The Level at Melia Castilla

4.8/5(53 Reviews) rating

4 Star Hotel locationPin

Madrid, Community of Madrid

213

1/213

About hotel

Experience unparalleled sophistication and luxury at our exquisite 4-star hotel, ideally located in the bustling and vibrant Tetuan neighborhood in Madrid. The Level at Melia Castilla offers a prime location near top attractions, including the iconic Plaza de Castilla, the majestic Gate of Europe, and the renowned Santiago Bernabeu Stadium. With the Paseo de la Castellana just steps away, our hotel is the perfect starting point for exploring the city or accessing public transportation. Immerse yourself in ultimate comfort in one of our 84 opulent and spacious guestrooms, meticulously designed with modern amenities to fulfill all your needs. Enjoy the convenience of minibars and espresso makers, along with the plush and luxurious pillow-top beds equipped with premium bedding. Stay entertained with our 32-inch LED televisions and stay connected with complimentary Wi-Fi access. And for a truly indulgent experience, our private bathrooms are equipped with designer toiletries and hair dryers. But the exceptional facilities and services of The Level at Melia Castilla extend beyond the guestrooms. Step outside and discover the vibrant Azca Financial District, the bustling Cuatro Torres Business Area, and the prestigious Hospital La Paz, all conveniently located nearby. Immerse yourself in the rich culture of Madrid and visit popular tourist spots such as the National Auditorium of Music, the charming Sorolla Museum, or the picturesque University City. After a long day of exploring and indulging, relax and recharge at our 24-hour health club or take a refreshing swim in our seasonal outdoor pool. Stay connected with our complimentary Wi-Fi access, or indulge in delectable cuisine at our two on-site restaurants. Planning an event? Our hotel features 30 meeting rooms, making it the perfect venue for any occasion. And for a seamless stay, take advantage of our express check-in and check-out services, as well as our concierge services. Wind down with a drink at our bar or poolside, or grab a quick snack at our coffee shop. And to start your day off right, enjoy a complimentary continental breakfast served daily. Book The Level at Melia Castilla online today and experience the perfect combination of luxury and convenience at our hotel, located at Calle del Poeta Joan Maragall, 43, Madrid 28020, Spain.

Highlights

• 4-star hotel in Madrid (Tetuan) near Plaza de Castilla and Gate of Europe • 10-minute walk from Plaza de Castilla and 1.4 km from Santiago Bernabeu Stadium • 84 guestrooms with minibars and espresso makers • 32-inch LED TVs and complimentary WiFi • Proximity to popular tourist attractions such as Paseo de la Castellana and Azca Financial District • 24-hour health club and seasonal outdoor pool for recreational activities • Concierge services and gift shops/newsstands available • 2 on-site restaurants and 24-hour room service • Business amenities include express check-in/out and 30 meeting rooms • Complimentary continental breakfast and daily reception for guests • Close to airport (15.1 km) and railway station (2.5 km) • Ideal for both casual and business travelers.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Swimming Pool

Bell staff/porter

Accessible parking

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Coffee/tea

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Swimming Pool

Bell staff/porter

Accessible parking

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Food & Beverages

Coffee/tea

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Guests must contact this property in advance to reserve cribs/infant beds.

This property accepts credit cards and cash.

Cashless transactions are available.

This property uses eco-friendly cleaning products.

Safety features at this property include a smoke detector and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

No rollaway/extra beds available.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Food service has been amended for enhanced safety.

Contactless check-in is available.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The seasonal pool will be open from June 17 to September 01..

Pool access available from noon to 8:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

If you arrive at the property after hours, you'll need to check in at an alternate location: Main Reception at Meliá Castilla.

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Guests must contact this property in advance to reserve cribs/infant beds.

This property accepts credit cards and cash.

Cashless transactions are available.

This property uses eco-friendly cleaning products.

Safety features at this property include a smoke detector and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

No rollaway/extra beds available.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Food service has been amended for enhanced safety.

Contactless check-in is available.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The seasonal pool will be open from June 17 to September 01..

Pool access available from noon to 8:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

If you arrive at the property after hours, you'll need to check in at an alternate location: Main Reception at Meliá Castilla.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

₹25,220

₹29,775

15% OFF

+ ₹2,815 taxes / night

Earn 280 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹25,220

₹29,775

15% OFF

+ ₹2,815 taxes / night

Update Price

Earn 280 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Tetu�n, Madrid, Community of Madrid, 28020

View on Maps

Ratings & Reviews

4.8/5

53 Ratings

Adam

5/5

8 May, 2023

Well I don’t normally give 5 star reviews because I always believe something can be improved. I will give this hotel 5 stars because they gave me and my partner 5 star service. It was unbelievable stay for 5 nights, from arriving to departing we were made to feel welcome and served. When we arrived we were not sure where ‘the level’ check in area was, then a staff member came over to us and asked if we were ok and I said I was looking for the level, and he went above and beyond (I did not get his name) and took my case and showed us physically where to go. The service is on another level, at breakfast the waiters/waitress’s were outstanding looked after all their guests. All the staff that we came across are a credit to this hotel and company. The private lounge for the level guests is so relaxing, you get drinks and snacks all day and I mean all day. They provide spirit/liquor drinks from 6pm - 9pm every evening, and Daniel I think his name was, is an unbelievable service staff and what lovely person from Caracas Venezuela, I hope he achieves his dreams in the future. Madrid is a beautiful city it really really is we will be back and back to this amazing hotel for sure. You have to book the level service to get the private Lounge etc.

D K

5/5

23 Apr, 2023

I recently stayed at The Level at Melia Castilla; I have to say that the service was exceptional… I had some issues with the temperature of the room that was assigned to me and the way that the manager Hector handled it was just great. Sometimes it is when issues arise that you can really tell the quality of the customer service in hotels; and that was 5 star customer service. The Level gives you access to the lounge where breakfast is served and cocktail hour is provided every night; they actually have staff making the cocktails for you and there is a wide spread of tapas… 100% worth the extra Nick put for theLevel” lounge access… I found the service to be on par if not better with Hilton and Marriott (I am not exaggerating)…. The Melia chain of hotels has become my number 1 choice when I Visiting Spain…

Neil Rickards

5/5

15 Apr, 2023

One of, if not the best hotel I've stayed in. Service was absolutely first class. The Level is something I've not experienced before and I'd pay to go again. The food was excellent. Breakfast had a vast choice and was superb. It's a hotel that leaves you wanting for nothing. Only to go back.

Adam

5/5

8 May, 2023

D K

5/5

23 Apr, 2023

Neil Rickards

5/5

15 Apr, 2023

morvarid ganjalizadeh

5/5

4 Jun, 2022

Personnel were amazing. Rooms are clean. Great breakfast. Highly recommended

I Kayyali

5/5

23 Jun, 2023

Good as always!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.