The Edwardian Manchester, A Radisson Collection Hotel

As a Premium Raddisson Rewards member, I went over for an early check-in. I was told that if I checked in early I'd only have the standard room, but if I checked in later, I would get the upgrade as per my benefits. The first person I spoke to came across as very helpful and assured me I'd have an upgrade. I agreed to come back and check-in later. I returned later to check in, only to be made to feel stupid for requesting a room upgrade. I was told I was a Club member. This confused me, so I checked the app and show that I'm a Premium member. He then said that unfortunately there are no room upgrades available, despite the first person suggesting that if I checked in later, I'll get the upgrade. I assumed that he assigned the room there and then. I proceeded to complain, saying that I was told I would get the upgrade later. The clerk then said that he'd put be in an upgraded room, but there would be works happening between 11-3 and I said that's not a problem as I'd be at work. However, when I got to the room, it was a regular room. So he lied to my face. Furthermore, when I phoned and asked for a late check out, I was told I could not have it, even though it's listed as a benefit. I then phoned back and asked for a manager, who then gave me an additional hour, which was all I needed. My colleague was giving a late check out right away, and he is not a rewards member. I will not be staying with Radisson again. I have one last booking and that's it. It's the most pointless rewards program I ever entered. I've been lied to and denied a late check, being treated worse than customers without a rewards status. I proceeded to complain to the customer service department about the experience and all I got was responses from three different customer service reps recommending me to request an upgrade, which didn't make any sense and made me feel like my complained was just ignored. Anyway, I won't be making any further bookings there.