The Chicago Hotel Collection River North

2.7/5(255 Reviews) rating

3 Star Hotel locationPin

Chicago, Illinois

The Chicago Hotel Collection River North exterior_detail

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About hotel

Welcome to The Chicago Hotel Collection River North, located at 312 W. Chestnut St., Illinois60610, United States. Book The Chicago Hotel Collection River North Online to experience affordable accommodations suitable for everyone. Our prime location is perfect for exploring the bustling city of Chicago, from the famous Chicago Riverwalk to the iconic Michigan Avenue. Our 52 beautifully designed guestrooms feature all the necessary amenities for a comfortable stay. Stay connected with complimentary wireless internet and catch up on your favorite shows on our Smart televisions. The thoughtfully designed bathrooms feature luxurious showers and hairdryers for added convenience. Each room also includes a safe, desk, and phone with free local calls. Explore popular tourist spots such as State Street or the Holy Name Cathedral, just minutes away from our hotel. For business travelers, we are conveniently located near Northwestern Memorial Hospital and Oak Street Beach. And with nearby airports like Chicago O'Hare Intl. and Chicago Midway, we offer easy accessibility for travelers from all over. Our goal at The Chicago Hotel Collection River North is to make you feel at home. Enjoy complimentary Wi-Fi and unwind in our cozy lobby with a fireplace. Keep productive with our business center, luggage storage, and laundry facilities. Planning a meeting or event? We have conference space and a meeting room available. Limited onsite parking is also available for your convenience. Experience true Chicago flavor with our room service during limited hours. Our hotel offers affordability, convenience, and comfort for all types of travelers. Book The Chicago Hotel Collection River North Online for an unforgettable stay in the Windy City. Welcome to your home away from home.

Highlights

• Located in Downtown Chicago, The Chicago Hotel Collection River North is just a 10-minute drive from popular attractions • Within 3.1 km from Navy Pier and 6.8 km from Wrigley Field • Includes 52 guestrooms with Smart TVs, free Wi-Fi, and comfortable amenities • Nearby popular tourist attractions like Michigan Avenue and Water Tower Place • Distances to major airports: ORD (28.5 km), MDW (21.1 km), PWK (35.2 km), DPA (66.7 km), RFD (137.4 km) • Convenient amenities such as free Wi-Fi, arcade/game room, and lobby fireplace • Business amenities include a business center, luggage storage, and laundry facilities • 100 square feet of event space and room service available for business travelers • A mix of luxury, boutique, and budget options to cater to different travel needs • Suitable for both leisure and business travelers looking for a comfortable stay in Downtown Chicago.

Quick Facts

Check-In

4:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Accessible parking

On-Site parking

Concierge desk

Game Room

Banquet Facilities

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Accessible parking

On-Site parking

Concierge desk

Activities

Game Room

Services

Gym

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 125.00 per accommodation, per stay.

Service fee: 16 percent.

Resort fee: USD 49.95 per accommodation, per night. The resort fee includes: Additional inclusions.

Laundry facilities.

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

The front desk is open daily from 10:00 AM - 1:00 AM. This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. Guests are required to download the property's Open.

Key mobile app before check-in. For more details, please contact the property using the information on the booking confirmation.

Pet Policy

Pet max weight (per pet) in kg is 29.

Pets allowed.

Service animals are exempt from fees/restrictions.

Pets cannot be left unattended.

Only dogs are allowed.

Service animals are allowed.

Pet max weight (per pet) in lb is 65.

Maximum number of pets per room 2.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 125.00 per accommodation, per stay.

Service fee: 16 percent.

Resort fee: USD 49.95 per accommodation, per night. The resort fee includes: Additional inclusions.

Laundry facilities.

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Key mobile app before check-in. For more details, please contact the property using the information on the booking confirmation.

Pet Policy

Pet max weight (per pet) in kg is 29.

Pets allowed.

Service animals are exempt from fees/restrictions.

Pets cannot be left unattended.

Only dogs are allowed.

Service animals are allowed.

Pet max weight (per pet) in lb is 65.

Maximum number of pets per room 2.

₹3,098

₹6,506

52% OFF

+ ₹696 taxes / night

Earn 37 Reward Points

Flat ₹541.88 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹3,098

₹6,506

52% OFF

+ ₹696 taxes / night

Update Price

Earn 37 Reward Points

Flat ₹541.88 off included with coupon INTSTAY

Amenities

Location

W Chestnut St, Chicago, Illinois, 60610

View on Maps

Ratings & Reviews

2.7/5

255 Ratings

Lo Bo

1/5

23 Jan, 2024

BEWARE! Decent location, but it used to be a Hostel for $25 a night, it is now disguised as a mid priced hotel with hidden member fees that bring the cost of 1 night to $150 plus $100 for incidentals. I would not pay $250 to stay at this poorly renovated Hostel when I could walk 1 block to a dozen better hotel options that will cost half as much money.

Sindy Perez

5/5

12 Sep, 2023

Stayed here with a couple friends in a 4 bed room! This hotel is like a hostile, bunk beds and lockers in the room! Works really well if you’re traveling with multiple friends or family. The beds were still very spacious, enough to share with someone and furniture was not squeaky or loud! Bathrooms were a good size and shower was great, large and beautiful. The lockers actually came in handy. The room was sorta small, basically couldn’t have two people next to each other horizontal but if we were all vertical, we fit 😂 table was a little small for the amount of people, ended up making the bench for table space. Only weird thing was our window was facing right outside a sidewalk so people could walk by and look inside if they wanted, it was a pretty high window so it wasn’t horrible but still, I could look directly outside to people. Staff was amazing, room service came a little too early but whatever, not rude. Front desk was great and friendly! They have a huge downstairs with a hang out, bathroom, kitchen, washer/dryer. Very convenient if you’re coming with a large group, was personally in town for a festival so laundry was great option.

Andy Holmaas

1/5

19 Nov, 2023

This place was rough. Check-in took over 14 minutes while the staff spoke to each other about unrelated things and I was the only person there trying to check in. The place is directly next to the train with limited sound protection. They charge a $49.99 amenity fee which gave you 6 cans of soda or bottled water which was room temperature. The hallways were loud and they didn’t seem to enforce any curfew. The hotel offered a single bar of soap for toiletries, no shampoo/conditioner/lotion. There are not refrigerators in the rooms. While asking for neighborhood advice I was met with a literal blank stare.

Damian Selig

1/5

10 Jan, 2024

I booked a room for mid August but had plans fall through. I called two days before to cancel but couldn’t get ahold of any English speakers for several attempts. Eventually I did find an employee that could help me. Cancelled the room and life moves on for five months when they charged my card $250. I disputed the charge and my credit card company fixed it. I had my card replaced but I still see random failed attempts to bill my old card number. One for $8.95 one for $14.79 etc. this is a shady business and I would never recommend this place to anyone.

Autumn Schuman

2/5

15 Aug, 2023

So, the site said it was $78/night. That seemed like a lovely price, even with their $40 amenity fee (the amenity is a limited number of water bottles and soda, which you can find in the basement). There was a resort fee and a lot of local tax that made our actual rate closer to $200/night (a bit upsetting since we could have stayed somewhere nicer/more reliable for that price). They said there was a $100 hold for incidentals, and then placed a $150 hold on my card, so I was prepared not to get that back and happily surprised when the hold quickly dropped off my account after checkout. The rooms are tight, but clean enough. Our shower leaked to the point that there was a rolled up towel at the base of the door when we checked in. The train passed about ten feet from the window in our room, but the noise wasn't deafening or anything. I would say it's tolerable if you are a pretty good sleeper. Wifi seemed functional. Parking is $50 and can't be reserved in advance.

Lo Bo

1/5

23 Jan, 2024

Sindy Perez

5/5

12 Sep, 2023

Andy Holmaas

1/5

19 Nov, 2023

Damian Selig

1/5

10 Jan, 2024

Autumn Schuman

2/5

15 Aug, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.