Swiss-Garden Hotel & Residences, Genting Highlands

4.1/5(4.03K Reviews) rating

3 Star Hotel locationPin

Genting Highlands, Selangor

Swiss-Garden Hotel & Residences, Genting Highlands exterior_detail

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About hotel

Elevate your Genting Highlands experience at our first-class and family-friendly property, Swiss-Garden Hotel & Residences. Located in the heart of the entertainment hub, our exquisite hotel offers the perfect blend of luxury and affordability. Enjoy comfortable and well-appointed rooms that cater to a variety of guests and their needs. Windmill Upon Hills, Genting Permai, Pahang69000, Malaysia is our convenient address that ensures easy accessibility for our guests. Swiss-Garden Hotel & Residences, Genting Highlands room prices are unbeatable, making it the go-to choice for budget-conscious travelers. Book Swiss-Garden Hotel & Residences, Genting Highlands Online and get ready to immerse yourself in a luxurious retreat. Each of our 561 rooms is equipped with state-of-the-art Smart televisions, high-speed Wi-Fi, and elegant bathrooms with deluxe rainfall showers. Our spacious layout and family-friendly amenities will guarantee a rejuvenating vacation. Indulge in our top-notch recreational facilities, including a refreshing outdoor pool and a soothing sauna. Stay connected with complimentary Wi-Fi access or get competitive with your loved ones at our arcade room. Our hotel's business amenities, such as meeting rooms and multilingual staff, make it the perfect venue for your event. Take advantage of complimentary newspapers, round-the-clock front desk service, and free on-site parking for added convenience. Savor a delectable dining experience at our in-house restaurant, Garden Terrace, or simply relax in the comfort of your own room with our mouth-watering room service options. Fuel up for your day with a scrumptious buffet breakfast, available daily from 7:00 AM to 10:00 AM. With its prime location and upscale accommodations, Swiss-Garden Hotel & Residences is the ideal choice for families and couples seeking a remarkable stay in Genting Highlands. Explore the endless possibilities offered by nearby attractions such as Genting Highlands Premium Outlets, Chin Swee Cave Temple, and Sky Venture Wind Tunnel. For nature lovers, Mount Nuang and the World of Phalanopsis Orchid Farm are must-visit destinations. We cater to both local and international travelers, with easy access to Subang Airport. Don't waste another moment - make your reservation at Swiss-Garden Hotel & Residences and discover the essence of Genting Highlands with us.

Highlights

• Located in Genting Highlands, near popular attractions like Happy Bee Farm & Insect World and Genting Strawberry Leisure Farm • Short distance from Genting Highlands Premium Outlets and Chin Swee Cave Temple (2.9 and 5.8 km, respectively) • Easy access to Subang airport (only 59.9 km away) • Wide range of room options, including 561 air-conditioned rooms with Smart TVs and free Wi-Fi • On-site amenities include an outdoor pool, sauna, and fitness center • Ideal for both leisure and business travelers with 3 meeting rooms available for events • Enjoy a meal at Garden Terrace or order room service (limited hours) • Complimentary newspapers, 24-hour front desk, and multilingual staff for convenience • Budget-friendly option with buffet breakfasts available for a fee (7:00 AM to 10:00 AM)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

510

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Swimming Pool

Accessible parking

Terrace

Sauna

Children's Pool

Game Room

Breakfast available

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Swimming Pool

Accessible parking

Terrace

Sauna

Activities

Children's Pool

Game Room

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a smoke detector and a security system.

Gap period enforced between guest stays - 48 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 7:00 AM to 7:00 PM.

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a smoke detector and a security system.

Gap period enforced between guest stays - 48 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 7:00 AM to 7:00 PM.

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹3,380

₹4,609

27% OFF

+ ₹476 taxes / night

Earn 38 Reward Points

Flat ₹550.88 off included with coupon INTSTAY

Select Rooms

Deluxe Twin Room

366 sq.ft (34.00 sq.mt)

Smoking policy – non-smoking available

Minibar

Desk

Shower

Free toiletries

Safe

Room Service

Blackout Curtains

Wardrobe/Closet

Housekeeping - daily

Air conditioning

Bidet

Body soap

Toilet paper

Shampoo

Slippers

Private bathroom

Hairdryer

See All

OPTION 1

Refundable

₹3,380

₹4,609

27% OFF

+ ₹476 taxes / night

Update Price

Earn 38 Reward Points

Flat ₹550.88 off included with coupon INTSTAY

Amenities

Location

Bunga Paya Pantai, Genting Highlands, Selangor, 69000

View on Maps

Ratings & Reviews

4.1/5

4.03K Ratings

Robert

2/5

26 Jan, 2024

We are extremely disappointed in this hotel. We got a room with a toilet clearly not cleaned. There were pissing/urine marks/spots still on the seating of the toilet. See pictures. We were offered a different room and the same issue. We are now afraid that the bed sheets were also not changed. Never more this hotel. Also all the websites/apps like Booking and Trip mentioned that this hotel was renovated in 2023 but the rooms are really in bad shape. Unclear what has been renovated but sure not the rooms. Therefore I am very curious how guests have rated this hotel 4/5 stars but I am getting to understand that it is not to European standards and European experience with 4/5 stars hotels.

Izzynea Hamid

5/5

30 Jan, 2024

It was so perfect for me . Like the pools that connected with the shore residence , staff was very polite , helpful and friendly especially the guards that always at the lift lobby. Keep up the good work. The only thing that i was so disappointed was the housekeeping. We put the sign for room cleaning, yes they took the garbage out. However the floor was not clean at all. I had travel and stay at lot of hotels, they will vaccum and mop the room, even the 3 star hotel did this. Must improve on floor cleaning. Also need more attention for toilet. Shower drain not work properly , clot. Not plug for hair dryer in the toilet.

Alwin Alexander John

5/5

30 Dec, 2023

Title: "Exceptional Experience at Swiss Garden Restaurant in Malacca!" Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of dining at Swiss Garden Restaurant in Malacca, and my experience was nothing short of fantastic! 🍽 **Room Service:** The room service at Swiss Garden is impeccable. From prompt delivery to the delectable presentation of dishes, it exceeded my expectations. The menu offers a diverse range of options, catering to various tastes, and the quality of the food was outstanding. 📍 **Location:** Nestled in the heart of Malacca, Swiss Garden Restaurant boasts a prime location that adds to the overall charm of the dining experience. The ambiance is delightful, providing a perfect blend of comfort and elegance. Plus, it's conveniently accessible, making it an ideal choice for locals and tourists alike. 🌟 **Service:** The service at Swiss Garden is truly exceptional. The staff members are courteous, attentive, and go above and beyond to ensure a memorable dining experience. Whether you need recommendations from the menu or have special dietary requirements, they handle everything with a professional and friendly approach. In summary, Swiss Garden Restaurant in Malacca offers a delightful combination of exquisite room service, a prime location, and top-notch customer service. I highly recommend this establishment for anyone seeking a remarkable dining experience in the heart of Malacca.

Vivienne Lee

5/5

11 Dec, 2023

I was there with large group for an International Convention recently. The spaces in hotel were large and we didn't feel cramped. Lighting and sound systems were efficient. On the night of our Gala Dinner, the food was extremely well prepared (and warm) - amazing for such a large crowd. Special mention must be made of the well-trained staff who never lost their composure or smiles: from the reception to room service and technicians! If anything, the lifts could have been managed a bit better in order that all 500 guests could attend the events promptly. Kudos to the management of this hotel!

sameer kumar

3/5

25 Dec, 2023

An average hotel overall. The Premier King room is spacious, with a large screen TV and side sofa with a great view of the river bend. Amenities are plentiful. Breakfast selection is plentiful however hotel refused to cater to vegetarians. There was only bread, salad and 2 fruits for vegetarians. Asked the hotel whether able to make fried rice or noodles, they blatantly refused and pointed towards the bread section. For RM40 per head, vegetarians should be catered, seeing as there are not many. I'd avoid this hotel if the restaurant doesn't change.

Robert

2/5

26 Jan, 2024

Izzynea Hamid

5/5

30 Jan, 2024

Alwin Alexander John

5/5

30 Dec, 2023

Vivienne Lee

5/5

11 Dec, 2023

sameer kumar

3/5

25 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.