The Dostyk Hotel

4.6/5(1.09K Reviews) rating

5 Star Hotel

124

1/124

About hotel

Welcome to The Dostyk Hotel, a prestigious 5-star destination nestled in the bustling Medeu District of Almaty. Our prime location offers easy access to the city's top attractions, such as the National Museum of Kazakhstan, Zenkov Cathedral, and Almaty Opera House - all just a short 5-minute drive away. Choose from one of our 72 beautifully appointed guestrooms, fully equipped with modern amenities like complimentary high-speed Wi-Fi, state-of-the-art LED TVs, and well-stocked minibars. Our spacious bathrooms provide a sanctuary for relaxation, featuring bidets and complimentary toiletries. Experience the best of both worlds at The Dostyk Hotel, where luxurious indulgence meets affordable accommodation. Rejuvenate your mind, body, and soul at our full-service spa, or take a refreshing dip in our indoor pool. Stay fit and active at our well-equipped health club. And with concierge services and babysitting available upon request, your stay with us will be effortless and stress-free. We also offer a roundtrip airport shuttle and complimentary self-parking for your convenience. For our business guests, we offer a comprehensive set of amenities including a fully equipped business center, complimentary newspapers in the lobby, and top-notch event facilities such as a conference center and meeting rooms. After a long day of meetings or sightseeing, indulge your taste buds at Orange, our on-site restaurant specializing in delectable local cuisine. Enjoy a cocktail or two at our poolside bar while admiring the stunning views of the cityscape. Conveniently located at 36 Kurmangazy Street050021, Kazakhstan, The Dostyk Hotel is the perfect blend of modern luxury and convenience. With Almaty International Airport just 17.5 km away, reaching us has never been easier. Don't miss out on the affordable luxury that The Dostyk Hotel offers – book your stay now and discover everything that Almaty has to offer. Remember to book The Dostyk Hotel room prices online for the best deals.

Highlights

• Located in the heart of Almaty, within a short drive to major attractions • Easy access to National Museum of Kazakhstan and Zenkov Cathedral • Range of room options including suites and executive rooms • Luxury spa services offered on-site for ultimate relaxation • Health club, indoor pool, and spa tub available for recreational activities • Complimentary Wi-Fi throughout the hotel for business needs • On-site restaurant serving local cuisine and a poolside bar for drinks • 24-hour room service and concierge services for convenience • Business center and meeting room for corporate events • 24-hour airport shuttle and free self-parking available • Distances: 17.5 km from Almaty Intl Airport, 0.5 km from Geology Museum, 1.8 km from Almaty Cathedral

Quick Facts

Check-In

2:00 PM

Check-Out

1:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Shops and commercial services

Snack bar

Accessible parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Baby Sitting / Child Services

Breakfast available

Airport shuttle service

Transportation

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Shops and commercial services

Snack bar

Accessible parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Transportation

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Contactless check-in is available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Contactless check-in is available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets allowed (no fees).

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Contactless check-in is available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Contactless check-in is available.

Pet Policy

Pets allowed (no fees).

Pets allowed.

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Amenities

Location

Kurmangazy St, Almaty, 050021

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Ratings & Reviews

4.6/5

1.09K Ratings

S Lu

4/5

19 Nov, 2023

Clean and comfortable. Love the underfloor heating in the bathroom. Also have swimming pool, spa, sauna and steam room. Great locations. Not too far from main attractions. The door is a bit thin so can hear noise in the corridor.

Eric Andersen

5/5

5 Sep, 2023

Fantastic hotel experience. Very good European-style breakfast buffet. The reception staff offers great dinner recommendations and will make reservations for you at local restaurants.

Adrian Cross

5/5

19 Jan, 2024

Well managed hotel and great service. Thank you for everything

S Lu

4/5

19 Nov, 2023

Eric Andersen

5/5

5 Sep, 2023

Fantastic hotel experience. Very good European-style breakfast buffet. The reception staff offers great dinner recommendations and will make reservations for you at local restaurants.

Adrian Cross

5/5

19 Jan, 2024

Well managed hotel and great service. Thank you for everything

Art Found

5/5

20 Jan, 2023

A superb hotel, better than many other five start hotels worldwide. Rooms are very clean, the breakfast is superb, the service is excellent. Great spa and indoor pool. The staff is very friendly and going out of their way to help. We loved every moment in Dostyk Hotel!

Rajeev Kumar

5/5

15 Oct, 2023

One of the best hostel in Almaty . Owner is very good she also speak english and she is very helpful😊.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.