Soho Playa Hotel

4.3/5(511 Reviews) rating

4 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/76

About hotel

Get ready for an unforgettable experience at our exceptional 4-star accommodation, where luxury and convenience come together in perfect harmony. Located in the heart of Playa del Carmen, just a short distance from the vibrant Main Beach, the Soho Playa Hotel offers 22 exquisitely designed guestrooms that are equipped with contemporary amenities such as iPod docking stations, flat-screen TVs, and complimentary Wi-Fi. Relax and rejuvenate in our private balconies, where you can bask in the beauty of our bustling city. And indulge in ultimate comfort with our en-suite bathrooms, featuring luxurious rainfall showers. Our perfect blend of complexity and variation will captivate your senses, leaving you in a state of pure bliss. Immerse yourself in the city life with our prime location, just minutes away from popular attractions like Mamitas Beach, Quinta Avenida, and the Playa del Carmen Maritime Terminal. After a day of exploration, take a dip in our outdoor pool or unwind in our luxurious spa tub. Travelling with little ones? Our babysitting services and area shuttle will ensure a stress-free vacation. And when it's time to dine, treat your taste buds to a tantalizing spread of local and international cuisine at our on-site restaurant, followed by a refreshing beverage at our bar/lounge. Wake up to the invigorating aroma of freshly brewed coffee, followed by our complimentary continental breakfast, before embarking on a new adventure. Our business travelers are well taken care of with services such as a 24-hour front desk, multilingual staff, and luggage storage available. And with our convenient location, easily accessible from both Cancun International Airport and Cozumel International Airport, our hotel is the perfect choice for both leisure and business travelers. Come and experience the best of Playa del Carmen at the Soho Playa Hotel. Let us host you in our oasis of luxury and convenience, where complexity and variation meet to create a truly remarkable stay. So why wait? Book Soho Playa Hotel online and take advantage of our affordable room prices. Our address is Calle 24 Esq. Av. 10 Col. Centro, QROO77710, Mexico, making it easy for you to find us and indulge in an unforgettable stay.

Highlights

• Centrally located 4-star hotel near Playa del Carmen Main Beach • 22 individually decorated guestrooms with private balconies and modern amenities • Within walking distance to popular tourist attractions like Mamitas Beach and Quinta Avenida • Just 0.6km from Playa del Carmen Main Beach, perfect for casual and business travelers • Outdoor pool, spa tub, and complimentary WiFi available for guests • 24-hour front desk, multilingual staff, and luggage storage for convenience • On-site restaurant and bar/lounge, with complimentary continental breakfast served daily • Only 55.9km from Cancun Intl. Airport and 36.3km from Cozumel Intl. Airport.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Accessible parking

On-Site parking

Library

Terrace

Concierge desk

Baby Sitting / Child Services

Breakfast available

Transportation

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Accessible parking

On-Site parking

Library

Terrace

Concierge desk

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Services

Transportation

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹3,463

₹7,883

56% OFF

+ ₹1,013 taxes / night

Earn 44 Reward Points

Flat ₹639.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹3,463

₹7,883

56% OFF

+ ₹1,013 taxes / night

Update Price

Earn 44 Reward Points

Flat ₹639.50 off included with coupon INTSTAY

Amenities

Location

Centro, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.3/5

511 Ratings

Melanie Eckler

1/5

12 Nov, 2023

We had to stay here in an emergency situation and although we were grateful to have a roof over our heads, I would not recommend this place. The evening staff were obviously very miserable, but the morning staff was very empathetic to our situation. So, unless you enjoy loud music, motorcycles zooming by at all hours, construction noises until the wee hours and starting at the crack of dawn, then have fun! And not to mention the very small fridge, roaches, dirty walls, mold in the shower, behind the sink and on the walls. Nope, never again.

Sovereign Nomad

5/5

28 Jan, 2024

Friendly staff. Here for event, nice rooftop and loby. Great location. Salads downstairs are good and Itallian place on 5th by them has good food and service as well.

Ivan Gomez

1/5

25 Sep, 2023

So, for whatever reason they decided to put me against the wall that has major construction. They didn’t mention anything about that., It was lovely to be woken up to the sounds of my wall almost caving in. Next morning, The front desk didn’t care at all.

ziv goldman

1/5

6 Oct, 2022

This place is one of the worst hotel I have ever been at! First of all, the temperature of the water in the shower was not good at all . Most of the time we had to shower under freezing water . The bar at the pool wasn’t working at any time of the day , and the pool itself wasn’t so clean . To add the fact that the elevator wasn’t working well, and the breakfast (if we can even call it a breakfest) was just a bread with some spread ( we hadn’t eat this breakfast at any day ) . Except of the workers that were nice , and the room cleaning , nothing was worth visiting this hotel . We were in hostel before we came here and even the hostel was a lot better.

Matthew Cain

5/5

11 Sep, 2021

This hotel has been wonderful all the rooms have been styled well and are beautiful! The king suite deluxe was wonderful I would honestly have rather spent my entire honeymoon there instead of the all inclusive resort I went to. The other smaller rooms were still amazing and very clean and well maintained. The rooftop swimming pool was well maintained and relaxing. It's a shame they don't seem to have the bar functioning there anymore but I hope they get it up and running again soon. The staff here we're amazing! My wife and I were doing a lot of exploring and they were all super helpful and friendly when we asked questions or had special requests. I would definitely go here again without question!

Melanie Eckler

1/5

12 Nov, 2023

Sovereign Nomad

5/5

28 Jan, 2024

Friendly staff. Here for event, nice rooftop and loby. Great location. Salads downstairs are good and Itallian place on 5th by them has good food and service as well.

Ivan Gomez

1/5

25 Sep, 2023

ziv goldman

1/5

6 Oct, 2022

Matthew Cain

5/5

11 Sep, 2021

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.