Swandor Hotels & Resort Topkapi Palace - All Inclusive

This hotel is stunning and very similar in looks to the iconic Topkapi Palace in Istanbul. Our travel provider gave our family a standard room and couldnt amend the booking, to our relief when we arrived BERK at RECEPTION greeted us with such a warm and kind welcome we were put at ease. He kindly upgraded our room to make our stay more enjoyable. It has made our trip so much easier having a separate room for our baby and not all crammed in one room. The FOOD here is delicious and always lots of variety. The restaurant staff are always so pleasant and willing to help and generally very friendly. The kids club is fun and lots to do but staff could be a little more engaging with the children. Some of the toys in the park at the kids club are a bit run down, but other than that nothing to say. A lovely enjoyable stay, thanks again to dear Berk who helped out our family ❤️ I must mention HOUSEKEEPING who was EXCELLENT! They were so kind and helpful, would always go the extra mile. Our room was always fresh, clean and restocked everyday.

I was excited to spend 2 weeks here with my family. First day into my vacation and it sucks. Employees are very rude here, they think that customers owe them something, and they are giving attitude. The room that I checked in was dirty, the floor was filthy, and a cockroach was spotted in the lobby. They great you with a non alcoholic champagne, which I get it, not everyone drinks but there should be some options. They don’t even have regular milk for kids, even though it’s a “ kid-friendly” resort as they claim, you also won’t be able to take any food from the dining areas for your kids who might have missed breakfast /lunch/dinner, which is very unaccommodating for me, there are different circumstances when kids just can’t come out to eat. Very mediocre place and for this money you can definitely find something better. My family and I won’t be returning. Edit to respond to the owner’s response: thank you for bringing it up to your upper management. A couple of things to clarify: 1. We have not left yet and staying at the facility for another 10 days. 2. If you read my review carefully, it doesn’t say that you have “no milk”, it says you don’t have regular milk. You offer semi skim milk, which is not a good option for toddlers. I asked the staff about it and all options they had were semi skim milk and lactose free milk, babies and toddlers should consume whole milk. 3. It is great that you train your staff, but 900 people could be difficult to manage each personally, the interaction that I had with a couple of employees was not handled properly, in my opinion.