Smart Camden Inn Hostel

· I didn’t know, you can get free breakfast if you post them and hashtag them! We booked double room with private bathroom. Reception girl Bindu was very friendly and helpful to us. We press the wrong button in the air conditioner remote and we confuse the system. She fixed this when we were not in the room to make sure we have a warm place! We are very happy with the place, we will definitely back soon!!!💗

We booked a private Double Room here for a one night stay (simply as a base with an event to attend nearby) Immediately on arrival it was clear that the toilet was leaking - a trail of toilet water seeping from the toilet base and flowing across the bathroom into the shower. With a disgusting smell of sewage to boot. We immediately reported this to the desk staff who brought a maintenance man into the room to 'fix' it. All he did was flush the toilet a few times, wipe up the water trail and spray air freshener - he did leave the spray in our room and advised we should use it later (as in, he knew the issue, and the disgusting smell would return)! We needed to rush to attend our event so could not wait any longer to take further action (desk staff mumbled something about no other double rooms being available so we were stuck there). When we returned that night, it was worse than ever, water all over the floor and the bathroom STANK of sewage. No sign of any staff at the desk at that hour so we had no choice but to close the door and sleep through. Next morning we were forced to brace layers of loo roll against the toilet base to try in vain to stop the leak, put a towel down on the floor to avoid stepping in the worst of the gross, dank wet slop and spray half a can of air freshener into the room just to allow us to hold our breath, brush our teeth and get the hell out of there - there was no way we were able to shower in the room. Upon checking out, it was different staff on duty, they knew about the issue but were nonplussed, just essentially shrugging their shoulder and when I asked if they thought this was the level of experience they thought fair for the money we paid for the room, all we got was 'sorry, there is nothing more we can do'... I would implore people to give this property a very wide berth indeed! A filthy experience, disinterested staff and to be honest, an outright health hazard. Avoid avoid avoid!