Sonder Osage

We had a nice time at this sonder accommodation! See my review below. Pros: It is located in an area with a lot of trendy and lowkey restaurants within walking distance. Parking is available in the rear, but only a few spots. Also a bit tight in the parking area, so be mindful if you’re renting an SUV. The property is quiet in terms of noise level from other people staying there. I barely saw anyone in the four days we were there which was perfect for two antisocial lovebirds. Also worth noting that there is no elevator. The room itself was comfortable and the layout made it so that I didn’t feel cramped like a hotel room might. The washer dryer in room was a plus as well! Cons: We found the bed to very uncomfortable. It creaked whenever you sat on it and thought if we sat on it wrong it might break. The mattress was also not very comfortable. The experience of a bed is so important when you’re away from home, and unfortunately the mark was missed in this room. Would’ve been 5 stars without this issue. Our room (38) faced the highway so it could be noisy occasionally throughout the night. They did provide ear plugs and a noise machine, but it was still bothersome. There is a big AC/heating unit mounted in the window, those one of those long hotel ones with a little flap that you raise to change the temp. The way the unit is installed makes it so that people walking by in the street can still see you when the shade is down because there are two small windows on either side of it. This was really strange and we ended up covering it up with a book for light and privacy purposes.

My family of 3 had booked a stay in a one bedroom apartment that was supposed to have a pull out sofa. We didn't find out until it was night time that the pull out sofa was broken and there was nowhere for my daughter to sleep. It took over 45 minutes for someone from Sonder to come to our room to deal with the problem. Sonder was unable to fix the broken sofa bed and they were unable to move us to another room at the property or at another nearby property. By this point my family was exhausted after traveling all day and we were left without the space we had planned and paid for to sleep. It was incredibly frustrating and disappointing that the only thing Sonder would do was allow us to cancel our reservation. So we were left trying to book brand new accommodations nearby at nearly 9pm and everything available cost twice what our booking at Sonder had cost. There was no offer of compensation for the situation that Sonder left us in even though the room they put us in was not what they had advertised. If you had booked a hotel room that was supposed to have room to sleep 4 and were put in a room that only had room for 2, the hotel would certainly have done something to solve the problem and taken responsibility for it. Sonder did not take responsibility for the situation they put my family in. That was the most frustrating part of the experience. They acted like it was a situation that was out of their hands, when it was most definitely something that could have been prevented if their staff had checked that everything in the room was in working order.