The Grey Hotel

4.5/5(50 Reviews) rating

4 Star Hotel locationPin

Cape Town, Western Cape

176

1/176

About hotel

Elevate your Cape Town experience with a stay at The Grey Hotel. Nestled in the heart of the city, our posh 4-star accommodation is just a quick 5-minute drive from the renowned Cape Town International Convention Centre and the iconic Castle of Good Hope. Our prime location provides easy access to both business hubs and popular tourist attractions. Unwind and relax in one of our 13 exquisitely designed guestrooms. Sink into the luscious memory foam bed, dressed in luxurious Frette Italian linens. Choose from a wide range of satellite channels on the 32-inch LED TV, or indulge in our complementary toiletries in your opulent bathroom. Every room comes equipped with an iPod dock and a well-stocked mini fridge, ensuring a comfortable and homey stay. Immerse yourself in the lively atmosphere of Cape Town with numerous top-notch attractions within walking distance from our hotel. From the chic Cape Quarter Lifestyle Village to the breathtaking Table Mountain National Park, there's something for everyone to discover and enjoy. After a day of exploring, take a dip in our seasonal outdoor pool or break a sweat at our cutting-edge fitness center. Our friendly multilingual staff, dedicated concierge services, and exceptional wedding services are always at your disposal to make your stay unforgettable. Treat your palate to an exquisite Japanese feast at our in-house restaurant, The Piano Bar. And don't forget to join us for our daily complimentary reception, where you can socialize with fellow guests. Relax and unwind at the poolside bar or one of our two stylish lounges with a refreshing drink in hand. For your convenience, our 24-hour front desk can arrange a roundtrip airport transfer for an extra fee. We also offer valet parking for a charge. Start your day off on the right track with a delectable cooked-to-order breakfast at The Grey Hotel. Whether you're travelling for business or leisure, our hotel offers affordable yet luxurious accommodations that cater to a diverse range of travelers. The Grey Hotel room prices are budget-friendly without compromising on comfort, convenience, and impeccable service. Plus, our hotel is only 21.8 km from the Cape Town International Airport, making it the perfect choice for travelers. So why wait? Book The Grey Hotel online now and indulge in the best that Cape Town has to offer. Conveniently located at 49 Napier Street, De Waterkant, Western Cape8001, South Africa, our hotel is easy to reach and ready to welcome you to an extraordinary stay.

Highlights

• Prime location in the heart of Cape Town's City Centre • Minutes away from Cape Town International Convention Centre and Castle of Good Hope • Close proximity to Two Oceans Aquarium and Cape Town Stadium • Choice of 13 individually decorated guestrooms with top-notch amenities • Beautifully designed rooms equipped with memory foam beds and Frette Italian sheets • Wide range of recreational facilities including a fitness center and seasonal outdoor pool • Complimentary daily reception and 3 on-site dining options, including Japanese cuisine • Multilingual staff and 24-hour airport shuttle service available for convenience • Walking distance to popular attractions, such as Table Mountain National Park and Bree Street • Perfect for both casual and business travelers with access to nearby Christian Barnard Hospital and St. Georges Mall.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Designated Smoking Areas

Terrace

Concierge desk

Hiking

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Designated Smoking Areas

Terrace

Concierge desk

Activities

Hiking

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Children not allowed.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

The seasonal outdoor pool opens in September..

Children 12 years old and younger are not permitted at this property..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Children not allowed.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

The seasonal outdoor pool opens in September..

Children 12 years old and younger are not permitted at this property..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹5,544

₹6,911

20% OFF

+ ₹919 taxes / night

Earn 64 Reward Points

Flat ₹923.25 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹5,544

₹6,911

20% OFF

+ ₹919 taxes / night

Update Price

Earn 64 Reward Points

Flat ₹923.25 off included with coupon INTSTAY

Amenities

Location

Napier St, Cape Town, Western Cape, 8001

View on Maps

Ratings & Reviews

4.5/5

50 Ratings

Ali H

5/5

16 Jan, 2024

Such a wonderful hotel - top location in the Waterkant area close to shops, restaurants, services, but above all the hotel staff. They go the extra mile - I left my laundry from the dry cleaners on their property and they called me to say "Don't worry we still have it" after I had left. Thank you to the Staff and congratulations on a beautiful hotel. (From The silly American who left his laundry)

Pascal Leroyer

3/5

20 Nov, 2023

Good points : - great location - good staff - nice builing (colonial style) Down points : - Breakfast only available in a café at the ground floor. Portions are "small" and it only opens at 7.30am. Way too late. A breakfast buffet would be much better. - A TV set but only 5 TV channels on offer. Not good enough - No curtains in the room but only shutters/blinders. Bright sunlight goes through early morning from 5.30am (room 13) and that is a nuisance. - No boiler to make coffee in the room - No gym Overall, I'd say disappointing. There are probably better value for money hotels nearby.

Radmila Radovanovic

5/5

11 Oct, 2023

Everything was great about this hotel! Service and location was amazing. Close to everything you need in a nice neighborhood. Staff are very friendly and very accommodating. Our room was very clean and cozy. Would definitely stay here again.

Stephane Piller

4/5

8 Oct, 2023

Staff was very friendly and helpfull. hotel is situated is a good area with lots of things at walking distance. room was nice. Skybar is great. we enjoyed our stay but I want to point some things the hotel should change : the windows are bad for insolation. we hear everything like the people are talking inside the room. the insolation is also bad for electric consumption as it is hard to keep the room warm in winter or cold in summer. the blinds are ok for bathroom but for bedroom, with the hotel's ligth it looks like it is daylight in the room and got hard time falling asleep. Hairdryer is great but we do not have any hole compatible to plug it in the entire room.

TEAM SUMMIT

2/5

14 Oct, 2023

A great little hotel set near the buzz of the Cape Town’s entertainment centre. My only gripe was a staff member (works at the lounge/breakfast area) who clearly does not understand that he is employed in the service industry. Ordered breakfast and waited about 35mins to receive it at my table (I was only 1 of 2 people in the lounge 🤔). As it was a business day and needed to get to a meeting I enquired of him as to the reason for the delay. Instead of a polite response and reassurance he proceeded to argue about the delay. I felt this to be a poor reflection of an otherwise great establishment. Apart from this he got my order incorrect. No apology received from him.

Ali H

5/5

16 Jan, 2024

Pascal Leroyer

3/5

20 Nov, 2023

Radmila Radovanovic

5/5

11 Oct, 2023

Stephane Piller

4/5

8 Oct, 2023

TEAM SUMMIT

2/5

14 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.