Sunstays Lagoon Beach

If it were possible, I would give this hotel -5 stars. We booked the Lagoon Beach Hotel or more precisely one of the associated apartments with two rooms, as well as a common living and dining area. After it was not possible to check in earlier than 2pm (we waited 4 hours) despite several requests, a hotel employee showed us the direction to the apartments and then let us walk the approximately 7 minutes from the reception to the apartments, which were located in an attached residential complex. When we arrived at the apartment, we found that one of the two rooms had a side sea view, which was okay (nevertheless the window lock was broken so we couldn’t entirely close the window) and the second room, however, only had a window into the hallway. There were unfortunately no fans or fresh air for this room. In addition, there were no curtains - only blinds - which nevertheless led through a lot of light. At night, it was hardly bearable in the entire apartment due to the volume of the neighbors that came through the thin walls. Unfortunately, the apartments did not have a generator, so we were affected by load shedding for several hours and had no electricity. The bathrooms were disgusting: mold in the shower, a hairdryer that went off by itself after about 30 seconds for several hours, hair from somebody else in the bathtub and towels that smelled like smoke. The balcony was filthy, the stove was full of grease splashes, and the sofa was covered in stains. In addition, there was no room service to change the towels or clean the room. This is supposed to be a four star hotel? After we complained to the reception about this condition, we got another apartment, which was minimally better equipped. Nevertheless, we cannot understand the four star rating and would never want to return to this hotel again.