVID-19 Guidelines (WHO).

      Professional property host/manager.

      LGBTQ friendly.

      Social distancing measures are in place.

      Staff temperature checks are conducted regularly.

      Guests are provided with free hand sanitizer.

      Property is cleaned with disinfectant.

      Cashless transactions are available.

      Staff wears personal protective equipment.

      Food service has been amended for enhanced safety.

      Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

      Masks are available to guests.

      Electrostatic spray is used for disinfection.

      Protective clothing is available to guests.

      Essential workers only - NO.

      Property does not offer onsite COVID-19 testing.

      Events/parties allowed.

      No cribs (infant beds) available.

      No rollaway/extra beds available.

      Property follows sanitization practices of COVID-19 Guidelines (CDC).

      Property does not require health documentation at check-in.

      Property confirms they are implementing guest safety measures.

      Individually-wrapped food options are available.

      Property confirms they are implementing enhanced cleaning measures.

      Individually-wrapped food options are available for dinner.

      Individually-wrapped food options are available through room service.

      Individually-wrapped food options are available for breakfast.

      Individually-wrapped food options are available for lunch.

      Parking height restrictions apply.

      Commonly-touched surfaces are cleaned with disinfectant.

      Special check-in instructions

      You'll be asked to pay the following charges at the property: Christmas Eve (24 December) Gala Dinner per adult: VND 1360800.

      Christmas Eve (24 December) Gala Dinner per child: VND 1360800 (up to 18 years old).

      Christmas Day (25 December) Gala Dinner per adult: VND 1360800.

      Christmas Day (25 December) Gala Dinner per child: VND 1360800 (up to 18 years old).

      New Year's Eve (31 December) Gala Dinner per adult: VND 1360800.

      New Year's Eve (31 December) Gala Dinner per child: VND 1360800 (up to 18 years old).

      New Year's Day (1 January) Gala Dinner per adult: VND 1360800.

      New Year's Day (1 January) Gala Dinner per child: VND 1360800 (up to 18 years old).

      We have included all charges provided to us by the property..

      Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property..

      Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

      Only registered guests are allowed in the guestrooms..

      No pets and no service animals are allowed at this property..

      Parking height restrictions apply..

      Cashless payment methods are available for all transactions.

      This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

      This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

      Pet Policy

      Pets not allowed.

      Service animals not allowed.

      Property Rules
      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Property Rules
        Check-in instructions

        Extra-person charges may apply and vary depending on property policy.

        Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

        Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

        The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

        This property accepts credit cards, debit cards, mobile payments, and cash.

        This property reserves the right to pre-authorize the guest's credit card prior to arrival.

        Cashless transactions are available.

        Parties and events (including family gatherings, birthday parties and weddings) are allowed on site.

        Long-term renters welcome.

        Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

        Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

        Property follows sanitization practices of COVID-19 Guidelines (WHO).

        Professional property host/manager.

        LGBTQ friendly.

        Social distancing measures are in place.

        Staff temperature checks are conducted regularly.

        Guests are provided with free hand sanitizer.

        Property is cleaned with disinfectant.

        Cashless transactions are available.

        Staff wears personal protective equipment.

        Food service has been amended for enhanced safety.

        Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

        Masks are available to guests.

        Electrostatic spray is used for disinfection.

        Protective clothing is available to guests.

        Essential workers only - NO.

        Property does not offer onsite COVID-19 testing.

        Events/parties allowed.

        No cribs (infant beds) available.

        No rollaway/extra beds available.

        Property follows sanitization practices of COVID-19 Guidelines (CDC).

        Property does not require health documentation at check-in.

        Property confirms they are implementing guest safety measures.

        Individually-wrapped food options are available.

        Property confirms they are implementing enhanced cleaning measures.

        Individually-wrapped food options are available for dinner.

        Individually-wrapped food options are available through room service.

        Individually-wrapped food options are available for breakfast.

        Individually-wrapped food options are available for lunch.

        Parking height restrictions apply.

        Commonly-touched surfaces are cleaned with disinfectant.

        Special check-in instructions

        You'll be asked to pay the following charges at the property: Christmas Eve (24 December) Gala Dinner per adult: VND 1360800.

        Christmas Eve (24 December) Gala Dinner per child: VND 1360800 (up to 18 years old).

        Christmas Day (25 December) Gala Dinner per adult: VND 1360800.

        Christmas Day (25 December) Gala Dinner per child: VND 1360800 (up to 18 years old).

        New Year's Eve (31 December) Gala Dinner per adult: VND 1360800.

        New Year's Eve (31 December) Gala Dinner per child: VND 1360800 (up to 18 years old).

        New Year's Day (1 January) Gala Dinner per adult: VND 1360800.

        New Year's Day (1 January) Gala Dinner per child: VND 1360800 (up to 18 years old).

        We have included all charges provided to us by the property..

        Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property..

        Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

        Only registered guests are allowed in the guestrooms..

        No pets and no service animals are allowed at this property..

        Parking height restrictions apply..

        Cashless payment methods are available for all transactions.

        This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

        This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

        Pet Policy

        Pets not allowed.

        Service animals not allowed.

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        Amenities

        Location
        D_ch V_ng H_u, Hanoi, 11310

        Ratings & Reviews

        4.8/5

        93 Ratings

        Hannah Blackwood
        google-logo
        5/5
        28 Jan, 2024

        Genuinely the best hotel I have ever staid at. The rooms are beautiful. The staff are fantastic and could not be more helpful. There are workshops so you can learn more about the Vietnamese culture. The breakfast is delicious and the spa is lovely! I don't want to stay anywhere else when I next come to Hanoi

        Read More
        Hans Solo
        google-logo
        5/5
        27 Nov, 2023

        The Smarana Hanoi Heritage offers an extraordinary experience for travelers exploring the Vietnamese capital. Its location outside the Old Quarter is a deliberate choice, proving advantageous for those seeking respite from the city's hustle and bustle. However, this choice should be made with prior knowledge to avoid surprises. Although slightly small, the rooms at the hotel are impeccably clean and comfortably furnished. They provide everything needed for a pleasant stay, exuding a cozy atmosphere that invites relaxation after a long day in the city. A standout feature of the Smarana Hanoi Heritage is its exceptionally friendly and accommodating staff. From the reception to room service, each staff member contributes to the comfortable atmosphere with a smile. They are always ready to assist guests with advice and action, making the stay even more enjoyable. The hotel's restaurant is a delight for the palate. The à la carte breakfast offers a diverse range of dishes, all fresh and excellently flavored. Choosing a different dish each day was a culinary adventure. The dinner at the hotel ranks among the best culinary experiences one can have in Hanoi. The dishes are not only exceptional in taste but also creatively and appealingly presented. The hotel's Skybar is another gem. With a selection of tasty cocktails and drinks served in a stylish and relaxed atmosphere, it's the perfect place to wind down in the evening. Bartender Thomas deserves special mention for his friendly and attentive manner, which contributes to the inviting ambiance of the bar. Overall, the Smarana Hanoi Heritage is a top recommendation for anyone traveling to Hanoi. It offers a perfect blend of comfort, outstanding service, and excellent gastronomy. The slightly remote location is more than compensated for by good transport connections, allowing guests to easily explore the city. This hotel provides a tranquil oasis in the vibrant city of Hanoi, leaving a lasting impression on its guests.

        Read More
        Sashank Nyapati
        google-logo
        5/5
        17 Aug, 2023

        This was our first stop after landing early in the morning on a rainy day in Hanoi. The aesthetic of the entire place is unlike anything we'd ever seen. Dark, vibrant, moody colours and decor make it a distinctly beautiful place to stay. A truly unique experience. The hotel staff are exceptionally courteous, friendly and kind and go above and beyond to help you with everything. Loved our stay here!

        Read More

        4.8/5

        93 Reviews

        Hannah Blackwood
        google-logo
        5/5
        28 Jan, 2024
        Genuinely the best hotel I have ever staid at. The rooms are beautiful. The staff are fantastic and could not be more helpful. There are workshops so you can learn more about the Vietnamese culture. The breakfast is delicious and the spa is lovely! I don't want to stay anywhere else when I next come to Hanoi
        Hans Solo
        google-logo
        5/5
        27 Nov, 2023
        The Smarana Hanoi Heritage offers an extraordinary experience for travelers exploring the Vietnamese capital. Its location outside the Old Quarter is a deliberate choice, proving advantageous for those seeking respite from the city's hustle and bustle. However, this choice should be made with prior knowledge to avoid surprises. Although slightly small, the rooms at the hotel are impeccably clean and comfortably furnished. They provide everything needed for a pleasant stay, exuding a cozy atmosphere that invites relaxation after a long day in the city. A standout feature of the Smarana Hanoi Heritage is its exceptionally friendly and accommodating staff. From the reception to room service, each staff member contributes to the comfortable atmosphere with a smile. They are always ready to assist guests with advice and action, making the stay even more enjoyable. The hotel's restaurant is a delight for the palate. The à la carte breakfast offers a diverse range of dishes, all fresh and excellently flavored. Choosing a different dish each day was a culinary adventure. The dinner at the hotel ranks among the best culinary experiences one can have in Hanoi. The dishes are not only exceptional in taste but also creatively and appealingly presented. The hotel's Skybar is another gem. With a selection of tasty cocktails and drinks served in a stylish and relaxed atmosphere, it's the perfect place to wind down in the evening. Bartender Thomas deserves special mention for his friendly and attentive manner, which contributes to the inviting ambiance of the bar. Overall, the Smarana Hanoi Heritage is a top recommendation for anyone traveling to Hanoi. It offers a perfect blend of comfort, outstanding service, and excellent gastronomy. The slightly remote location is more than compensated for by good transport connections, allowing guests to easily explore the city. This hotel provides a tranquil oasis in the vibrant city of Hanoi, leaving a lasting impression on its guests.
        Sashank Nyapati
        google-logo
        5/5
        17 Aug, 2023
        This was our first stop after landing early in the morning on a rainy day in Hanoi. The aesthetic of the entire place is unlike anything we'd ever seen. Dark, vibrant, moody colours and decor make it a distinctly beautiful place to stay. A truly unique experience. The hotel staff are exceptionally courteous, friendly and kind and go above and beyond to help you with everything. Loved our stay here!
        Katherine Melville
        google-logo
        5/5
        12 Oct, 2023
        This is, hands down, the BEST accommodation we have ever experienced. From check in, to service at the sky bar, to the food- and oh the massage from Maggie- I have had hundreds of massages over the years but this topped them all. I have been sick with a cold, and Maggie made me several ginger teas to assist with this. She was truly caring and had so much warmth. The room was incredibly tastefully decorated. No plastic bottles full of shampoo and the like- all of these inclusions were poured into cute ceramic bottles. The bed was one of the more comfortable we have slept in in Vietnam- it had a soft matress topper. Toan, who served us drinks, and an amazing bruschetta, was warm and friendly and interested to learn more about our home country, Australia. Honestly, don't even consider any other accommodation as this will surpass all your expectations, and then some! ⭐️⭐️⭐️⭐️⭐️
        Shaun McGinty
        google-logo
        5/5
        21 Oct, 2023
        Delightful and different hotel tucked away in Hanoi. Tastefully decorated and the staff were incredible from the reception staff to the staff at the roof top bar with amazing views over the shampoo skyline. Would definitely stay here again.

        All Policies

        All Policies
          Booking Policy
          It is mandatory for all guests to present valid government photo ID’s at the time of check-in.
          The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.
          Extra guests are subject to availability. And it might incur additional charges.
          If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.
          Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.
          Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
          The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.
          Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.
          Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.
          For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.
          The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.
          If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.
          If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.
          Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.
          Hotel Cancellation Policy
          User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.
          Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.
          User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.
          Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.
          Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.
          If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          In case of no show at the hotel, you'll be charged the entire booking amount.
          If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.
          Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.
          The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.
          Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.
          Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.
          If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.
          Modification and Reschedule Policy
          Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.
          After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.

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          21.029278

          2024-12-20

          2024-12-21

          11310
          VN

          5

          5

          5

          5

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          Facade

          Smarana Hanoi Heritage - Hotel and Retreats - Hanoi - Facade

          Exterior Detail

          Smarana Hanoi Heritage - Hotel and Retreats - Hanoi - Exterior Detail

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          Smarana Hanoi Heritage - Hotel and Retreats - Hanoi - Exterior Detail

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          10

          4.8

          93

          24-hour front desk

          Hotel safe deposit box (not room safe box)

          Lift/ Elevator

          Multilingual Staff

          Snack bar

          On-Site parking

          Designated Smoking Areas

          Concierge desk

          Breakfast available

          Coffee/tea

          Airport shuttle service

          Beauty Shop/Salon