The Milestone Residences

4.8/5(496 Reviews) rating

5 Star Hotel locationPin

London, England

The Milestone Residences exterior_detail

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About hotel

Location: With a stay at The Milestone Residences in London (London City Centre), you'll be within a 5-minute drive of Hyde Park and Natural History Museum. This 5-star hotel is 2.5 mi (4.1 km) from Buckingham Palace and 2.8 mi (4.4 km) from Piccadilly Circus.Rooms: Treat yourself to a stay in one of the 6 individually decorated guestrooms, featuring fireplaces and plasma televisions. Your memory foam bed comes with Egyptian cotton sheets. Kitchens are outfitted with refrigerators, ovens, and stovetops. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Kensington High Street - 0.1 km / 0.1 mi
Kensington Gardens - 0.2 km / 0.1 mi
Kensington Palace - 0.6 km / 0.3 mi
Imperial College London - 0.7 km / 0.5 mi
Royal Albert Hall - 0.8 km / 0.5 mi
Hyde Park - 1 km / 0.6 mi
Science Museum - 1.4 km / 0.8 mi
Natural History Museum - 1.5 km / 0.9 mi
Portobello Road Market - 1.6 km / 1 mi
Victoria and Albert Museum - 1.7 km / 1.1 mi
Olympia Conference and Exhibition Centre - 1.8 km / 1.1 mi
Harrods - 2 km / 1.3 mi
Chelsea and Westminster Hospital - 2.4 km / 1.5 mi
Hyde Park Corner - 2.5 km / 1.6 mi
Marble Arch - 2.6 km / 1.6 mi

The nearest airports are:
London City Airport (LCY) - 20.3 km / 12.6 mi
Heathrow Airport (LHR) - 23.2 km / 14.4 mi
Gatwick Airport (LGW) - 91 km / 56.5 mi
Luton Airport (LTN) - 55.4 km / 34.4 mi
Stansted Airport (STN) - 68.6 km / 42.6 mi

Amenities: Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.Business Amenities: Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.Dining: At The Milestone Residences, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. English breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

Valet parking

Concierge desk

Indoor pool

Breakfast available

Business center

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

Valet parking

Concierge desk

Indoor pool

Food & Beverages

Breakfast available

Services

Gym

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Safety features at this property include a security system, a first aid kit, and window guards.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Electrostatic spray is used for disinfection.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

There is no front desk at this property. The check-in location differs from the property location. Check-in location: [The Milestone Hotel - 1 Kensington Court, London, W8 5DL]. If you arrive at the property after hours, you'll need to check in at an alternate location: [1 Kensington Court, London, W8 5DL]. Guests will receive an email 72 hours before arrival with check-in instructions. The host will greet guests on arrival.

Pet Policy

Pets allowed.

Pets allowed (no fees).

Service animals are allowed.

Service animals are exempt from fees/restrictions.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Safety features at this property include a security system, a first aid kit, and window guards.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Electrostatic spray is used for disinfection.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

Pet Policy

Pets allowed.

Pets allowed (no fees).

Service animals are allowed.

Service animals are exempt from fees/restrictions.

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Amenities

Location

Kensington Ct, London, England, W8 5DL

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Ratings & Reviews

4.8/5

496 Ratings

Bobby

4/5

21 Jan, 2024

Very pleasant weekend. We had mixed feelings about our stay as there was mixed from extremely good to average. But overall we had great breakout weekend. We looked for very old school stay in good area - we received that for 100% Our expectations from dinner in this kind of hotel high level restaurant was bit damaged. We expected for full of original flavours and surprising dishes but received average served dishes with no surprises and originality at all. Can admit bread and chefs compliments was great, but rest just average pub style. Service and ambiance at restaurants was great as it should be at that level hotel. Was bit disappointed on water availability. Was only cheap Belu water for very high price. Water what you can buy in any average pub for £2 we paid £8. We just went to shop and bought some water what we would like to have with us. Like I said there is mixed feelings from high to low. But we did not let our disappointments ruin our weekend and did our best to enjoy our stay. And we succeeded with great staff and service provided and that is the most important things. Rest is just small things what doesn’t really matter if we think Overall would like to thank all team but can’t leave 5 stars but 4 with huge + for sure

Laura Roe

5/5

22 Dec, 2023

Visited the Stables cocktail lounge in the Milestone Hotel. The staff and atmosphere was first class! Our server, Antonia, was lovely, attentive and very helpful with directing us on choosing a specialty cocktail. We enjoyed chatting with her and she was genuinely appreciative and interested in us as patrons. I highly recommend going for cocktails here and enjoying all it has to offer. Loved it so much that I wanted to book a room there! Enjoy!

celesta henry

5/5

26 Dec, 2023

What a lovely place! We had a catered tea. The staff was wonderful. The food was delicious! They were able to accommodate ALL the dietary needs of our guest. Tim was wonderful in offering advice on where to go after our event. Looking forward to working with them again.

Joyce Yin

5/5

4 Oct, 2023

The staff here are experts in hospitality, the best of the best. We enjoyed our stay here very much. From walking into the hotel, we felt welcomed and taken care of. After checking in, we were given a tour of the hotel, and were offered welcome drinks. The entire team was very professional and knowledgeable. They were always just a phone call away and would get your requests sorted. The amount of attention they put into the little details really made this place stand out. If you are looking for a home away from home, this is it!

Bobby

4/5

21 Jan, 2024

Laura Roe

5/5

22 Dec, 2023

celesta henry

5/5

26 Dec, 2023

Cliff Green

5/5

19 Dec, 2023

Our favourite place to stay in London. We have just spent a wonderful 3 nights at the milestone. The staff are so lovely and attentive, nothing seems to be to much trouble for them, If it enhances your stay. The breakfast and afternoon tea both deserve a special mention, and personally, I think you would struggle to find better. We will be returning very soon

Joyce Yin

5/5

4 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.