The Excelsior Hotel

2.7/5(164 Reviews) rating

2 Star Hotel locationPin

London, England

151

1/151

About hotel

Enjoy a warm welcome at the renowned Excelsior Hotel, conveniently located at 41-42 Argyle Square in the heart of bustling London. Our priority is to provide personalized and attentive service to ensure a comfortable stay for all our guests. Our prime location offers easy access to iconic attractions like the Madame Tussauds Wax Museum and vibrant Camden Markets, just minutes away by car. For shopping, head to Oxford Street, 2 miles away, or visit the thrilling London Dungeon, only 2.6 miles from our doors. Step inside our well-appointed guestrooms and discover modern amenities that will enhance your stay. Stay connected with complimentary WiFi, freshen up in the refreshing shower, and make use of the hairdryer, safe, and desk for your convenience. Our housekeeping staff ensures that your room is always clean and inviting, providing a peaceful oasis amidst the buzz of the city. Venture beyond the hotel and explore beloved landmarks and areas like Russell Square, University College London, and the British Museum, all within a short 1.7km radius. Our convenient location also makes it easy for business travelers to reach the financial district, Regent's Park, and the lively Covent Garden Market. With so many destinations nearby, you can easily explore the city without any hassle. As a guest of The Excelsior Hotel, you'll enjoy complimentary WiFi and concierge services to make your stay even more enjoyable. Our 24-hour front desk and luggage storage are at your service for any assistance you may need during your stay. With several major airports, such as Heathrow, London City, Gatwick, Luton, and Stansted, close to our hotel, reaching us is a breeze. So why wait? Book The Excelsior Hotel now for affordable and comfortable accommodations, and experience London like never before from our welcoming establishment. Don't forget to take advantage of our competitive The Excelsior Hotel room prices and book The Excelsior Hotel online today.

Highlights

• Located in London City Centre, a 5-minute drive from Madame Tussauds Wax Museum and Camden Markets • Proximity to popular tourist attractions such as Oxford Street and London Dungeon (2 mi and 2.6 mi away respectively) • Conveniently located near Russell Square, University College London, and The British Museum (all within 1.7 km) • Easy access to Financial District and Regent's Park (2.1 km and 2.2 km away) • 28 guestrooms with complimentary WiFi, showers, and hair dryers for a comfortable stay • Concierge services and luggage storage available for business travelers • Heathrow Airport (LHR) is the nearest airport, with a distance of 30.1 km • Convenient for both casual and business travelers with a range of options ranging from luxury to budget hotels

Quick Facts

Check-In

2:30 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Smoke-free property

Bell staff/porter

Concierge desk

Show all Amenities

General Amenities

24-hour front desk

Smoke-free property

Bell staff/porter

Concierge desk

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards; cash is not accepted.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

The check-in location differs from the property location. Check-in location: [The Melville Hotel 39 Argyle Square]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards; cash is not accepted.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Pet Policy

Pets not allowed.

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Amenities

Location

Argyle Square, London, England, WC1H 8AL

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Ratings & Reviews

2.7/5

164 Ratings

Mo Heaney

4/5

17 Jun, 2017

The room smear small but clean. There was a hairdryer and the bed was more comfortable than my own (which is pretty comfortable. I wouldn't go as far as saying that the check-in staff were amazing but I got what I needed in good time. The location is great for underground and national rail. There is a park and basketball court in front of the hotel that my room looked over. It was busy and noisy with music etc but personally, I enjoyed watching and listening. The park was closed and locked up at around 10pm or 11pm anyway. I had a good night's sleep for a very important day. This place is not spectacular, but it certainly delivered what I needed it to, and I would use it for business purposes again.

Danielle Falk

1/5

2 Apr, 2015

Great location as it is in close vicinity of public transport and restaurants. As for the hotel..... The furniture and bathroom are knackered and the bathroom has mold. The sheets had unidentifiable stains. Our room was near the entrance so we had the pleasure of constantly hearing people slamming the front door and running up and down the stairs. No breakfast due to renovation work, but this was brought to our attention on arrival, even though we had booked the room with an extra breakfast order. We got a rude reply when we commented on the fact that we had not been informed about the cancelled breakfast service. No value for money. It presents itself on the pictures as a rather clean and proper hotel, but is is rather rundown and does not give you value for money.

Lorraine Tan

1/5

24 Aug, 2018

Read so much negatives reviews about it but we decided to give it a shot. Trust the reviews here travelers, it is very true! The hotel could have changed the priority of the business model. It seems like a place just to churn money out of travellers because of its good location. Booking for a double room was made with Excelsior but checked into No. 41 Melville instead. We took the effort to travel down early morning just to inform concierge of room preference as i was pregnant but the surprise came in during our return in the evening that no remarks were made, hence, our only option was on the 3rd floor or the basement. Rather to lug baggages all the way up, we took the basement offer in room No. 60 but the condition of the room were horrendous. The room was not clean, towels are with sticky stuff, hair everywhere (including the bed), loose toilet seat, ceiling that drips water, bad sound proofing room (footsteps from above). Would not recommend this kind of hotel to anyone out there, why pay for lousy services and room with such conditions.

Brogan Lynde

4/5

24 Nov, 2014

The customer service was really friendly and helpful, Rooms looked lovely at first glance but looking deeper there were a few too many flaws - There was a crack above the Toilet door frame, extremely dusty under the bed, TV picture was terrible! it looked as if we were watching a Cartoon Strip style program and it was The Big Bang Theory, Bed sheets were very clean but ripped, 3 Lights were not working, neither was the towel heater. There was a strange switch that never turned anything on - Which i'm assuming was meant to be the vent so bathroom got very steamy, the shower door didn't close properly the grout in between tiles in bathroom were very dirty and if given a good scrub would be really nice! Shower didn't extend very high meaning tall people have to crouch when in the shower to wet neck up, There was little to no storage space and some could definitely be fitted under the be and no coat hooks on doors except inside the bathroom - meaning when we hung things up they got steamed and moist due to shower. some of the wooden blinds in the room were also broken so did not shut correctly. Check in stated that it was at 11am when booking but you can not go to your room until 2pm, and after getting a 9 hour bus to london and walking 2 hours to get to the hotel, this was rather inconvenient. you were able to leave bags which helped a lot. Writing this review made us realize just how many things were wrong with the room, but they did not affect the stay. which is a shame as hotel had a lot of potential and if these easily fixed things were done, it would have been 5 stars. Housekeeping were good, emptied bin, Bed was very comfy and sheets/pillows given were also high standard, room was always warm with an easy window to open and shut, standard sized room, hair dryer/straighteners available from front desk, Towels, Cups, Kettle, Small range of tea/coffee provided. No plates or cutlery were provided which would have been super!

Ben Rogan

1/5

20 Nov, 2019

Where do I start!? My room was at the top of about 6 flights of stairs and there was no elevator. The staircase was extremely narrow so getting my luggage up to my room was a hassle. My room was apparently a double but was barely big enough to fit myself. I had to keep my suitcase on the bed as it would have blocked the doorway when I put it on the ground. There was a musty odour in the room when I arrived and it appeared to be in a state of disrepair; there were nine downlights and only one actually worked. I opened the door to what I initially thought was a closet but turned out to be the bathroom. It had a nauseating mouldy smell and was so tiny that to shower I had to stand right next to the toilet. The room had a safe to store valuables but the wrong key provided to open it. Not a good experience at all and probably the worst hotel I have stayed in. The only positives were the helpful staff and location.

Mo Heaney

4/5

17 Jun, 2017

Danielle Falk

1/5

2 Apr, 2015

Lorraine Tan

1/5

24 Aug, 2018

Brogan Lynde

4/5

24 Nov, 2014

Ben Rogan

1/5

20 Nov, 2019

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.