The Bayleaf Intramuros Hotel

If you are a Manila tourist by all means stay at this hotel. It is the only hotel within the walls of Intramuros which is the main place you are going to visit. Intramuros is just north of Rizal Park which is the second place you will visit. It is a good hotel with all the amenities on site or nearby.

Stayed here for 2 nights for a wedding of a friend. Check in - security personnel were very polite in assisting us from drop off to the parking space even reserve the parking slot when we advise that we are staying for 2 nights and we are worried if we can still have a slot if we go out to go to the church and come back for the reception since the frontdesk advise that it is a first come first serve basis in the parking. Location - the hotel is near the gate of intramuros and it is easy to take a tour go to other places which is very accessible even if you take a public transport Staff - upon check in we ask for an assistance to carry our luggage but the staff who assist us just bump our bags in the wall in the cabinet and we end up helping him out instead. It is hard to call the housekeeping for assistance. We even called 2-3 follow ups to the frontdesk before someone send our request. You should have a very long patience and waiting time before you get served. The staff will not attend you immediately especially when you are a local tourist. You can feel the isolation of foreigner and local from the staff in the frontdesk to the staff in the penthouse. They are also letting the intern assist the guest without proper supervision and giving an incorrect information to the guests and the managers were not even apologetic with their mistakes. Lastly the frontdesk even ask the guard for other checkout and parking policy which is not appropriate. A frontdesk staff should know better than other staffs because they are one welcoming and the first and last touch of the guests. Food - Complimentary breakfast buffet is not ok. The egg is not fresh, full of fried and process food, less selections, nuggets, chicken longganisa and everyday arroz caldo serving which is very bland. Coffee is a bit acidic, hot choco taste like ovaltine with milk and not a real tsokolate as expected. Fruits were dry and sweet ham is a bit chewy taste like it was thawed from the freezer for couple of days. Room - 1st night the beddings were a bit itchy, the towels were a bit grayish, we ask for a slippers but the frontdesk advise that it is not included in the accomodation and you need to pay for extra 35 pesos each person to have one. First time to hear that in a hotel accomodation. No laundry bag and they only give us a trash bag since their supplies for the laundry bag is not available. The light is quite din in the nights time no center white light for the night. We requested for a city view but we end up a view beside the LPU roofdeck. We also need to request for our toiletries. On the 2nd day they did not refill the hand towels. Overall our stay is not worth it for money even for the experience and surely we will never come back. This is one of the overated hotels posted online