Tensui Saryo

3.8/5(460 Reviews) rating

3 Star Hotel locationPin

Hakone, Kanagawa (prefecture)

155

1/155

About hotel

Escape to the idyllic Tensui Saryo in the scenic town of Hakone (Gora). Our spa resort offers the perfect location, just a short 15-minute drive from popular attractions such as Hakone Kowakien Yunessun and the breathtaking Lake Ashi. Immerse yourself in the serenity of our tranquil oasis, surrounded by picturesque views of the verdant landscape. Each of our 34 guest rooms is thoughtfully designed and uniquely furnished to provide a cozy and comfortable retreat. Indulge in modern amenities such as a flat-screen TV, plush bedding, and a refreshing bathroom with complimentary toiletries and a hairdryer. The diversity of our room decor adds an exclusive touch to each room, ensuring a unique and inviting experience for all our guests. For added convenience, enjoy having a refrigerator and coffee/tea maker in your room, giving you a touch of home away from home. Our dedicated housekeeping team takes great pride in maintaining the impeccable condition of your room throughout your stay. Discover the nearby attractions, including Hakone Gora Park, Hakone Museum of Art, and Miyagino Hayakawa Breakwater Cherry Blossoms, just a short stroll from our hotel. For the art and history enthusiasts, don't miss the Hakone Open Air Museum and Okada Museum of Art. Immerse yourself in the rich culture of Hakone by taking a dip in the natural hot springs at Hakone Kowakien Yunessun. Unwind and rejuvenate at our on-site spa, offering a variety of massages, body treatments, and facials to relax your mind, body, and soul. Stay connected with complimentary Wi-Fi, and grab a refreshing beverage from our convenient vending machine. Our friendly and multilingual staff is available 24/7 to assist with any of your needs, ensuring a seamless and comfortable stay. For your convenience, we also offer luggage storage and safe deposit boxes, along with free self-parking on site. Start your day with a delicious traditional Japanese-style breakfast at our cozy coffee shop, or relax with a refreshing drink at our bar/lounge in the evening. Take advantage of our affordable Tensui Saryo room prices and book your stay online now to secure the perfect room for your next vacation. Our address is 1320-276 Gora, Kanagawa250-0408, Japan.

Highlights

• Located in the picturesque Gora area of Hakone • Within a 15-minute drive of major tourist attractions such as Hakone Kowakien Yunessun and Lake Ashi • Only 1.2 km from the popular Hakone Open Air Museum • Breathtaking views of Miyagino Hayakawa Breakwater Cherry Blossoms • Luxurious spa hotel featuring 34 uniquely decorated guestrooms • Amenities include massages, body treatments, and complimentary Wi-Fi • Business-friendly with multilingual staff and luggage storage • Easy access to transportation with free self-parking and distances displayed in kilometers • A variety of dining options including a coffee shop and bar/lounge • Japanese breakfast available daily for a fee from 7 AM to 9 AM

Quick Facts

Check-In

3:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Vending machines

On-Site parking

Breakfast available

Coffee/tea

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Vending machines

On-Site parking

Food & Beverages

Breakfast available

Coffee/tea

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Unicode Support true.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Children not allowed.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Additional fee: JPY 150 per person, per night.

We have included all charges provided to us by the property. . The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Cashless payment methods are available for all transactions.

Guests with tattoos are not able to use the onsite public bathing facilities.

The front desk is open daily from 8 AM - 7 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Meals are available by reservation only and cannot be requested after check-in. Guests with dietary restrictions or food allergies should contact this property 3 days in advance. Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Unicode Support true.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Children not allowed.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Additional fee: JPY 150 per person, per night.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Cashless payment methods are available for all transactions.

Guests with tattoos are not able to use the onsite public bathing facilities.

Pet Policy

Pets not allowed.

₹14,688

₹20,226

27% OFF

+ ₹1,589 taxes / night

Earn 162 Reward Points

Flat ₹2,325.25 off included with coupon INTSTAY

Select Rooms

[Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

431 sq.ft (40.04 sq.mt)

Smoking policy – non-smoking available

Electric kettle

Air conditioning

Refrigerator

Shower

Free toiletries

Safe

Heating

Blackout Curtains

Toilet

Housekeeping - daily

Coffee machine

Bidet

Slippers

Hairdryer

See All

OPTION 1

Refundable

₹14,688

₹20,226

27% OFF

+ ₹1,589 taxes / night

Update Price

Earn 162 Reward Points

Flat ₹2,325.25 off included with coupon INTSTAY

Amenities

Location

G_ra, Hakone, Kanagawa (prefecture), 250-0408

View on Maps

Ratings & Reviews

3.8/5

460 Ratings

Tyler Armstrong

4/5

7 Jan, 2024

We had a great stay at Tensui Saryo during Hakone visit. It is very conveniently located near the train station from Hakone-Yumoto and the cable car that leads up to the Owakudani sulfur vents. Our room was beautiful and the mountain view was as well. The futons in our room were warm and soft, though being unaccustomed to them I did wake up a bit stiff. We had an outdoor hot spring-fed bath on the patio which was very luxurious - and did wonders on my back in the morning. The sulfur is filtered out so the water doesn't smell at all. The included breakfast was very good and the staff graciously accommodated my request for vegetarian offerings. It is an authentic Japanese style breakfast with many small dishes. Given the price I do wish that dinner were also included. There are several restaurants in the area but many were either closing when we got there or didn't open until later. The staff were all very kind and helpful. Do note that though the reservation includes one free drink at the bar per person it only applies to items on the menu. It wasn't entirely clear so when we ordered two cocktails we ended up being charged extra. They do offer free snacks and drinks when you arrive, which is a nice way to wind down while waiting for your room to be ready. Overall a very relaxing and pleasant stay.

Enyo

5/5

30 Oct, 2023

My husband and I had the best time in Tensui Saryo. The staff was wonderful. Very friendly and helpful. The dinner (make sure you book it!) was delicious. Everything was great. Since it was our honeymoon we afforded a room with a private onsen on the balcony. I miss that onsen, i wish I had one at home ;) the Hotel is very close to the Gora station so also a great starting point for sightseeing (cable car and gondola). Thank you for a great time!

Kevin Lui

4/5

1 Jan, 2024

I don't understand the people giving Tensui Saryo low grades. No expresso? Go to the cafe across the street. This is a ryokan, not a Starbucks. The menu is fixed and if you can't eat something, let them know in advance so they can prepare and accommodate. This is part of the Japanese culture. Complaining about having to cross an underpass to get to the ryokan? Blame the city's civil engineers. Complaining about the staff not understanding English? You're in Japan. How about learning a bit of Japanese and use Google Translate? Tensui Saryo is a great ryokan in Gora. It's right by the Hakone Railway and the Cable Car. There are two buildings, the original and annex. The original (I think) are where the traditional Japanese rooms are, and the annex are the Western rooms. If you stay in the annex like I was, you'll have to walk a bit to get to the main building, where all the amenities are. The young lady who checked us in was super sweet. She spoke some English and let us leave our bags since we arrived early. When we got back later on, all our bags were in our rooms. My friends stayed in the traditional Japanese room, while I stayed in the annex. The traditional room is a bit outdated, but the annex room is very nice. The view is stunning and it has all the amenities you'll need. The onsen in the room only fits one adult but the water is super hot. However, if you soak in the water when it's cold outside, the water is very comfortable. There were complimentary beers/water and a coffee dripper with 3 choices of coffee in my room. Those were nice little amenities. My only complaint is with the sink, it is right by a bed so it was a bit awkward trying to use the sink while your spouse is sleeping. You'll also get a free drink at the bar when you check in. You can soak your feet while enjoying a beer or a glass of wine. Like other reviewers said, the bar closes around 9 so you can't grab a drink after dinner. I guess that's why there are complimentary beers in your room. Don't forget to book a time slot for a private onsen. It comes with your booking. I booked mine for early morning and was able to catch the sunrise while soaking in an onsen. What an experience. The dinner and breakfast were included in my reservation, so I'm not sure why some reviewers said they didn't get dinner. Our waitress was very sweet and spoke English very well. There is an English menu and our waitress explained the food to us as well. It's very seafood focused, so if you can't eat seafood, let them know at least 3 days in advance. Overall, my stay at Tensui Saryo was very positive. The location is perfect in Gora and the staff was very attentive. I would definitely stay here again if I'm visiting Hakone again.

Abby Caine

5/5

13 Oct, 2023

We had an amazing stay at Tensui Saryo for our honeymoon! As soon as we arrived, the staff were very attentive, friendly and welcoming. Our Japanese style room was very spacious with a lovely hot water bath on the balcony which could fit both my husband and I in. The view from the balcony was great. The Kaiseki style dinner and breakfast were very good and a great way to experience Japanese cuisine. We changed the meals for one of us to vegetarian which was no problem as long as you tell them 3 days in advance - they also did not charge us any extra for changing one to vegetarian which was good as we have been charged for this at another hotel in Japan. It was great to wear Japanese Yukatas around the hotel, these are provided by the hotel. The bar with a foot spa is also great, one drink is provided for free, would be good if the bar was open a little later though so the late dinner guests could use it if missed out earlier in the day. The location is absolutely excellent and only a few minutes walk to Gora Station! Overall, we had a great stay and would definitely stay again!

Tomas Detmer Jensen

3/5

21 Oct, 2023

They seemed to have overbooked the restaurant so we were moved to a very low standard alternative close by the second night. Told it was an upgrade with great views and that we were lucky they had received a cancellation. We did not sit by a window, the restaurant was almost empty except for one other table and it was completely dark outside. Given the amount we had paid for the menu, this was totally out of line and they did not care at all when we raised the issue. Will not recommend to stay there.

Tyler Armstrong

4/5

7 Jan, 2024

Enyo

5/5

30 Oct, 2023

Kevin Lui

4/5

1 Jan, 2024

Abby Caine

5/5

13 Oct, 2023

Tomas Detmer Jensen

3/5

21 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.