The East Hotel Hangzhou

4.6/5(25 Reviews) rating

4 Star Hotel locationPin

Hangzhou, Zhejiang

1/91

About hotel

Unleash the splendor and glamour of The East Hotel Hangzhou, nestled in the vibrant heart of the city. Our 4.5-star haven boasts a superb location, with quick and easy access to Hangzhou's top attractions, such as the iconic West Lake, enchanting Hangzhou Opera, and premier Hangzhou Tower Shopping Mall. For utmost convenience, Xiaoshan International Airport is just a short 30-minute drive away. As you step inside, our dedicated and friendly staff will extend a warm welcome and ensure your stay is nothing less than extraordinary. Indulge in our 122 beautifully crafted and well-appointed rooms, featuring modern comforts and amenities, including complimentary Wi-Fi, sleek iPod docking stations, and heavenly Tempur-Pedic beds adorned with plush down comforters for a restful slumber. Take advantage of our impeccable on-site facilities, such as a 24-hour fitness center to keep you fit and active, a tranquil terrace for unwinding, and a charming garden for a dose of fresh air. Our concierge services are readily available to cater to your every need, and our complimentary shuttle service is at your disposal to transport you to the nearby theme park. For our business travelers, our 24-hour business center and free wired Internet access provide a reliable platform to stay connected. After a busy day of meetings or sightseeing, enjoy a refreshing drink at our hip bar/lounge or savor a delectable meal at our exquisite in-house restaurant. At The East Hotel Hangzhou, we strive to offer exceptional service and modern indulgence to every guest. Book The East Hotel Hangzhou room prices now and immerse yourself in the best that Hangzhou has to offer. To find us, head to No.198 South Hushu Road, Gongshu District, Zhejiang310005, China. We can't wait to welcome you to our luxurious abode.

Highlights

• National rating system for customer convenience • Centrally located in heart of Hangzhou • 4.5-star luxury hotel with 122 air-conditioned rooms • Tempur-Pedic beds and free minibar items • Complimentary wired and wireless internet access • 5-minute drive to Hangzhou Opera and Hangzhou Tower Shopping Mall • Close proximity to West Lake (2km) and Wulin Square (1.6km) • Within 3km of popular attractions such as Zhejiang Museum of Natural History and Hangzhou Stadium • 24-hour fitness center and free shuttle to nearby theme parks • Concierge services and BBQ grills available • 24-hour business center and express check-in for business travelers • On-site restaurant, coffee shop, and bar/lounge • Free valet parking and roundtrip airport shuttle available (surcharge)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

122

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Swimming Pool

Bell staff/porter

Valet parking

Designated Smoking Areas

Library

Terrace

Concierge desk

Bicycle rentals

Breakfast available

Coffee/tea

Airport shuttle service

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Swimming Pool

Bell staff/porter

Valet parking

Designated Smoking Areas

Library

Terrace

Concierge desk

Bicycle rentals

Food & Beverages

Breakfast available

Coffee/tea

Services

Airport shuttle service

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support true.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support true.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Gong Shu Qu, Hangzhou, Zhejiang, 310005

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Ratings & Reviews

4.6/5

25 Ratings

Happy Joy

5/5

3 Jul, 2019

Late post, apologies for my unfinished posting. I would highly recommend staying at this hotel due to the excellent customer service provided by all the front desk staff. They were so hospitable and helpful with our queries. Especially when I enjoyed the candies at the front desk, they gave us a whole bag to take home. We even used the bikes to go around the West Lake for half the day which is provided free for guests. Rooms are spacious, clean and modern. I would definitely stay there again on a return trip to Hangzhou! Thank you again!

C. Pedersen

5/5

9 Aug, 2020

Visited friends in town and going to Alibaba for the weekend and this was a great option at a reasonable price. Service was friendly and helpful to non-Chinese speakers. The room was large and there was a nice local green tea option as well as stocked fridge with free non-alcoholic beverages. Great breakfast.

Alexandria

5/5

4 Jul, 2018

I absolutely loved The East Hotel! It had friendly staff, great food, and the rooms are kept clean, tidy and have almost everything! The rooms were quite big and spacious, and have a lovely view. I would definitely come back if I went to Hangzhou again.

Álvaro Rodríguez

3/5

9 Aug, 2017

The hotel looks as good as the pictures, but there was a really annoing electric noise in our room, my wife and I woke up with headache due to it. The people are very nice, but don't expect much english beyond the reception/order a taxi/checkout flowchart; besides the waiters tend to do what everybody does in China, laugh at you in front of you, something wich is not very welcome in a five star hotel.

Happy Joy

5/5

3 Jul, 2019

C. Pedersen

5/5

9 Aug, 2020

Alexandria

5/5

4 Jul, 2018

Álvaro Rodríguez

3/5

9 Aug, 2017

Gregory Smith

5/5

30 Oct, 2016

This is a well kept secret in Hangzhou. The service and still slight German flair of this hotel are fantastic.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.