The Hey Hotel

3.9/5(519 Reviews) rating

4 Star Hotel locationPin

Interlaken, Canton of Bern

1/61

About hotel

Embark on an adventure to the heart of Interlaken and indulge in the charming ambiance of our 4-star establishment, The Hey Hotel. Located in the bustling central area of the city, our property offers convenient access to an array of top attractions that will leave you in awe. Immerse yourself in the exquisite beauty of the Swiss landscape by visiting the Alpine Garden or the Tourist Museum, both a stone's throw away from our hotel. Marvel at the breathtaking scenery and gain a deeper understanding of the diverse history and culture of this magnificent destination. Enter our 192 air-conditioned rooms, equipped with modern amenities to ensure your stay is nothing short of comfortable and convenient. Stay connected with complimentary high-speed wireless Internet, and unwind with a selection of cable channels on our flat-screen TVs. Savor a cup of freshly brewed coffee from our in-room brewing facilities, and pamper yourself in our immaculate bathrooms, complete with complimentary toiletries and hair dryers. Satisfy your hunger at our on-site restaurant, or relax with a refreshing drink at our bar/lounge. Start your day off right with a complimentary buffet breakfast, the ideal fuel for a day of exploring all that Interlaken has to offer. For business travelers, we offer three flexible meeting rooms, as well as convenient services like complimentary newspapers and dry cleaning/laundry. With complimentary wireless Internet access and self-parking options available (subject to fees), your stay at The Hey Hotel will be hassle-free and extraordinary. Book your stay now and prepare to be enthralled by the finest Swiss hospitality. Don't forget to take advantage of our amazing Hey Hotel room prices and book directly through our website to save even more. Experience the best of Interlaken with us. Book The Hey Hotel online today. Located at Höheweg 73800, Switzerland.

Highlights

• Central Interlaken location, steps away from Hoeheweg shopping street • 4-star property rated by Hotelstars Union • Air-conditioned rooms with complimentary WiFi and cable programming • Within walking distance to Kletterhalle Interlaken and Mystery Rooms • Easy access to Interlaken Ost Ferry Terminal and Lake Thun, perfect for sightseeing • Nearby amenities include Alpine Garden, Tourist Museum, and Interlaken Casino • Only 0.9 kilometers from Interlaken Ost Railway Station • Approximately 50 kilometers from Bern airport • Convenient amenities such as complimentary WiFi and a hair salon • Business-friendly with 3 meeting rooms available for events • On-site restaurant and bar/lounge serving delicious meals • Free newspapers, dry cleaning, and 24-hour front desk • Self-parking available at an additional charge • Ideal for both casual and business travelers • Luxury, boutique, and budget options available

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

192

Popular Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Shopping mall

Hiking

Beauty Shop/Salon

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Shopping mall

Activities

Hiking

Services

Beauty Shop/Salon

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a smoke detector.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking..

A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age. . A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age..

Tourism fee: CHF 1.00 per person, per night.

We have included all charges provided to us by the property..

Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets allowed.

Service animals are allowed.

Only dogs and cats are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a smoke detector.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Tourism fee: CHF 1.00 per person, per night.

We have included all charges provided to us by the property..

Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets allowed.

Service animals are allowed.

Only dogs and cats are allowed.

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Amenities

Location

H�heweg, Interlaken, Canton of Bern, 3800

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Ratings & Reviews

3.9/5

519 Ratings

Erica Coe

5/5

25 Dec, 2023

The Hey Hotel was part of our package booked by Rail Booker's. My husband and I were pleasantly surprised as the hotel is in a perfect location in Interlaken. It was clean, comfortable and we had a balcony overlooking the main street. We only stayed 2 nights but had a wonderful experience. The breakfast buffet had a huge selection and was great. The staff were all super friendly and helpful. We would definitely return another time if we get to come back. Thank you!

Jacky Bourke

4/5

6 Jan, 2024

We stayed here mid December as part of a group tour. Great Location however the standout for us was the service. Our original room has lower ceilings in parts due to roof space. Being taller, I kept hitting my head so we spoke with reception who moved us to another room (as it turned out we were moved into the honeymooners suite which was very spacious and no ceiling height issues). Throughout the entire stay (3 nights) the team at Hey! were super friendly and helpful.

josephine lim

5/5

18 Jan, 2024

It’s a nice hotel with really friendly and helpful staff. They are very prompt in answering emails specially if you have concerns or queries about your bookings, things you might have left, and other matters concerning your stay. A thumbs up for all their staff. Again thank you.

Trevor Daugherty

1/5

30 Sep, 2023

My wife and I booked Hey Guest House for 3 nights, for our honeymoon. The pictures looked nice online. We showed up, got the keys and checked in. First thing I noticed was the horrible smell as soon as we walked into the room. I opened the window and noticed a bunch of cigarette butts below the window. Mystery solved, cigarettes and cheap air freshener. As my headache starts to grow, I walk into the smallest bathroom you can imagine. The bathtub was stained and there was hair in the tub from the last guests. At this point we go to grab our things off the bed to talk to the front desk and realize that our backpack was sitting on a disgusting stain on the comforter. We go speak with the front desk and not only were they rude and condescending, they told us they would not offer a refund (because it was not 3 days prior to the booking) and that they would only offer us another room if we gave them an additional $250 A NIGHT!! Absolutely do not stay here. You can stay at the local crack motel for a fraction of the price and get the same quality as this horrid hotel. Hey Guest House, you are a garbage stain on the memory of our honeymoon, and I will tell anyone that will listen, that you are the worst hotel I have ever visited.

Erica Coe

5/5

25 Dec, 2023

Jacky Bourke

4/5

6 Jan, 2024

josephine lim

5/5

18 Jan, 2024

Blake Guidry

4/5

27 Jan, 2024

The best perk about this hotel is its location. It is really close to a lot of restaurants and conveniently located between both train stations. The hotel itself was very nice, and staff were all great. Only downside is that the rooms a really small / cramped.

Trevor Daugherty

1/5

30 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.