SO/ Auckland

4.4/5(532 Reviews) rating

5 Star Hotel locationPin

Auckland, Auckland Region

1/65

About hotel

Experience the epitome of luxury at our 5-star hotel, located in the bustling metropolis of Auckland - a city renowned for its vibrant culture and breathtaking landscapes. Our prime address is conveniently located near major tourist attractions, making it the perfect starting point for your Auckland adventure. Indulge in one of our 130 lavishly designed guestrooms, complete with modern amenities for ultimate comfort and opulence. Stay connected with complimentary wired and wireless internet access, and enjoy your favorite shows on state-of-the-art 49-inch Smart TVs with digital programming. Our private bathrooms feature luxurious rainshower heads, providing a rejuvenating experience. For the ultimate relaxation, visit our full-service spa or stay active at our 24-hour health club, indoor pool, and sauna. Our hotel's prime location puts you just steps away from popular destinations such as the prestigious University of Auckland, the bustling Auckland Ferry Terminal, and the picturesque Princes Wharf. Stroll through the vibrant Queen Street Shopping District or explore the charming Albert Park. With easy access to transportation at Britomart Transport Centre, the entire city is at your fingertips, ready to be discovered. Designed to cater to the needs of business travelers, our hotel features a 24-hour business center and 5 modern meeting rooms for events. After a busy day, relax and unwind at our two exquisite restaurants or bars, serving a delectable variety of cuisines and refreshing drinks. Families can also take advantage of our professional babysitting services, ensuring a stress-free stay for all. Here at our hotel, we are committed to providing personalized and exceptional service to all our guests. Experience the best of Auckland accommodation with our affordable SO/ Auckland room prices and book your stay online now. Get ready for an unforgettable journey of luxury and sophistication. Our address, Cnr. Customs East & Gore Street1010, New Zealand, makes it easy for you to reach us and experience the ultimate in elegance. Come stay with us today!

Highlights

• Centrally located luxury hotel near New Zealand Maritime Museum • Walking distance from University of Auckland and Auckland Ferry Terminal • 130 well-appointed guestrooms with free Wi-Fi and entertainment options • On-site full-service spa offering relaxing massages • Complimentary access to 24-hour health club, indoor pool, and sauna • 24-hour business center and 5 meeting rooms for business travelers • Two restaurants and two bars/lounges for dining and drinks • Convenient to popular tourist attractions and shopping district • Easy access to airport (23.1 km) and railway station via 24-hour shuttle service (surcharge)

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

130

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Terrace

Concierge desk

Indoor pool

Sauna

Baby Sitting / Child Services

Breakfast available

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Terrace

Concierge desk

Indoor pool

Sauna

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Long-term renters welcome.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

Commonly-touched surfaces are cleaned with disinfectant.

Qualmark Sustainable Tourism Business Award.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 12 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Long-term renters welcome.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

Commonly-touched surfaces are cleaned with disinfectant.

Qualmark Sustainable Tourism Business Award.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 12 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹13,020

₹13,957

7% OFF

+ ₹1,906 taxes / night

Earn 149 Reward Points

Select Rooms

OPTION 1

Refundable

₹13,020

₹13,957

7% OFF

+ ₹1,906 taxes / night

Update Price

Earn 149 Reward Points

Amenities

Location

Gore Street, Auckland, Auckland Region, 1010

View on Maps

Ratings & Reviews

4.4/5

532 Ratings

Nic Shar

1/5

29 Jan, 2024

We were in Auckland for the views and the tennis. The foyer was gorgeous, but that's where the fun stopped. We were allocated room 303 that looked out onto a shared courtyard. Unless you were happy with people looking into your room (we weren't), then the blockout curtains needed to be closed. This room with no outside views was not value for money. We were offered an alternative room. However, it had a very funky smell. This did put a damper on an overall amazing weekend in Auckland. I will say the in-house restaurant was delicious fine dining and great service.

Nicole Keane

5/5

20 Jan, 2024

Stayed at the So over the weekend with my partner. It was a wonderful experience from start to finish. We arrived midday thinking we would just drop bags off until the room was ready but they let us check in early at no additional expense. Check in was really easy, the facilities were all described and shown how to use elevators etc. The room was spacious, tastefully decorated and comfortable. It felt very luxurious having a bath in the hotel room. There was an event on at Hi So from 5pm so we had an afternoon drink there and it was fabulous, staff were attentive and we were never waiting too long even though the bar filled up quickly. Breakfast was on par with other Accor hotels we have stayed at, but the view is stunning. The receptionist Ike really stood out. She was attentive, kind, always available for questions. While I was waiting in line there was a frustrated guest - by overhearing the conversation it sounded like it was all standard hotel t&cs and he was being very unreasonable about the hiso being closed. Ike handled herself really well, offered solutions where she could and maintained professionalism while dealing with a difficult guest. Would absolutely love to come and stay again.

Kirsten Hansen

4/5

19 Dec, 2023

My husband and I had a night away in the city and chose So because of the location and it had a roof top bar which was appealing. However the roof top bar was very disappointing. The service was awful. There were not many people in the bar however we had to wait a long time to get served and then for the drinks to arrive. I went up to the bar to order - 5 staff behind the bar. No one else waiting. It was several minutes before someone acknowledged me. They said they would bring drink over. Didn't arrive. Went back up. No-one knew about it. No apologies. Bar person made it reluctantly ( it seemed) . Service 3 star because of this. However - front of house staff at reception and valet staff were very friendly and helpful. Rooms were nice and the complimentary mini bar was a nice touch. Great location.

Samantha Stein

3/5

7 Jan, 2024

When we arrived, we were told 1.5 hours until our room was ready. We weren't shown any of the amenities to use while we waited, simply left to our own devices. We waited almost 4 hours for the room, at which point we were informed about the pool, sauna, and gym downstairs, which we had let ourselves into and still had wet hair from, which was embarrassing to be told about when we had clearly already used it. Our bags were also left unattended so when we wanted to grab our bathing suits, we waited at the concierge and when no one showed up we just walked around the corner to open our own bags and get what we needed. It was unprofessional and sloppy service frankly, especially for a "five star" hotel. The room itself was great, weird that there was such poor lighting specifically around the mirror, but clean and well stocked.

Nic Shar

1/5

29 Jan, 2024

Nicole Keane

5/5

20 Jan, 2024

Kirsten Hansen

4/5

19 Dec, 2023

Samantha Stein

3/5

7 Jan, 2024

Jordan Bowles

5/5

4 Jan, 2024

We had an absolutely amazing stay at SO Auckland! Just hopped off our cruise and checked into a luxurious king sized soon on the 12th floor. Service, bedding, amenities and view from the room were all outstanding. The gym, swimming pool and sauna were a lovely way to relax after walking the city! Highly recommend a stay here at SO!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.