Staybridge Suites Houston Willowbrook, an IHG Hotel

4.2/5(364 Reviews) rating

3 Star Hotel locationPin

Houston, Texas

Staybridge Suites Houston Willowbrook, an IHG Hotel exterior_detail

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About hotel

Indulge in the idyllic atmosphere of our golf hotel, ideally situated adjacent to the picturesque Heron Lakes Golf Course. Experience the utmost comfort and convenience at Staybridge Suites Houston Willowbrook, an IHG Hotel, where our 114 spacious guestrooms are designed with fully-equipped kitchens, plush pillowtop beds featuring premium bedding, and complimentary Wi-Fi and wired internet. For families or groups seeking a comfortable and convenient stay, our unique addition of queen-sized sofa beds makes us the perfect choice. Our prime location offers easy access to not only the Heron Lakes Golf Course, but also the thrilling Sam Houston Race Park, both just a quick 5-minute drive away. For those in the mood for some shopping therapy, the Willowbrook Mall with its diverse range of stores and dining options is just 3.9 km away. Looking for indoor activities? Explore Mountasia Houston or Stone Moves Indoor Rock Climbing, both located within a 5 km radius. Medical travelers will also appreciate our hotel's proximity to Houston Methodist Willowbrook Hospital. After a busy day, take a refreshing plunge in our seasonal outdoor pool or maintain your fitness routine at our on-site fitness center. Need to catch up on work? Our 24-hour business center and complimentary wired internet are at your disposal. Planning an event? Our conference space and meeting room can comfortably accommodate up to 20 guests. Indulge in local cuisine with our complimentary buffet breakfast served daily and room service available during select hours. Located conveniently near George Bush Intercontinental Airport (28 km) and Houston William Hobby Airport (51.6 km), Staybridge Suites Houston Willowbrook is the perfect oasis for both business and leisure travelers. Surrender yourself to the exceptional hospitality at our IHG Hotel and book your stay at our tranquil retreat today. Don't miss out on affordable accommodations suitable for anyone. Easily access our hotel at 10750 N Gessner Rd, Texas77064, United States. Book Staybridge Suites Houston Willowbrook, an IHG Hotel Online and enjoy the best amenities and Staybridge Suites Houston Willowbrook, an IHG Hotel room prices during your stay.

Highlights

• Located next to Heron Lakes Golf Course • Short drive to attractions such as Sam Houston Race Park and Willowbrook Mall • Easy access to Houston Methodist Willowbrook Hospital • Fully equipped kitchens in every guestroom • Complimentary Wi-Fi and wired internet access • Relax at the seasonal outdoor pool and fitness center • Host events in the 450 square feet conference space • Free breakfast and nightly reception for guests • Close proximity to Mountasia Houston and Stone Moves Indoor Rock Climbing • Convenient for both business and leisure travelers

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

114

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Vending machines

Accessible parking

Library

Terrace

Banking services

BBQ/Picnic area

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Vending machines

Accessible parking

Library

Terrace

Banking services

Activities

BBQ/Picnic area

Services

Gym

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

No rollaway/extra beds available.

Property follows sanitization practices of Safe.

Stay (AHLA - USA).

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 15.

We have included all charges provided to us by the property..

The seasonal outdoor pool opens in April..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

No rollaway/extra beds available.

Property follows sanitization practices of Safe.

Stay (AHLA - USA).

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 15.

We have included all charges provided to us by the property..

The seasonal outdoor pool opens in April..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

₹7,685

₹8,434

9% OFF

+ ₹1,066 taxes / night

Earn 87 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹7,685

₹8,434

9% OFF

+ ₹1,066 taxes / night

Update Price

Earn 87 Reward Points

Amenities

Location

N Gessner Dr, Houston, Texas, 77064

View on Maps

Ratings & Reviews

4.2/5

364 Ratings

Errica Tracy

1/5

8 Dec, 2023

Location great Service terrible Rooms disgusting Changed rooms 3 times First, they moved me because the TV and electrical outlets are not working in the room that I was originally in there was random pieces of tape on the walls and door frames in this room as well the second room they moved me to had it look like pubic hair that had been shaved in the bathtub and all over the bathroom floor. There’s also obvious trash on the ground can greasy countertops The third room, they moved me to had blood stains on the sheets and drops on the floor, unknown splatter on the walls/doors /cabinets I spoke with the assistant general manager multiple times, including multiple staff at the front desk. I requested a come from a stay each time I talk to general manager he said he’d talk to the GM to take care of things it’s been a week and nothing has been taken care of. I’ve left my phone number I have called and no one has returned my call. This is disgusting And I tried to resolve things in a professional manner there professional mannerism was when I asked for just to come back to a clean room, was to remove my stuff from the room and put new sheets on the bed. Nothing was actually cleaned including the blood on the floor And splatter on the walls and doors

Meredith Kott

5/5

8 Sep, 2023

I highly recommend this particular location to stay with! Whether you're on vacation, or are needing a really nice place to stay for a period of time, THIS is the hotel you'd want to be! Marc, the general manager, AMAZING!!! In fact, the ENTIRE staff will make you feel so welcome! Free continental breakfast every morning, fantastic coffee available all day, a beautiful area and view on the backside of the lobby, nice outdoor seating and BBQ area that's covered, cute doggie area with seating, I could go on and on about how fantastic this hotel is, but instead, if you're in the Houston area, bring yourself and your family, or just yourself and swing in for the rest of your trip! You WON'T be disappointed!!!

boo maroo

3/5

24 Jul, 2023

Elevator was not working the whole weekend. This made our vacation pretty uncomfortable. We had to lug all our things up and down 3 flights of stairs each time we went on an outing. The lock on the door was broken which is a major concern. It wouldn't latch completely. Breakfast was good. Rooms were clean. Bath products in the room are Dove. That was a nice touch. Most of the employees seemed nice although 1 employee who actually may have been a manager appeared to be rude to a worker there and then to a customer. She could really work on her customer service skills. There is a pond near the parking lot so cute ducks visit the parking lot and around the perimeter of the hotel. That's a plus. Most likely will not go back to this specific hotel on our next trip.

Jennifer Weisinger

5/5

9 Jul, 2023

Last minute stay when our AC went out. We brought our bulldog as well ( she can’t take the heat either). Overall it was a great value for the comfort and amenities. The negative reviewers complaining of a funky scent are not used to Houston heat, in my opinion. The hallways trap humid air and that’s that. The room itself was ice cold and smelled super clean - just the way I like it in July. We checked in at 11 pm and felt safe as it’s a quiet, off the main drag location. Pool was great, perfectly maintained! And there was a little dog park on the grounds. So thoughtful. We enjoyed the complementary breakfast in the large lounge, as well as top notch treatment by the staff. And there’s ducks!

C Ksor

2/5

22 Oct, 2023

This Staybridge is very outdated. The bathtub would pool while the water is on and not drain properly. The walls are thin, and you can hear your neighbors. We were on the first floor, and whoever stayed on the 2nd floor sounded like they brought in a group of elephants. This is not the Staybridge hospitality that I am used to. Left a bad impression and am not interested in staying at any Staybridge facilities.

Errica Tracy

1/5

8 Dec, 2023

Meredith Kott

5/5

8 Sep, 2023

boo maroo

3/5

24 Jul, 2023

Jennifer Weisinger

5/5

9 Jul, 2023

C Ksor

2/5

22 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.