Swiss-Garden Hotel Melaka

4.1/5(4.03K Reviews) rating

4 Star Hotel locationPin

Malacca, Malacca

1/80

About hotel

Located in the heart of Malacca City, Swiss-Garden Hotel Melaka offers affordable luxury accommodations that will make you feel right at home. Tucked away in T2-4 The Shore @ Melaka River, our 4.5-star hotel is just a short 15-minute stroll away from popular shopping destinations such as AEON Bandaraya Melaka Shopping Centre and Plaza Hang Tuah. Our convenient location ensures that you are never too far away from the city's top attractions. Our 306 exquisitely designed rooms are equipped with modern amenities such as minibars, LCD televisions, and complimentary Wi-Fi, providing you with the utmost comfort during your stay. With major landmarks like the Jonker Street Night Market and Dataran Pahlawan Melaka Megamall just a stone's throw away, our guests are in the perfect position to explore the vibrant culture of Malacca City. Looking for things to do during your stay? Take a stroll to the nearby Malay Living Museum or The Shore Oceanarium, or venture further to visit historical gems like the Kampung Hulu Mosque and Cheng Hoon Teng Temple. And when you're ready to relax, our hotel offers an array of amenities, including outdoor and indoor pools, an outdoor tennis court, and a business center for our corporate guests. Indulge in delicious meals at our restaurant, sip on a drink at the bar, or enjoy the comfort of your room with our top-notch room service. Our guests also have access to complimentary self-parking and concierge services, as well as free newspapers in the lobby. Plus, with over 10,000 square feet of event space, including a conference center, we have the facilities to cater to all your event needs. Choose to stay at Swiss-Garden Hotel Melaka and immerse yourself in the best of Malacca City. We are committed to providing exceptional service and ensuring that every guest has an unforgettable stay. Book Swiss-Garden Hotel Melaka room prices online and get ready to create lasting memories in this historic city. Our upscale hotel is located at T2-4 The Shore @ Melaka River, Jalan Persisiran Bunga Raya, Malacca75300, Malaysia. Don't wait any longer, reserve your room today and experience the luxury and convenience that awaits you.

Highlights

• 4.5-star hotel in the heart of Malacca City, near AEON Bandaraya Melaka Shopping Centre • Within walking distance of Plaza Hang Tuah and 15-minute drive from Jonker Street Night Market • 306 air-conditioned rooms with private balconies, minibars, free Wi-Fi and LCD TVs • Recreational amenities: outdoor and indoor pool, outdoor tennis court • Business amenities: business center, conference facilities, complimentary newspapers • On-site restaurant, coffee shop, and bar/lounge; buffet breakfast available daily • Distance from AEON Bandaraya Melaka Shopping Centre: 0.9 km • Airport distance: 8.9 km; Railway station distance: 3.2 km • Near popular tourist attractions: Malay Living Museum, Kampung Hulu Mosque, and The Shore Oceanarium

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

306

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Swimming Pool

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Indoor pool

Shopping mall

Children's Pool

Breakfast available

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Swimming Pool

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Indoor pool

Shopping mall

Activities

Children's Pool

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MYR 2.00 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 7:00 AM to 7:00 PM.

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MYR 2.00 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 7:00 AM to 7:00 PM.

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹3,247

₹7,063

54% OFF

+ ₹875 taxes / night

Earn 41 Reward Points

Flat ₹589.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹3,247

₹7,063

54% OFF

+ ₹875 taxes / night

Update Price

Earn 41 Reward Points

Flat ₹589.00 off included with coupon INTSTAY

Amenities

Location

Kampung Bunga Paya Pantai, Malacca, Malacca, 75300

View on Maps

Ratings & Reviews

4.1/5

4.03K Ratings

Robert

2/5

26 Jan, 2024

We are extremely disappointed in this hotel. We got a room with a toilet clearly not cleaned. There were pissing/urine marks/spots still on the seating of the toilet. See pictures. We were offered a different room and the same issue. We are now afraid that the bed sheets were also not changed. Never more this hotel. Also all the websites/apps like Booking and Trip mentioned that this hotel was renovated in 2023 but the rooms are really in bad shape. Unclear what has been renovated but sure not the rooms. Therefore I am very curious how guests have rated this hotel 4/5 stars but I am getting to understand that it is not to European standards and European experience with 4/5 stars hotels.

Izzynea Hamid

5/5

30 Jan, 2024

It was so perfect for me . Like the pools that connected with the shore residence , staff was very polite , helpful and friendly especially the guards that always at the lift lobby. Keep up the good work. The only thing that i was so disappointed was the housekeeping. We put the sign for room cleaning, yes they took the garbage out. However the floor was not clean at all. I had travel and stay at lot of hotels, they will vaccum and mop the room, even the 3 star hotel did this. Must improve on floor cleaning. Also need more attention for toilet. Shower drain not work properly , clot. Not plug for hair dryer in the toilet.

Alwin Alexander John

5/5

30 Dec, 2023

Title: "Exceptional Experience at Swiss Garden Restaurant in Malacca!" Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of dining at Swiss Garden Restaurant in Malacca, and my experience was nothing short of fantastic! 🍽 **Room Service:** The room service at Swiss Garden is impeccable. From prompt delivery to the delectable presentation of dishes, it exceeded my expectations. The menu offers a diverse range of options, catering to various tastes, and the quality of the food was outstanding. 📍 **Location:** Nestled in the heart of Malacca, Swiss Garden Restaurant boasts a prime location that adds to the overall charm of the dining experience. The ambiance is delightful, providing a perfect blend of comfort and elegance. Plus, it's conveniently accessible, making it an ideal choice for locals and tourists alike. 🌟 **Service:** The service at Swiss Garden is truly exceptional. The staff members are courteous, attentive, and go above and beyond to ensure a memorable dining experience. Whether you need recommendations from the menu or have special dietary requirements, they handle everything with a professional and friendly approach. In summary, Swiss Garden Restaurant in Malacca offers a delightful combination of exquisite room service, a prime location, and top-notch customer service. I highly recommend this establishment for anyone seeking a remarkable dining experience in the heart of Malacca.

Vivienne Lee

5/5

11 Dec, 2023

I was there with large group for an International Convention recently. The spaces in hotel were large and we didn't feel cramped. Lighting and sound systems were efficient. On the night of our Gala Dinner, the food was extremely well prepared (and warm) - amazing for such a large crowd. Special mention must be made of the well-trained staff who never lost their composure or smiles: from the reception to room service and technicians! If anything, the lifts could have been managed a bit better in order that all 500 guests could attend the events promptly. Kudos to the management of this hotel!

sameer kumar

3/5

25 Dec, 2023

An average hotel overall. The Premier King room is spacious, with a large screen TV and side sofa with a great view of the river bend. Amenities are plentiful. Breakfast selection is plentiful however hotel refused to cater to vegetarians. There was only bread, salad and 2 fruits for vegetarians. Asked the hotel whether able to make fried rice or noodles, they blatantly refused and pointed towards the bread section. For RM40 per head, vegetarians should be catered, seeing as there are not many. I'd avoid this hotel if the restaurant doesn't change.

Robert

2/5

26 Jan, 2024

Izzynea Hamid

5/5

30 Jan, 2024

Alwin Alexander John

5/5

30 Dec, 2023

Vivienne Lee

5/5

11 Dec, 2023

sameer kumar

3/5

25 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.