The Heriot - City Apartments

3.6/5(166 Reviews) rating

3 Star Hotel locationPin

Cape Town, Western Cape

The Heriot - City Apartments exterior_detail

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About hotel

Welcome to The Heriot - City Apartments, a luxurious haven in the heart of Cape Town that promises an unforgettable stay for discerning travelers. Situated steps away from St. Georges Mall and Adderley Street, our aparthotel offers a unique blend of modern sophistication and historic charm that sets us apart as an ideal destination. The architectural elegance and interior design of The Heriot - City Apartments are truly captivating, with lavish furnishings, art collections, and a welcoming atmosphere that exudes luxury. Each of our 20 individually decorated guestrooms features fully equipped kitchens, 32-inch Smart televisions, and complimentary wireless Internet access to ensure a comfortable and connected stay. Whether you're visiting for business or leisure, our prime location offers easy access to iconic landmarks such as Table Mountain and Camps Bay Beach, as well as hidden gems that celebrate the local culture. Indulge in world-class amenities including a state-of-the-art spa, wellness center, and exquisite dining options that showcase both local flavors and international cuisine. Our personalized service and exceptional hospitality have left a lasting impression on our guests, who have shared memorable moments at The Heriot - City Apartments. From breathtaking views to spacious suites, every accommodation is designed to exceed expectations and provide a truly unforgettable experience. Book The Heriot - City Apartments online today and discover the perfect blend of luxury and comfort in the heart of Cape Town. Address: 2 St Georges Mall, Western Cape 8000, South Africa. Your unforgettable stay awaits at The Heriot - City Apartments...

Highlights

• Prime location in the heart of Cape Town, steps away from St. Georges Mall and Adderley Street • Close proximity to key attractions such as Long Street, Greenmarket Square, and the Cape Town International Convention Centre • Individually decorated guestrooms with fully equipped kitchens including fridges, ovens, microwaves, and electric kettles • Entertainment options with 32-inch Smart TVs and complimentary wireless Internet access • Housekeeping services available on request for added convenience • Laundry facilities and an elevator for business amenities • Limited onsite parking for guests' convenience • Complimentary continental breakfast served daily from 7:00 AM to noon • Just 6 km from Table Mountain and 7.1 km from Camps Bay Beach • Preferred airport Cape Town Intl. Airport (CPT) located 19.3 km away • Diverse dining options nearby, from casual cafes to upscale restaurants • Within walking distance to cultural sites like the Castle of Good Hope and the South Africa Library • Accessible to Western Cape High Court and Christian Barnard Hospital within a 1 km radius • Easy access to public transportation hubs for seamless travel planning • Offers a blend of leisure and business amenities for a comfortable stay • Ideal for both leisure and business travelers seeking a central location with modern conveniences.

Quick Facts

Check-In

3:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

Lift/ Elevator

Smoke-free property

On-Site parking

Show all Amenities

General Amenities

Lift/ Elevator

Smoke-free property

On-Site parking

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Onsite parties or group events are strictly prohibited.

Noise-free guestrooms cannot be guaranteed.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

This property is professionally cleaned.

Professional property host/manager.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property uses a professional cleaning service.

Events/parties not allowed.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cleaning fee: ZAR 99 per accommodation, per stay.

We have included all charges provided to us by the property..

The property is professionally cleaned.

There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Onsite parties or group events are strictly prohibited.

Noise-free guestrooms cannot be guaranteed.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

This property is professionally cleaned.

Professional property host/manager.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property uses a professional cleaning service.

Events/parties not allowed.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cleaning fee: ZAR 99 per accommodation, per stay.

We have included all charges provided to us by the property..

The property is professionally cleaned.

Pet Policy

Pets not allowed.

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Amenities

Location

Cape Town City Centre, Cape Town, Western Cape, 8000

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Ratings & Reviews

3.6/5

166 Ratings

Asheed Abark

5/5

29 Nov, 2023

Great place to stay. Everything you need for home away from home. 24 hours security and no loadsheeding. The place was clean and secure. The area offered everything imaginable. Everything was walking distance, and all shops and transportation were readily available. The area was relatively safe, even at night.

Cujo TwentySix

3/5

29 Oct, 2023

The unit is reasonably equipped and the Heriot has some of the best internet I’ve ever had in a hotel room. The staff were very friendly and helpful whenever I spoke with them. Unfortunately, that is where my compliments end. The road in front of the hotel is very poorly managed, and the parking garage you can book is difficult to get into, requiring a very steep, curved ramp in order to get in. The bed in our unit was extremely hard, I normally like a firm mattress, but this was far too much. The other guests were extremely noisy at all hours of the night, and a cannabis smell was also often present in the passageways. The unit we stayed in was also poorly ventilated and hot

Lisa

3/5

28 Dec, 2023

The location is great but the quality of service isn't. Our room was not very clean and there wasn't any towels or cleaning products. I wouldn't visit again, but I would recommend this place for anyone wanting to stay in the CBD of Cape Town for some time.

Asheed Abark

5/5

29 Nov, 2023

Cujo TwentySix

3/5

29 Oct, 2023

Lisa

3/5

28 Dec, 2023

Tsholofelo Monokoane

3/5

30 Dec, 2023

There is no air-conditioning in rooms, you are proveded with a fan. Elevators needs serious service. Hallways does not have enough lighting.

Denis Mugo

5/5

12 Nov, 2023

Quick service and late night response. Very nice and prompt receptionist

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.