The Donatello

4.4/5(1.32K Reviews) rating

3 Star Hotel locationPin

San Francisco, California

1/43

About hotel

Conveniently located in the bustling city of California, The Donatello offers an exceptional and affordable accommodation suitable for both corporate and leisure travelers. Boasting a modern and elegant interior, this hotel is a welcoming refuge for those seeking comfort and convenience during their stay. Perfectly situated within a 5-minute stroll, guests can easily access top attractions such as Oracle Park and Pier 39. Not to mention, the popular Moscone Convention Center is just a mile away. The surrounding area offers a plethora of options for dining, shopping, and entertainment, ensuring that guests will never have a dull moment during their visit. The Donatello boasts 94 beautifully designed rooms, each exuding a homely and inviting ambiance. Equipped with fully stocked kitchenettes and luxurious bedding, guests can unwind and relax after a day of exploring the city. Stay connected with complimentary Wi-Fi and enjoy your favorite shows on the 32-inch LCD TV with premium cable programming. Venture out and discover the amazing sights that San Francisco has to offer, from the exclusive Union Square to the majestic Grace Cathedral and fascinating Cable Car Museum. With easy access to the Financial District and other major business hubs, this hotel is a top choice for corporate travelers. Plus, the hotel's prime location also allows for convenient travel to and from multiple airports, including San Francisco International and Oakland International. Indulge in some well-deserved pampering at the on-site spa, offering a variety of revitalizing massage treatments. Guests can also take advantage of the sauna and fully equipped fitness center for a complete wellness experience. For business needs, the hotel provides limo/town car services, a computer station, and express check-out for a seamless departure process. Satisfy your cravings at Zingari, the hotel's restaurant, serving delicious lunch and dinner options. For a cozy night in, guests can also order room service during limited hours. Unwind and relax at the bar/lounge with a refreshing drink, the perfect way to end a busy day of exploring. For a luxurious and unforgettable stay in San Francisco, look no further than The Donatello. Book The Donatello Online and experience the affordable luxury at 501 Post St, California 94102, United States.

Highlights

• Centrally located in San Francisco, just a 5-minute drive from Oracle Park and Pier 39 • Spa hotel with 94 air-conditioned rooms and kitchenettes • Complimentary Wi-Fi and in-room entertainment • Close to popular attractions such as Union Square, Grace Cathedral, and the Cable Car Museum • Within walking distance of Moscone Convention Center (1 km) • Less than 0.2 km from SHN Curran Theatre and Westin St Francis Hotel Glass Elevators • 23.2 km from San Francisco Intl. Airport (SFO), 31.4 km from Oakland Intl. Airport (OAK), and 46.8 km from Concord, CA (CCR-Buchanan Field) • On-site spa, sauna, and fitness center • Limo/town car service and concierge services available • On-site dining at Zingari restaurant and bar/lounge • Ideal for both casual and business travelers

Quick Facts

Check-In

3:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Bell staff/porter

Accessible parking

Valet parking

Terrace

Concierge desk

Banking services

Sauna

Hiking

Pool Table

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Bell staff/porter

Accessible parking

Valet parking

Terrace

Concierge desk

Banking services

Sauna

Activities

Hiking

Pool Table

Services

Gym

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Property follows sanitization practices of Safe.

Stay (AHLA - USA).

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

No rollaway/extra beds available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 250.00 per accommodation, per stay.

We have included all charges provided to us by the property..

Parking height restrictions apply..

Contactless check-out is available.

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Property follows sanitization practices of Safe.

Stay (AHLA - USA).

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

No rollaway/extra beds available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 250.00 per accommodation, per stay.

We have included all charges provided to us by the property..

Parking height restrictions apply..

Contactless check-out is available.

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

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Amenities

Location

Post St, San Francisco, California, 94102

View on Maps

Ratings & Reviews

4.4/5

1.32K Ratings

Kenneth Seraspi

5/5

16 Nov, 2023

We loved our stay here. The location is great, very close to Union Square and manageable walk to Downtown. Lovely Art Deco building. Loved the Club, small fitness center and place to hang out with free drinks with great views of the city. The room is exactly what we need. We need a fridge for our baby’s milk and food. Comfortable bed and spacious layout. Staff are super nice and accommodating as well.

Karan

5/5

28 Jan, 2024

Dear Donatello Team, Thank you for an outstanding stay! Your friendly staff and spacious rooms made our experience truly amazing. Please convey our gratitude to the reception team and the porters who helped with our luggage. You have left a lasting impression and appreciate your hospitality, look forward to returning soon. Karan

cris cris

5/5

18 Dec, 2023

We love Donatello and our stay there. Great location! So close to Union Square, to so many restaurants and cafes. Staff was also great. The room was clean and spacious. The only thing that we do not love is the street noise that could be heard over the night, but it was not a huge bother.

Kurt Barrios

5/5

21 Sep, 2023

Great staff service in a central easy to access location(at least in relation to other San Francisco spots). Rooms are immaculate with good views and ability to slightly open windows for fresh air and ambience. Minimal walking distance to/from rooms for those needing special needs or wheelchair access. The Club features up to date common area gym equipment, saunas( one in each locker room), and a relaxing central spa. Spa area features skylight and relaxing decor and ambience. Spa size is smaller ( 4 adults at a time but the stress free environment more than makes up for the small capacity.

Victoria

2/5

26 Oct, 2023

Decided to try out this hotel for two nights in October 2023. I want to start by saying that the employees at this location were great and provided excellent service. However, my displeasure brewed more when Donatello decided to erroneously overcharge my stay by an additional $600. Thankfully, I physically checked out and their staff apologized stating they incorrectly computed the wrong amounts for my 2-night visit. Although my invoice was fixed at check-out and re-assured, it appeared that Donatello still attempted to over-charge my total once again (which had to be disputed with my financial institution). Furthermore, the room we were given had unacceptable wear and tear on the chairs and a deplorable garbaged view (literally outside our window). The ice machine on our floor was also out of service. Also, this location does not have a swimming pool. They have a very small-sized Jacuzzi that could only accommodate 4-6 adults like sardines. The sauna in the ladies' area was not functioning during our stay. If you plan to stay here, I suggest physically checking out and obtaining a paper copy of your invoice to ensure that your charges are accurate. Overall, personally, I was displeased with my experience and do not plan on considering this resorts or hotels in the future.

Kenneth Seraspi

5/5

16 Nov, 2023

Karan

5/5

28 Jan, 2024

cris cris

5/5

18 Dec, 2023

Kurt Barrios

5/5

21 Sep, 2023

Victoria

2/5

26 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.