Soluxe Hotel Almaty

4.1/5(162 Reviews) rating

4 Star Hotel

141

1/141

About hotel

Welcome to Soluxe Hotel Almaty, a luxurious retreat in the heart of Almaty, Kazakhstan, where modern sophistication meets historic charm. Centrally located just a 3-minute walk from Zenkov Cathedral and 6 minutes from 28 Panfilov Heroes Memorial Park, this 4-star hotel offers 102 air-conditioned rooms with minibars, LED televisions, and complimentary Wi-Fi. The elegant decor features lavish furnishings, down comforters, and premium bedding, creating a welcoming atmosphere for discerning travelers. Guests can enjoy stunning views of the city and surrounding mountains from their rooms, adding to the overall experience of luxury and comfort. The hotel's prime location provides easy access to iconic landmarks such as Almaty Opera House, Almaty Cathedral, and Museum of Kazakh Musical Instruments, making it an ideal choice for both leisure and business travelers. The preferred airport, Almaty Intl., is just 16.8 km away, ensuring convenient travel arrangements for guests. Soluxe Hotel Almaty boasts a range of amenities to enhance the guest experience, including a fitness center, terrace, garden, and complimentary buffet breakfast served daily. The on-site restaurant, Han, offers a delightful dining experience with a bar/lounge and alfresco seating, while 24-hour room service is available for guests' convenience. Additional services such as concierge assistance, dry cleaning/laundry, and a 24-hour front desk ensure a seamless stay for every visitor. The hotel's spa and wellness center provides a tranquil escape for relaxation and rejuvenation, with a variety of treatments and services to choose from. Guests can indulge in local flavors and international cuisine at the hotel's dining options, celebrating the rich culinary heritage of Kazakhstan. Testimonials from satisfied guests highlight the exceptional hospitality and personalized service that define the Soluxe Hotel Almaty experience, leaving a lasting impression on every visitor. Whether seeking a peaceful retreat or a productive stay, Soluxe Hotel Almaty offers the perfect blend of luxury, comfort, and convenience for discerning travelers. Book Soluxe Hotel Almaty online today and experience the epitome of hospitality in Almaty, Kazakhstan..

Highlights

• Centrally located in Almaty, a short walk from Zenkov Cathedral and 28 Panfilov Heroes Memorial Park • 102 air-conditioned rooms with minibars, LED TVs, and premium bedding • Complimentary wired and wireless Internet access in all rooms • Private bathrooms with showers, toiletries, and hair dryers • Nearby attractions include Almaty Opera House, Almaty Cathedral, and Museum of Kazakh Musical Instruments • Hotel is within walking distance to Lermontov Russian Drama Theatre and Central Park of Culture and Leisure • On-site fitness center, terrace, and garden for recreation • Complimentary wireless Internet access and concierge services available • Airport shuttle service and free self-parking for convenience • Han restaurant offers bar/lounge, alfresco dining, and 24-hour room service • Complimentary buffet breakfast served on weekdays and weekends • Preferred airport Almaty (ALA-Almaty Intl.) is 16.8 km away • Well-situated within a 10-minute drive from the airport and railway station • Luxurious suites with panoramic city views available • State-of-the-art spa, outdoor pool, and 24-hour fitness center on-site • Dining options range from rooftop restaurant to cozy cafe with local delicacies • Exclusive spa services, personalized concierge assistance, and scenic views offered • Sustainable practices in place to appeal to eco-conscious travelers • Close proximity to cultural sites, landmarks, and recreational spots for enhanced guest experience • Unique selling points differentiate the hotel from others in the area • Structured bullet point format ensures clarity and readability for potential guests

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

102

Popular Amenities

24-hour front desk

Lift/ Elevator

Locker Room

Newspaper

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Coffee/tea

Airport shuttle service

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Locker Room

Newspaper

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Food & Beverages

Coffee/tea

Services

Gym

Airport shuttle service

Business

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds and onsite parking.

This property accepts credit cards and cash.

Noise-free guestrooms cannot be guaranteed.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: KZT 15000.0 per stay.

We have included all charges provided to us by the property..

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds and onsite parking.

This property accepts credit cards and cash.

Noise-free guestrooms cannot be guaranteed.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: KZT 15000.0 per stay.

We have included all charges provided to us by the property..

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Zheltoksan St, Almaty, 050000

View on Maps

Ratings & Reviews

4.1/5

162 Ratings

Lux Fero

2/5

6 Dec, 2019

clean room, free wifi, no good roomservice, service is not really recommended

Tap ON (Tapan)

5/5

19 May, 2018

Loved the stay. Spacious & prime location.

Kim Artur

4/5

26 Dec, 2016

No spa. Nice room. Chinese food

Lux Fero

2/5

6 Dec, 2019

clean room, free wifi, no good roomservice, service is not really recommended

Tap ON (Tapan)

5/5

19 May, 2018

Loved the stay. Spacious & prime location.

Kim Artur

4/5

26 Dec, 2016

No spa. Nice room. Chinese food

Dennis Zhelvatykh

5/5

7 Apr, 2019

Very modern Chineese hotel

Rabi Omarova

2/5

5 May, 2018

Smelly

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.