Smartflats - Pacific

3.4/5(164 Reviews) rating

2 Star Hotel locationPin

Brussels, Flemish Region

1/78

About hotel

Pacific Café Hotel is a luxurious 2-star property located in the heart of Brussels, Belgium. With its unique blend of modern sophistication and historic charm, this hotel stands out as an ideal destination for discerning travelers seeking a memorable stay. The architectural elegance and interior design of Pacific Café Hotel are truly captivating, featuring lavish furnishings, art collections, and a welcoming atmosphere that exudes luxury. The hotel offers 13 guestrooms, each equipped with flat-screen televisions, complimentary wireless Internet access, and other modern amenities to ensure a comfortable stay for every guest. The prime location of Pacific Café Hotel allows easy access to iconic landmarks such as La Grand Place, St. Catherine's Square, and Tour & Taxis, as well as hidden gems that enhance the guest experience. Guests can enjoy a range of world-class amenities, including a state-of-the-art spa and wellness center, exquisite dining options that celebrate local flavors and international cuisine, and personalized service that exceeds expectations. Whether you are a leisure traveler seeking relaxation or a business traveler looking for a productive stay, Pacific Café Hotel caters to all your needs. Book Pacific Café Hotel online now to experience exceptional hospitality and create lasting memories in the heart of Brussels. Address: Rue Antoine Dansaert 57, 1000, Belgium..

Highlights

• Well situated in the heart of Brussels, just a 10-minute walk from La Grand Place and St. Catherine's Square • 2-star property rated by National Ratings: Hotelstars Union • 13 guestrooms with flat-screen TVs and complimentary Wi-Fi • Nearby attractions include St. Catherine's Square, Halles de Saint-Gery, and Brussels Stock Exchange • Close proximity to Brussels Airport (17.6 km) and Antwerp (53.9 km) for easy travel access • Smoke-free hotel with bicycle rentals nearby • Business amenities include limo/town car service and luggage storage • Room service available during limited hours for added convenience • Explore Matonge, Hotel de Bellevue, and other cultural sites within walking distance • Enjoy a comfortable stay with dryers and ironing boards available upon request • Immerse yourself in the local culture with a visit to Brussels Christmas Market and Manneken Pis Statue • Multilingual staff to assist with any inquiries or recommendations • Discover the rich history of the area with a visit to Galeries Royales Saint-Hubert and Editions Jacques Brel • Relax and unwind in the hotel's cozy atmosphere after a day of exploring the city • Indulge in local cuisine at nearby restaurants or opt for room service for a quiet night in.

Quick Facts

Check-In

4:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

Multilingual Staff

Smoke-free property

Show all Amenities

General Amenities

Multilingual Staff

Smoke-free property

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts major credit cards; cash is not accepted.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Masks are compulsory at the property.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 4.24 per room, per night.

We have included all charges provided to us by the property..

There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive lockbox information.

Pet Policy

Pets not allowed.

Service animals are allowed.

Service animals are exempt from fees/restrictions.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts major credit cards; cash is not accepted.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Masks are compulsory at the property.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 4.24 per room, per night.

We have included all charges provided to us by the property..

Pet Policy

Pets not allowed.

Service animals are allowed.

Service animals are exempt from fees/restrictions.

₹0

₹null

null% OFF

+ ₹null taxes / night

Select Rooms

OPTION 1

₹0

₹null

null% OFF

+ ₹null taxes / night

Update Price

Amenities

Location

Rue Antoine Dansaert, Brussels, Flemish Region, 1000

View on Maps

Ratings & Reviews

3.4/5

164 Ratings

Túlio Franco de Paula

1/5

30 Nov, 2023

I recently stayed at the Hotel Pacific Cafe in Brussels with many problems. The rooms stayed without lights during all my stay and Smartflats didn’t solve my problem. I contacted many times during my stay and they said that they wouldn’t solve the problem, so I stayed with no lights in the room all days. And more, they charged wrong value in my credit card (expensive value). After my stay, I’m trying to contact Smartflats to request a refund, but they don’t answer me in my emails or in chat.

Furkan Yesildal

1/5

20 Sep, 2023

Run away from this hotel like your life depends on it. When I arrived, there was no one at the place and there were no instructions posted anywhere. I managed to get find their phone number but no one answered it. Then I called my travel agency, but they were also unable to reach anyone. This whole process took 2 hours and meanwhile, I was stranded on the street with my luggage. If my travel agency was not kind enough to offer me a different hotel I would have been homeless for tonight. Put up a tent in a park if you have to but under no circumstances book a room at this hotel.

B. vd Schepop

1/5

17 Apr, 2023

Location is the only positive. Bed linen and towels are the basics you expect from a hotel. No toiletries present, but toilet paper. Everything else is very tired. The lose glass door in the shower, tired carpet and curtains. At least we had hot water in our room. Something that, based in other reviews we saw too late, it is not always the case. So we stayed for the night. The electrical installations are of concern. For starters, the card holder was short circuited, making a loud noise, forcing us to remove it, staying only with the single working table light available that we had to move about in the room. As for the head light next to the bed: the one installed was not working and the other was completely off the wall, stored away in a local cabinets, and the cables exposed next to the bed. The energy plug under the sync was loose and not working either. The general impression is that their electrical instalation could short-circuit the whole room at any time. Worse yet, when we informed them, calling and sharing the video, asking for a solution or a different room, they return an answer in the day after saying that “it is not dangerous”, but no solution offered. They attract by their price. They are less expensive, but not worthy. I would not recommend neither I’m coming back.

Evil European

1/5

25 Jun, 2023

The worst hotel experience I’ve ever had. While the location and the hotel room was good, getting access was horrible. The code to enter the hotel worked, but when you get to the key box the code given did not work. When called for assistance because the man on the other end of the phone kept talking over me, saying I hadn’t paid the deposit and that I was “entitled” to believe I had booked it even though I hadn’t, he failed to listen to the actual problem….the key code boxes were not in used and that you put your code on the door. I have never dealt with such a passive aggressive and unhelpful human in my life. Luckily another customer had the same issue and then woman he was speaking to was more helpful, and everyone got access in the end. All I can hope is that the gentleman on the phone has to deal with someone as obnoxious as he was in the future.

Nick Collins

1/5

17 Jun, 2023

Arrived and the room was not clean from the previous occupant. Called them and spoke to a Mohammed who was immediately combative and unhelpful. Asked us for pictures to "prove the room hadn't been cleaned". Upon sending these we got a bounce back email so called again and was reprimanded having not given them enough time... After 4 phone calls with this guy who treated us as if it was our fault he offered us a "solution". Accept a new location or a full refund. This was at 10pm. We asked what the new location was and were told he wasn't telling us unless we accepted it first. When we questioned this we were told "you asked for a solution, I'm giving you one, yes or no" So asked for the refund, walked 30 seconds down the road and checked into the marriot. So if you like sleeping in other people's sheets, complete with body hair (see pics) using other people's towels and showering in a bathroom that hasn't been cleaned after some strangers used it I'd recommend this place. Otherwise I'd say save yourself some misery and look elsewhere.

Túlio Franco de Paula

1/5

30 Nov, 2023

Furkan Yesildal

1/5

20 Sep, 2023

B. vd Schepop

1/5

17 Apr, 2023

Evil European

1/5

25 Jun, 2023

Nick Collins

1/5

17 Jun, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.