The Grand by SkyCity

4.4/5(1.63K Reviews) rating

5 Star Hotel locationPin

Auckland, Auckland Region

121

1/121

About hotel

Immerse yourself in the pulsating energy of the city at our hotel, situated in the epicenter of the bustling metropolis. Our meticulously designed accommodations seamlessly merge luxury and practicality, elevating your stay to a whole new level. The Grand by SkyCity room prices have been recognized with a splendid 5-star rating by Qualmark®, making us the ultimate choice for travelers seeking a lavish and top-tier lodging experience. Enter our expansive guestrooms and be welcomed by contemporary amenities such as well-stocked minibars, modern plasma televisions, and complimentary Wi-Fi to keep you effortlessly connected. Recharge and rejuvenate in our private bathrooms, furnished with complimentary toiletries and hair dryers for your ultimate comfort and convenience. Laptop-compatible safes and desks are also provided for your added ease. Indulge in a journey of serenity and revitalization at our well-equipped indoor pool, full-service spa, and sauna. Choose from a variety of massages, body treatments, and facials at the spa, or try your hand at the casino for a thrilling evening. With complimentary Wi-Fi available throughout the hotel, you can stay connected and plan your day with ease. Our dedicated concierge services are always at your service for all your bookings and inquiries. Embark on a gastronomic adventure at any of our 15 restaurants, including Gusto at The Grand, serving delightful Italian fare. From 24-hour room service to 4 coffee shops/cafes and 3 bars/lounges, the options are endless. Enjoy a scrumptious cooked-to-order breakfast, available daily for a fee, to kickstart your day. Our superb location places you within walking distance from the city's popular attractions, such as the iconic Sky Tower and SkyCity Casino. Stroll to the lively Queen Street shopping district or visit the Auckland Art Gallery, both just a stone's throw away. With convenient access to major transportation hubs, including the Auckland Ferry Terminal and Auckland Intl. Airport, our hotel is the perfect base for exploring this charming city. Book your stay at The Grand by SkyCity Online and get ready to bask in unparalleled luxury and convenience. Let us redefine your travel experience with our exceptional range of services and facilities. The address of our hotel, 90 Federal Street1010, New Zealand, makes it easily accessible for our guests.

Highlights

• 5-star hotel centrally located near Sky Tower with stunning city views • Luxurious guestrooms with modern amenities including free Wi-Fi and plasma TVs • Conveniently located a short distance (0.6-1km) from Auckland Ferry Terminal, Princes Wharf, and Queen Street Shopping District • Nearby attractions include the SkyCity Casino, Auckland Town Hall, and University of Auckland • Relax and unwind at the full-service spa and indoor pool, or end the day with a lucky night at the casino • Business amenities include a 24-hour business center and limo/town car service, perfect for business travelers • On-site dining options include 15 restaurants, 3 bars, and 24-hour room service • Distances to key locations: 0.1 km from Sky Tower, 22.8 km from Auckland Intl. Airport (AKL) • National Qualmark® rating of 5 stars for quality accommodations • Family-friendly with babysitting services and plenty of nearby tourist attractions

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

312

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

Accessible parking

Valet parking

Concierge desk

Indoor pool

Sauna

Baby Sitting / Child Services

Casino

Breakfast available

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

Accessible parking

Valet parking

Concierge desk

Indoor pool

Sauna

Activities

Baby Sitting / Child Services

Casino

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Cash deposit required.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Qualmark Sustainable Tourism Business Award.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cash deposit: NZD 200.00.

We have included all charges provided to us by the property..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

Contactless check-out is available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Cash deposit required.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Qualmark Sustainable Tourism Business Award.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cash deposit: NZD 200.00.

We have included all charges provided to us by the property..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

Contactless check-out is available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹7,321

₹12,627

42% OFF

+ ₹1,201 taxes / night

Earn 85 Reward Points

Flat ₹1,217.38 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹7,321

₹12,627

42% OFF

+ ₹1,201 taxes / night

Update Price

Earn 85 Reward Points

Flat ₹1,217.38 off included with coupon INTSTAY

Amenities

Location

90 Federal Street, Auckland, Auckland Region, 1010

View on Maps

Ratings & Reviews

4.4/5

1.63K Ratings

Amanda J Williamson

5/5

11 Dec, 2023

Best experience I’ve ever had! The staff were incredibly lovely, the view amazing and the room perfect. Absolutely loved the bed and the amenities. I do a lot of traveling for work and this is the hands-down best experience I’ve had. I came for a conference and felt so relaxed in the room that it was hard to leave.

Tim Botherway

2/5

28 Jan, 2024

Check in at 3PM is just ridiculous unless you pay more, and that alone is a reason not to go here. Staff will knock on your door to clean the room at 10AM which is just ridiculous for people who come from oversea's when NZ has such a far ahead timezone. Inconsistent cleaning, had to chase them up on one of the days too Either staff are untrained or there is scummy tactics from management. But even though we prepaid our room weeks before they still were charging $45 pp for each breakfast even though in the online purchase it was an add-on for $30 per person. This is also all charged at the end of the trip, just let us pay up front. Never seen hotels do this before. Staff also inconsistent with one concierge telling us you can come and go with parking, and another one telling us that for the 3 nights we are here, you can not leave the parking unless you pay $35 each time and added that onto our bill(we left once in 3 nights there). I get that people can abuse that, but when you choose 'free parking' as an addon on the booking you would at least expect once a day, otherwise I'd just book 3 seperate nights. Buffet Breakfast was pretty average, nothing special about it. Although again staff will come tell you at 10:15 that they close at 10:30 even though all over the website it says 11AM.

Mian S

4/5

17 Oct, 2023

Really well located. Close to the harbour, right next to the sky tower. We stayed 3 nights here, didn’t have a chance to use the sauna or pool. Housekeeping service was a bit random, the lady first day was very welcoming and helpful. We have three persons but someday the amenities were only provided for one or two.

Amanda J Williamson

5/5

11 Dec, 2023

Tim Botherway

2/5

28 Jan, 2024

Mian S

4/5

17 Oct, 2023

Kapil G

5/5

27 Dec, 2023

Excellent hotel. Great service. Had a wonderful stay here. We had an early morning flight into Auckland, and they were able to check us in morning itself.

Max Power

5/5

4 Nov, 2023

Stayed for a one day getaway from home for the wife's birthday. Fantastic staff and service, I had called ahead to see if an early check-in was available which it was (11am) Great staff and facilities. Buffet breakfast was amazing.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.