Swissotel Sydney

4.3/5(2.39K Reviews) rating

5 Star Hotel locationPin

Sydney, New South Wales

226

1/226

About hotel

Imagine yourself in the midst of the vibrant city of Sydney, surrounded by its bustling energy and endless possibilities. No need to imagine, because Swissotel Sydney puts you right in the center of it all. Situated on Market Street in the heart of the city's bustling downtown, our luxurious hotel offers the perfect blend of convenience and indulgence. And with its prime location just a stone's throw away from the State Theatre and Queen Victoria Building, you'll have unparalleled access to Sydney's top attractions and landmarks. Our 369 stylish guestrooms provide a lavish sanctuary for you to unwind and recharge. Equipped with modern amenities like minibars and LCD televisions, each room offers the perfect blend of comfort and sophistication. And let's not forget our prime location, which gives you easy access to popular destinations like the Westfield Shopping Centre, Sydney Tower, and Hyde Park. Want to immerse yourself in the local culture? Take a leisurely walk to the nearby Strand Arcade, Castlereagh Street, or The Galeries - all just minutes away from our doorstep. Whether you're in town for business or leisure, Swissotel Sydney has you covered. Our 10,958 square feet of versatile event space, complete with a business center and conference facilities, make us the ideal choice for any occasion. Plus, with our convenient location just 17.8 kilometers from Sydney Airport, getting to and from our hotel is a breeze. Ready to indulge in delectable local cuisine? Look no further than Ten Stories, our on-site restaurant with a bar/lounge and 24-hour room service. So why wait? Book now and treat yourself to an unforgettable 5-star experience at Swissotel Sydney, where luxury meets the heart of the city. Don't forget to take note of our address - 68 Market Street, New South Wales2000, Australia - for easy access to our hotel upon your arrival.

Highlights

• Centrally located 5-star hotel with easy access to Sydney's top attractions • Walking distance from State Theatre, Queen Victoria Building, and Westfield Shopping Centre • Luxurious and comfortable guestrooms with complimentary Wi-Fi • Close proximity to Sydney Tower, Strand Arcade, and Pitt Street Mall • range of room options including executive suites, king rooms, and family rooms • 24-hour fitness center and outdoor pool for guests' convenience • Business amenities available such as a business center and conference space • On-site restaurant and bar serving delicious local cuisine • Short distance from Sydney Airport (17.8 km) and Sydney Railway Station (0.3km) • Ideal for both leisure and business travelers looking for a convenient and comfortable stay in Sydney.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

369

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Swimming Pool

Bell staff/porter

Valet parking

Concierge desk

Shopping mall

Breakfast available

Coffee/tea

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Swimming Pool

Bell staff/porter

Valet parking

Concierge desk

Shopping mall

Food & Beverages

Breakfast available

Coffee/tea

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Onsite credit card payments are subject to a surcharge of 1.5% for Visa and Mastercard or 3% for American Express, JCB, or Diners Club cards.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Guests must provide health documentation.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 6:00 AM to 10:00 PM.

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

Contactless check-out is available.

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Onsite credit card payments are subject to a surcharge of 1.5% for Visa and Mastercard or 3% for American Express, JCB, or Diners Club cards.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Guests must provide health documentation.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 6:00 AM to 10:00 PM.

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

Contactless check-out is available.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹23,128

₹27,648

16% OFF

+ ₹2,382 taxes / night

Earn 255 Reward Points

Select Rooms

OPTION 1

Refundable

₹23,128

₹27,648

16% OFF

+ ₹2,382 taxes / night

Update Price

Earn 255 Reward Points

Amenities

Location

Market St, Sydney, New South Wales, 2000

View on Maps

Ratings & Reviews

4.3/5

2.39K Ratings

Nigel

5/5

3 Jan, 2024

We were well looked after by the staff. The rooms were clean and nice. A little dated, but not bad at all. Think 2010s style luxury. The atmosphere was nice and quiet compared to the busy city below. Our room was turned over twice a day and always neat, with water and chocolates left behind. Housekeepers were great.

Christopher Strom

5/5

22 Jan, 2024

Had switched over to Swissotel due to a negative experience at QT directly across the road and so glad I did! Treated with first class service all along the way. Should you be so lucky to experience the executive levels it's definitely worth the expense. Not to mention the bar and complimentary breakfast. Honestly could not have asked for me! Not to mention a well stocked bar for a cheeky cocktail prior to dinner simply awesome. My only tiny gripe is the lifts get absolutely smashed at checkout time so many people had to catch the lift going up just to get down. Otherwise an excellent visit, lovely pool, smiling staff.

Joanne Lemanah

5/5

3 Jan, 2024

This is probably one of the best hotels I've seen. The room was clean and tidy. There was a bath tub. The view is the Sydney eye tower. And the location is near a bunch of places. There is a pool, spa, and gym. The pool is cold but you'll get used to it. Overall, amazing hotel! I definitely recommend this.

Michelle Weeks

3/5

2 Jan, 2024

Only able to comment on the Ten Stories Christmas Dinner …. Great service but no real excitement you would expect attending Christmas dinner. Lacking any real atmosphere and we have experienced a few seafood towers that were of a higher quality, variety and quantity. The prawns and crab were tasty but overcooked. We had to ask for a finger bowl after peeling the prawns etc and expected a bit more variety in the salad that was really just decoration. Dessert was not included in the price so we ordered it as an extra and we’re only offered a choice of 2 desserts that were on their Christmas menu. Again pretty disappointed.

Kelly Townsend

5/5

23 Dec, 2023

I wanted to take my 90 year old mother into Sydney to feel the Christmas spirit. It was a perfect location, as Mum is in a wheelchair, the Hotel is on the doorstep of everything Xmas. Pitt St Mall, Myer, David Jones, QVB, this Hotel is perfect. The staff were amazing, incredibly welcoming and obliging. The room had a big bathroom and plenty of room for Mums wheelchair and walking frame. Massive thank you to all the staff, everybody went above and beyond to make our stay special. We have created memories that we will have forever. Thank you Thank you Thank you.

Nigel

5/5

3 Jan, 2024

Christopher Strom

5/5

22 Jan, 2024

Joanne Lemanah

5/5

3 Jan, 2024

Michelle Weeks

3/5

2 Jan, 2024

Kelly Townsend

5/5

23 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.