The Hotel

4.5/5(3.13K Reviews) rating

4 Star Hotel locationPin

Brussels, Flemish Region

119

1/119

About hotel

Tucked in the vibrant city of Brussels is our centrally located 4-star hotel - a tranquil oasis offering affordable and comfortable accommodations suitable for a variety of travelers. Each one of our 422 elegantly designed guest rooms comes equipped with modern amenities such as complimentary Wi-Fi, satellite TV, and premium minibar items ensuring a pleasant and relaxed stay. But the Hotel room prices are not the only reason to choose our hotel. Treat yourself to a rejuvenating spa treatment, or let our attentive concierge services take care of your every need, making your stay truly hassle-free. And when it's time to dine, indulge in delicious meals at The Iris, boasting delightful garden views, or opt for our 24-hour room service menu. With two bars/lounges at your disposal, you'll never run out of options for a refreshing drink or a nightcap. Start your day on a high note with a full breakfast from our weekday and weekend menus, perfectly blending convenience with luxury for our guests. But convenience is not all we have to offer. Our hotel boasts over 17,000 square feet of event space, ideal for hosting meetings, conferences, or special occasions. And with our prime location in the Upper Town district at 38 Boulevard de Waterloo1000, Belgium, you'll have easy access to must-visit attractions like Egmont Palace and Place du Petit Sablon. Immerse yourself in the rich culture of Brussels by visiting iconic landmarks such as the Law Courts of Brussels or take a leisurely walk through the charming Place du Grand Sablon. And for the curious travelers, Avenue Louise and the Royal Museums of Fine Arts of Belgium are just a stone's throw away. Traveling to our hotel is a breeze, with its proximity to Brussels Airport, Antwerp Intl., and Brussels South Charleroi, making for a seamless and stress-free stay. Book your stay with us now and discover the heart of Brussels like never before - Book The Hotel Online today!

Highlights

• Centrally located in Brussels' Upper Town, a 4-minute walk from Egmont Palace and 6 minutes by foot from Place du Petit Sablon • 4-star hotel with 422 guestrooms featuring free minibar items and espresso makers • Close distance (0.3-1 km) to popular attractions such as Avenue Louise, Royal Museums of Fine Arts of Belgium, and Mont des Arts • Within walking distance to the airport (15 km) and railway station (1 km); shuttle services available • Perfect for both casual and business travelers • Full-service spa, complimentary Wi-Fi, concierge services, and vending machine on-site • On-site restaurant with garden views and 2 bars/lounges for dining and unwinding • Event facilities (1600 square meters) and self-parking (subject to charges) available

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

422

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Vending machines

Concierge desk

Bicycle rentals

Breakfast available

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Vending machines

Concierge desk

Bicycle rentals

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

Green Key (Foundation for Environmental Education).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 4.24 per room, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-out is available.

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in. Any other arrangements must be coordinated with the property prior to arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

Green Key (Foundation for Environmental Education).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 4.24 per room, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-out is available.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

₹17,846

₹30,659

42% OFF

+ ₹1,410 taxes / night

Earn 192 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹17,846

₹30,659

42% OFF

+ ₹1,410 taxes / night

Update Price

Earn 192 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Bd de Waterloo, Brussels, Flemish Region, 1000

View on Maps

Ratings & Reviews

4.5/5

3.13K Ratings

Jamie L

1/5

9 Dec, 2023

1. Unfriendly staff (borderline rude) 2. Room was dirty when I checked in with bunch of hair and food crumbs all over the sofa and on the bed 3. Furniture was super worn out in the room, not equipped to be in a "luxury" hotel with that price I had such high expectations but had unpleasant experience staying in The Hotel Brussels. Largely due to very unfriendly, borderline rude staff, especially from Reception area. They make paying customer feel like an idiot for asking simple questions and some of them are so unnecessarily aggressive. I haven't experienced customer service from like this in any hotel in any countries. The rooms also needs some upkeep as the sofas in some rooms are all worn out and looking miserable. My first room was dirty with bunch of body hair lying around with food crumbs and sofa in that room was extremely torn. When I called and got a new room, sofa in the new room was also very torn. Please buy some new sofas or fix the existing ones. For a hotel that prides themselves as an "upscale" place, this place needs bunch of improvements. For anyone looking for some nice hotel experience in Brussels, this might not be the best choice for you.

Frederik Zevenbergen

4/5

17 Oct, 2023

My recent stay at Brussels' 'The Hotel' left me somewhat perplexed, considering the high expectations I had harbored. As a frequent visitor to Brussels for business, I had looked forward to a luxurious and top-of-the-line experience, but the reality fell short. The room I was assigned had clearly seen better days, with chipped paint, dirty curtains, and a disconcerting crack in the door. While the bed was comfortable, and the view of the city was magnificent, the overall state of the room did not match the promised luxury. On the upside, despite my room's unfortunate proximity to the elevators, I was pleasantly surprised that I did not experience any significant noise disturbances. However, the disappointment resurfaced when I ventured to the lobby, where the prices of the drinks were rather high. While the atmosphere was agreeable, it left me with the impression that the hotel may prioritize profits over guest satisfaction. The breakfast offered at 'The Hotel' was a redeeming feature, with a good variety of choices and a plentiful spread. However, this positive aspect was tarnished by the lack of clean plates. Waiting for an extended period for fresh plates detracted from what could have been a seamless and satisfying breakfast experience. In conclusion, 'The Hotel' may offer certain appealing aspects, but it would benefit from a closer look at room maintenance, pricing, and service efficiency to truly live up to its luxurious branding.

Risser Florent

5/5

29 Dec, 2023

Very nice experience at The Hotel. Room was very nice and the view is stunning. Lots of varieties at the breakfast. We had a very good stay with my family. Perfect location everything is walkable within 20min.

Jamie L

1/5

9 Dec, 2023

Frederik Zevenbergen

4/5

17 Oct, 2023

Risser Florent

5/5

29 Dec, 2023

Mandana Kheshtchin

5/5

12 Dec, 2023

Excellent hotel. 22nd floor, panoramic room has breathtaking views of the city and its landmarks. Extremely clean with a beautiful private lounge on the 24th floor. Breakfast was perfect with an excellent, wide variety of food. The dairy products were out of this world as well as the salmon and bread.

Caroline Ejikeme

5/5

5 Sep, 2023

It was a wonderful stay. In good proximity to so many attractions and eating spots. We had a great time. I can recommend the corner room. The view is amazing and the way they placed the couch next to the window is perfect for relaxing, having coffee, some Belgian chocolate and enjoying the view.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.