Sofitel Auckland Viaduct Harbour

4.6/5(1.69K Reviews) rating

5 Star Hotel locationPin

Auckland, Auckland Region

Sofitel Auckland Viaduct Harbour entrance

112

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About hotel

Experience the ultimate in luxury at this prestigious five-star hotel nestled in the bustling Auckland Central Business District. Recognized and praised by Qualmark® for its exceptional amenities and services, this magnificent establishment radiates sophistication and unparalleled comfort. Each of the 88 guest rooms embodies a perfect fusion of elegance and charm, adorned with exquisite furnishings and equipped with top-of-the-line amenities to ensure a comfortable stay. From complimentary Wi-Fi to Smart televisions and private balconies boasting breathtaking views, every detail has been carefully crafted to meet your needs. Unwind in a deep soaking bathtub or rejuvenate in the spacious en-suite bathroom with an invigorating rainfall showerhead. Located a short 15-minute walk from iconic landmarks such as the Sky Tower and Auckland Ferry Terminal, this hotel offers effortless access to the best experiences this vibrant city has to offer. After a day of exploration, pamper yourself at the full-service spa with a wide selection of massages, body treatments, and facials. Take advantage of the hotel's impressive range of other amenities, including an indoor pool, revitalizing spa tub, sauna, and exceptional concierge services. Indulge in the delicious international cuisine at the on-site restaurant, La Marée, where the exquisite meals are enhanced by a sophisticated outdoor dining experience. Unwind and socialize in the elegant bar and lounge, enjoying refreshing drinks in the comfortable, welcoming atmosphere. For corporate guests, this hotel offers a 24-hour business center and features expansive event space spanning over 500 square meters (5380 square feet). With express check-in and check-out services, your stay is guaranteed to be effortless and stress-free. Convenient airport shuttle services are also available at a surcharge. Elevate your Auckland experience with a stay at this exceptional hotel, offering affordable accommodations perfect for a variety of travelers. Book Sofitel Auckland Viaduct Harbour Online and secure your affordable stay at this remarkable establishment, located at 21 Viaduct Harbour Avenue1010, New Zealand. Discover a truly captivating stay where prime location, luxurious amenities, and impeccable services converge. Experience Sofitel Auckland Viaduct Harbour's affordable room prices and make it your home in Auckland.

Highlights

• Rated 5 stars by Qualmark® • Located in central Auckland, 15-minute walk from Sky Tower and ferry terminal • 88 guestrooms with complimentary internet and entertainment • Nearby attractions include New Zealand Maritime Museum, Sky Tower, and Queen Street Shopping District • Spa, indoor pool, and sauna available for relaxation • 24-hour business center and conference space for business travelers • 24-hour room service and on-site restaurant and bar/lounge • Airport shuttle service (surcharge) available 24 hours • Family-friendly with babysitting services • Variety of room options for budget to luxury travelers.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Vending machines

Bell staff/porter

Accessible parking

Valet parking

Library

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Baby Sitting / Child Services

Hiking

Breakfast available

Coffee/tea

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Vending machines

Bell staff/porter

Accessible parking

Valet parking

Library

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Activities

Baby Sitting / Child Services

Hiking

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

LGBTQ friendly.

Temperature checks are available to guests.

Social distancing measures are in place.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Qualmark Sustainable Tourism Business Award.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

LGBTQ friendly.

Temperature checks are available to guests.

Social distancing measures are in place.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Qualmark Sustainable Tourism Business Award.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

₹15,881

₹17,098

7% OFF

+ ₹2,311 taxes / night

Earn 181 Reward Points

Select Rooms

Superior Room, 1 King Bed

452 sq.ft (41.99 sq.mt)

Smoking policy – non-smoking available

Air conditioning

Refrigerator

Minibar

Desk

Free toiletries

Safe

Room Service

Blackout Curtains

Wardrobe/Closet

Private bath or shower

Housekeeping - daily

Adjoining rooms

Ironing Services/ board

Newspaper

Streaming Services

Slippers

Private bathroom

Hairdryer

Wheelchair

See All

OPTION 1

Refundable

₹15,881

₹17,098

7% OFF

+ ₹2,311 taxes / night

Update Price

Earn 181 Reward Points

Amenities

Location

Viaduct Harbour Avenue, Auckland, Auckland Region, 1010

View on Maps

Ratings & Reviews

4.6/5

1.69K Ratings

cubasam

2/5

17 Jan, 2024

We so wanted to love this place. First several day stop on a couple of week visit to New Zealand. They could not get hot water to our two suites for three days...no hot water for three days. Lucas attempted to help us, but that did not work out too well. He's a fine young gent but he needs maintenance to follow through and apparently that was an impossibility over the holiday season. Hotels should have hot water...

Kelly Cowan

5/5

22 Jan, 2024

Staff were very attentive and friendly, rooms were great and immaculately clean and tidy. We used the pool and in the morning which was lovely. Overall the perfect place for a special weekend away.

Jenny Hong

5/5

23 Dec, 2023

Great location on the viaduct. Customer service with staff is amazing. Hotel food was good. Rooms are decent size. Only thing is they need more gluten free options for in room service menu and you can't control the temperature. Anja and the reservation team are great.

Madison VanDyke

1/5

12 Jan, 2024

We booked this hotel for two nights as the beginning portion of our honeymoon. Having stayed at many 5 star hotels before, we had high expectations. It all started off a bit wrong when we were told they could not accommodate an early check-in as they were “too busy” cleaning all the rooms, but that they had a “guaranteed” check in at 3 pm. We went for a walk around the viaduct for a couple of hours to burn some time and came back around 2:45pm, just to be told our room was still not ready. In fact, it was over an hour past that “guaranteed” check in time before we finally got our keys. On top of that, we were only able to take one hot shower the entire 48 hours we were there. We were told every time we called that a manager would come to our room and address the problem, but that never happened. The second night after taking cold showers and going to bed, we received a call at 11pm (after we had already fallen asleep) from the “manager” trying to amend the issue. The beds are sunken in the middle and should be replaced. There are no temperature controls in the room, so it smells like musty old motel rooms if the balcony doors aren’t left open all day. We would not recommend this hotel to anyone looking for a luxury stay, and will no longer be booking with the Sofitel brand. We were told we would be receiving a discount for all of our issues, but have received no such credit nor any communication from management.

cubasam

2/5

17 Jan, 2024

Kelly Cowan

5/5

22 Jan, 2024

Staff were very attentive and friendly, rooms were great and immaculately clean and tidy. We used the pool and in the morning which was lovely. Overall the perfect place for a special weekend away.

Jenny Hong

5/5

23 Dec, 2023

Moshé S

5/5

1 Jan, 2024

The impeccable service provided by the staff made our stay exceptional, and the hotel's location was also very convenient. However, we felt that the hotel had more of a business-like atmosphere than the luxurious modern brand it claims to be. The lounge was open, and the available options were very good. Overall, we highly recommend this hotel.

Madison VanDyke

1/5

12 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.