The Benson Hotel

4/5(221 Reviews) rating

4 Star Hotel locationPin

Cairns, Queensland

1/61

About hotel

Experience the best of Cairns with an unforgettable stay at The Benson Hotel. This chic Art Deco hotel boasts a prime location in the bustling heart of the city, just steps away from the breathtaking Great Barrier Reef and the informative Reef Teach. Conveniently situated at 44-56 Grafton Street, Queensland4870, Australia, our hotel offers 56 immaculate air-conditioned rooms with plush pillowtop beds, complimentary wired and wireless internet, and flat-screen TVs with digital programming. But the best part? The Benson Hotel offers affordable accommodations suitable for all types of travelers. Our modern bathrooms are equipped with luxurious shower/bathtub combinations, complimentary toiletries, and hair dryers for your comfort. And with the Cairns Museum, Cairns Regional Gallery, and Cairns Esplanade just a short walk away, there is no shortage of amazing attractions to explore. For a peaceful retreat, our hotel offers a refreshing outdoor pool and a soothing sauna. Choose from a variety of recreational activities such as bicycle tours or utilize our fully-equipped business center and conference space for all your business needs. Enjoy convenience with our concierge assistance, dry cleaning and laundry services, and complimentary newspapers in the lobby. Get your day started right with a delicious cooked-to-order breakfast at our on-site Benson Bar & Restaurant. For a quick bite, stop by our snack bar/deli, and later, unwind with a refreshing cocktail at the lively bar/lounge. The Benson Hotel also offers self-parking for a small fee and is just 6.7km from Cairns International Airport. For an unforgettable and affordable experience in Cairns, book your stay at The Benson Hotel room prices today. You will be amazed at the central location, array of amenities, and comfortable accommodations. Don't miss out on the opportunity to explore the wonders of Cairns with ease. Book The Benson Hotel Online now.

Highlights

• Prime location in the heart of Cairns' central business district • Steps away from Great Barrier Reef and Reef Teach • Within walking distance to Cairns Esplanade and Cairns Central Shopping Centre • 56 air-conditioned rooms with comfortable pillowtop beds and modern amenities • Complimentary wired and wireless internet access in all rooms • Easy access to popular tourist attractions including museums, galleries, and the Cairns Night Markets • Close to both the airport (6.7 km) and railway station (0.6 km) • Outdoor pool, sauna, and bicycle tour information for leisure activities • Business-friendly amenities, including a business center and conference facilities • On-site restaurant and bar for convenient dining options • Self-parking available for a fee • Suitable for all types of travelers: casual and business alike

Quick Facts

Check-In

2:00 PM

Check-Out

10:00 AM

Rooms

101

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Snack bar

Bell staff/porter

Accessible parking

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Sauna

Hiking

Breakfast available

Coffee/tea

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Snack bar

Bell staff/porter

Accessible parking

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Sauna

Activities

Hiking

Food & Beverages

Breakfast available

Coffee/tea

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a debit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice).

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Parking height restrictions apply.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Breakage deposit: AUD 100 per stay.

We have included all charges provided to us by the property..

Pool access available from 7:00 AM to 9:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a debit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a debit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice).

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Parking height restrictions apply.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Breakage deposit: AUD 100 per stay.

We have included all charges provided to us by the property..

Pool access available from 7:00 AM to 9:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹10,631

₹14,592

27% OFF

+ ₹1,187 taxes / night

Earn 118 Reward Points

Flat ₹1,688.25 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹10,631

₹14,592

27% OFF

+ ₹1,187 taxes / night

Update Price

Earn 118 Reward Points

Flat ₹1,688.25 off included with coupon INTSTAY

Amenities

Location

Grafton St, Cairns, Queensland, 4870

View on Maps

Ratings & Reviews

4/5

221 Ratings

Suzie McCracken

4/5

10 Dec, 2023

Comfiest hotel beds ever!! I didn't want to get out of bed. Every team member who assisted was excellent. Beautifully appointed bathrooms. Very luxurious. Rooms were warm though. I would have loved them cooler. I didn't sleep well due to the temperature.

Harry Marks

1/5

15 Dec, 2023

I have stayed at the Benson on many occasions and have been left disappointed every time. The rooms are noisy and poorly furnished considering they have just been renovated. There is much nicer hotels in the area that are definitely better value for money. The reception staff don’t seem to know how to use the booking system correctly as there is always problems at check in, I have been notified when I arrived at the hotel that the room has been down graded as the original room I had paid for and confirmed is no longer available. My credit card has been overcharged on multiple occasions.

leenita gharwade

1/5

27 Jan, 2024

Avoid this hotel at all costs due to its appalling customer service and poorly maintained rooms. The front office staff were extremely rude, and our room had multiple issues including malfunctioning air conditioning, WiFi, and TV. Stay: 5 night 6 days stay for 4 pax with breakfast included After encountering issues with the air conditioning, we were forced to move rooms late at night. It took hours to find a suitable room, and most others also had problems. The next morning, despite requesting room service, our room was still neglected. Upon raising my concern with the housekeeping manager, I was told that this isn’t a “5-star hotel”. I do not expect a “5-star hotel” level service either. However, I do expect a decent and stress free stay for my family, which also includes 2 senior citizens. The front office staff are rude and unhelpful, and the lack of communication between staff members only added to the frustration. Avoid this place if you value good service and a comfortable stay.

Debra Wigmore

2/5

3 Jan, 2024

Great location.. rooms,bar and pool area great! Staff lovely but no idea and inconsistent messages all day. NYE.. kitchen not open until 6pm .. no availability for lunch while waiting for check in No bar open for pool side drinks or nibbles.. bar did not open until 4.30pm. Pool toliet ladies door could not close properly. Dinner was dissapointing.. fried fish left me feeling ill and had to leave celebrations early. Pool area not cleaned from night before when we went down for a swim before checking out. Over all ..very disappointed.

Michaela Seferian-Jenkins

1/5

10 Dec, 2023

Incredibly rude valet. Unfortunately, had a very negative initial experience checking into this hotel. My mother accidentally got too close to a sign outside near valet and the valet attendant was incredibly rude while coming to our aid. He repeated 5 times that we ‘almost clipped the sign’ after my mother apologized multiple times and thanked him. The inhospitable behavior didn’t end there, once we exited our vehicle and went to the valet I stepped aside to allow my mother to give valet her information. I was holding multiple shopping bags from a local hat store and nordstrom along with my luggage and was asked if I was ‘uber eats’ or ‘food delivery’. I responded I was not and then was questioned on whether I was a guest or not. I let the valet know I was and I was waiting on my mother 10 feet ahead of me. I am a young black women and it disturbs me that I would automatically be marked as a delivery person instead of a guest at the hotel, with luggage and shopping bags in my possession. Incredibly biased behavior and assumptions. It was also my birthday. This hotel is beautiful and the front desk was incredibly friendly and helpful, but the valet’s behavior as the face of this hotel ruined my experience.

Suzie McCracken

4/5

10 Dec, 2023

Harry Marks

1/5

15 Dec, 2023

leenita gharwade

1/5

27 Jan, 2024

Debra Wigmore

2/5

3 Jan, 2024

Michaela Seferian-Jenkins

1/5

10 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.