Sugar Hotel

4/5(444 Reviews) rating

5 Star Hotel locationPin

Cape Town, Western Cape

1/82

About hotel

Welcome to Sugar Hotel, a 5-star indulgent and refined establishment located in the bustling heart of Cape Town. Our esteemed status has been validated by the highly-regarded Tourism Grading Council of South Africa, ensuring a deluxe and unparalleled stay for all our esteemed guests. As you step into our 8 expansive and exquisitely curated guestrooms, you will immediately feel at home with our thoughtful and comprehensive amenities. Enjoy the convenience of a well-stocked refrigerator and an iPod docking station, while being entertained by a 32-inch LCD television with satellite programming. Stay connected with complimentary Wi-Fi and pamper yourself with our modern bathrooms equipped with complimentary toiletries and hair dryers. Conveniently situated in a prime location, our hotel is just a short 4-minute stroll from the stunning Table Mountain National Park and a quick 7-minute walk from the vibrant Cape Quarter Lifestyle Village. Other must-see destinations such as Table Mountain, Camps Bay Beach, and other top attractions are easily accessible from our opulent establishment. Unwind and rejuvenate at our lavish on-site spa, offering an array of massages, body treatments, and rejuvenating facials. Our attentive concierge services, complimentary Wi-Fi, and multilingual staff are dedicated to ensuring a seamless and stress-free sojourn. For added convenience, we offer dry cleaning and laundry services, as well as a 24-hour front desk. We can also arrange airport shuttles and train station pick-up services upon request. Indulge in an exquisite culinary experience at our in-house restaurant, or relax with a refreshing beverage at our esteemed bar/lounge. For a cozy and private evening in, take advantage of our room service. And don't forget to start your day off right with our scrumptious continental breakfast spread, served daily from 7 AM to 11:30 AM. Sugar Hotel offers affordable accommodation suitable for a variety of people, with Sugar Hotel room prices that won't break the bank. Located at 1 Main Road, Green Point, Western Cape 8005, South Africa, our prestigious hotel boasts unparalleled splendor in the heart of Cape Town. Book Sugar Hotel Online now and experience luxury, comfort, and convenience like never before.

Highlights

• GTCSA Quality Graded 5-star hotel with prime location in Cape Town's city center • 4-minute walk to Table Mountain National Park and 7-minute walk to Cape Quarter Lifestyle Village • Easy access to major tourist attractions - Table Mountain (6.8 km) and Camps Bay Beach (7.3 km) • Luxurious rooms with modern amenities and daily housekeeping • On-site restaurant and bar, with room service available • Offers massages and other spa treatments, as well as concierge services • Dry cleaning/laundry and 24-hour front desk for convenience • Airport shuttle and train station pick-up offered for a surcharge • Close to Cape Town Intl. Airport (22.3 km) and public transportation • Ideal for both casual and business travelers seeking quality and convenience.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Baby Sitting / Child Services

Breakfast available

Airport shuttle service

Train Station Pickup Service

Beauty Shop/Salon

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Services

Airport shuttle service

Train Station Pickup Service

Beauty Shop/Salon

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Contactless check-out is available.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Contactless check-in is available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Contactless check-out is available.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Contactless check-in is available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets not allowed.

₹8,741

₹10,872

20% OFF

+ ₹1,454 taxes / night

Earn 101 Reward Points

Flat ₹1,456.38 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹8,741

₹10,872

20% OFF

+ ₹1,454 taxes / night

Update Price

Earn 101 Reward Points

Flat ₹1,456.38 off included with coupon INTSTAY

Amenities

Location

Green Point, Cape Town, Western Cape, 8005

View on Maps

Ratings & Reviews

4/5

444 Ratings

Nicole van der Watt

4/5

20 Dec, 2023

I can only comment on the 1-hour massage experience—it was positive! Lelo is kind and professional, and I couldn't fault her massage technique. My room had soft music and good air-conditioning, which made it an extra comfortable experience. Sure, the rooms are super basic and the towels a bit shabby, but it didn't affect the quality of the massage itself for me. I can imagine noise from the outside can be distracting on busy days, but I was lucky to have my massage at a quiet time.

Matsake Motsetane

1/5

23 Jan, 2024

Its totally different to pictures, rooms are small and untidy, dogs were found at the reception, only two parking spot available ( apparently they will wake you up in your sleep if you block anyone in the parking because its small), showers looked untidy. We couldn’t sleep there, we had to cancel the booking and look for another place. DEFiNETLY NOT A FIVE star hotel.

Marisha Reece Isaacs

1/5

19 Nov, 2023

Firstly I didn’t like that the spa rooms are literally at the entrance. We were given a form to indicate our focus areas and such which I don’t think they bothered to read neither did the masseuse ask where they should focus on. The massage was okay they just rub oil on you. I didn’t enjoy that the masseuse rubbed her oily hands into my hair and the massage ended before our hour was finished. The cutlery was dirty and the food was horrible I could hardly eat it and was left feeling nauseous.

Ana de Sousa

1/5

25 Sep, 2023

I went with a few friends today to the spa. They had previously canceled due to the taxi strike. The service we received was absolutely disgusting. The cappuccinos were served in a small cup. We were supposed to have our spa sessions from 11 till 12 then the other two from 12 till one. We were then told that the restaurant would be closing at 12 pm. We said how was that possible as our lunch reservation was for 1pm. We were told that we could do the spa session and then come back another day for the lunch. A while later, the lady came back to say the manager said that was not possible. We insisted on speaking to the manager but we were told he was not in. Only to find out he was there. We then proceeded to reception to speak to him. He said we could only redeem the food voucher this week. When we said that was not possible as we were all working this week, he withdrew the offer and told us he was done talking. We told him we would be taking it further and he said he didn't care what we did. He then told us to be quiet as we were disturbing the clients who were having massages. I then said he was not concerned when he was talking. He then said he would remove us from the hotel. I told him the least he could do was apologize. He then said, "I'm sorry. I'm sorry " in a very sarcastic voice. He refused to give us his name but we found out from the waitress that his name was "Once More" I have never felt so angry and disrespected and I would never go back or recommend this place to anyone. I really hope the owner gets to read about all the negative comments and deals with the issues according.

Yolanda Gomes

1/5

1 Sep, 2023

Awful! Unprofessional and rude staff. The "spa" is situated right in the tiny entrance of the hotel. It's literally two tiny rooms that they call a spa. It is noisy and you feel as if you are in the middle of everything. When we discreetly tried to tell them that we felt uncomfortable having massages so close to the entrance that opens up onto to street, they couldn't care less. You do not feel safe at all. There are men standing around the entire time talking, with a tiny thin glass door between you. We were made to feel stupid for even mentioning that we weren't comfortable. The person at the reception desk even laughed and said 'where do you live then?'! We asked if the spa rooms at least lock and they said no. We asked if the entrance door could be locked and again we were laughed at and said its a business, people walk in and out all the time. We were told if we werent happy we could leave. At this point we decided to leave and they were not bothered at all. The restaurant is a tiny little cafe with no staff, opening up onto the busy road. Definitely not what you expect from a 5 star hotel. Very disappointed.

Nicole van der Watt

4/5

20 Dec, 2023

Matsake Motsetane

1/5

23 Jan, 2024

Marisha Reece Isaacs

1/5

19 Nov, 2023

Ana de Sousa

1/5

25 Sep, 2023

Yolanda Gomes

1/5

1 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.