The Murray, Hong Kong, a Niccolo Hotel

4.4/5(1.60K Reviews) rating

5 Star Hotel

The Murray, Hong Kong, a Niccolo Hotel facade

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About hotel

Discover the affordable luxury of The Murray, Hong Kong, a Niccolo Hotel. With its prime location in the heart of Central and Western District, this 5-star hotel offers unbeatable room prices without skimping on grandeur and sophistication. Conveniently situated within walking distance of must-see landmarks like Hong Kong St. John's Cathedral and The Peak Tram, The Murray is the perfect base to explore the vibrant culture and bustling streets of the city. Choose from 336 modern and spacious rooms, each equipped with premium amenities to ensure a comfortable and enjoyable stay. From plush bedding to complimentary Wi-Fi and internet access, every detail has been carefully curated to enhance your experience. The sleek Smart televisions in each room add a touch of elegance and sophistication. Feeling indulgent? The Murray has you covered with a 24-hour health club and a breathtaking rooftop terrace to relax and unwind. Need help planning your stay? Our personalized concierge services are at your disposal. With 5 tantalizing restaurants and 2 bars/lounges, you'll never have to worry about satisfying your culinary cravings. Ideal for both business and leisure travelers, The Murray's prime location puts you within walking distance of iconic attractions like the Bank of China Tower and Lan Kwai Fong. Hosting a meeting or event? Our spacious conference center with state-of-the-art facilities has got you covered. And for those traveling to Hong Kong, The Murray is just 38.1km from Hong Kong International Airport, ensuring easy accessibility. Book your stay at The Murray, Hong Kong, a Niccolo Hotel online today and discover the unmatched beauty and energy of this vibrant city. Our 22 Cotton Tree Drive, Central address ensures ease of access for all our guests. Experience the best of Hong Kong with The Murray.

Highlights

• Centrally located luxury hotel with 336 air-conditioned rooms and 5-star amenities • Steps away from Hong Kong St. John's Cathedral and The Peak Tram • 0.1 km to Hong Kong Park and 1.1 km to Lan Kwai Fong entertainment district • Rooms feature down comforters, premium bedding, and complimentary Wi-Fi • 24-hour health club, rooftop terrace, and garden for leisure and recreation • Complimentary newspapers, concierge services, and express check-in for business travelers • 20452 sq ft event space, including a conference center, for meetings and events • 38.1 km from Hong Kong International Airport, with convenient transportation options • 5 on-site restaurants and 2 bars/lounges for dining and relaxation • Budget-friendly option for both casual and business travelers in Hong Kong.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

336

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Snack bar

Valet parking

Concierge desk

Indoor pool

Breakfast available

Train Station Drop Service

Train Station Pickup Service

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Snack bar

Valet parking

Concierge desk

Indoor pool

Food & Beverages

Breakfast available

Services

Gym

Train Station Drop Service

Train Station Pickup Service

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Onsite parties or group events are strictly prohibited.

Safety features at this property include a smoke detector, a security system, and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

This property does not permit weddings or wedding-related events in guestrooms.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in.

Pet Policy

Only dogs and cats are allowed.

Pets cannot be left unattended.

Pets allowed.

Maximum number of pets per room 1.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Onsite parties or group events are strictly prohibited.

Safety features at this property include a smoke detector, a security system, and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

This property does not permit weddings or wedding-related events in guestrooms.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Pet Policy

Only dogs and cats are allowed.

Pets cannot be left unattended.

Pets allowed.

Maximum number of pets per room 1.

₹41,314

₹47,360

13% OFF

+ ₹4,339 taxes / night

Earn 456 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹41,314

₹47,360

13% OFF

+ ₹4,339 taxes / night

Update Price

Earn 456 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Cotton Tree Dr, Hong Kong

View on Maps

Ratings & Reviews

4.4/5

1.60K Ratings

Kwan Jamigranont

5/5

24 Nov, 2023

Loving my stay at The Murray. The architecture was beautiful to look at, the room are spacious and comfortable. Breakfast buffet is good, be sure to grab the yummy egg tart as well. The room and the bathroom is spacious. The layout are well throughout. The bedding was very comfortable, got a really good sleep. The bathroom is big and well planned. Comfortablw stays, would love to come back here again.

Ringo Cheung

1/5

10 Nov, 2023

I would never recommend this hotel to any friends who want to celebrate with your love one. I had pre-booked my trip, including a special request for setting up a surprise proposal, and the experience fell far below my expectations. Upon checking into our room at the communicated time, I was dismayed to find that nothing had been prepared as per my clear instructions. This oversight is entirely unacceptable, as it greatly impacted the intended atmosphere and significance of the moment. A proposal is a once-in-a-lifetime experience, and unfortunately, it has now become a regrettable and unforgettable one. If hotel staff had missed the instructions, a simple notification would have allowed me to temporarily relocate my girlfriend from the room while the surprise was being arranged. However, concierge arrived with the flowers and balloon in plastic bags, without any callback or response email. I am deeply disappointed by the approach the team took to rectify this situation. Throughout the course of our stay, there were multiple opportunities for hotel staff to notice the error and handle it in a more considerate and professional manner. At least the check-in staff will notice my request during my check-in? Regrettably, this was not the case, and their actions completely undermined the surprise element and significantly impacted the overall mood of our trip. it is overall a very disappointed stay and not recommend!

Anoir Anoir

5/5

19 Dec, 2023

Although I didn't stay at this hotel, I had a fantastic experience with their customer service. Michael Chak, one of the staff members, was incredibly helpful and accommodating. He patiently addressed my concerns and went out of his way to assist me. I'm grateful for his exceptional service and hope to stay at this hotel in the future. Thank you, Michael!

Kitty Tam

1/5

4 Jan, 2024

Hotel staff are nice to make a sale or to make an impression but they are absolutely not customer focus and made numerous of careless mistakes. Furthermore, all promises of “follow up” are simply emptiness just to get the customer out of their hair. Lovely hotel, but I am taking my business and have instructed my company to stop booking from the Murray due to the horrific empty promises and unacceptable customer experiences. I have asked for the manager to reach out to me so I can share my experience to file a formal compliant. No one cares to call. Haha. Have no choice but to post on media and leaving bad reviews. Also, the food isn’t that good for in room dinning.

NOtruth World

1/5

18 Dec, 2023

We are international couple, From Japan and HK, we have booked the deluxe room in the Murray few days ago for Bday celebration, end up we felt very disappointed overall. And we will not coming anymore, services and quality is not on standard and not match the price range. A: Overall the services is low and not 5star hotel standard , exp: 1: off the taxi at the entrance with 2 big luggage, with out help from the staff until we at the lobby. 2: Oshibori for the guest welcoming gestures, it should be wet and hot but all dry B: the view we booked for the deluxe room, is low floor at 11/F and facing to buildings, but then it should be available at high floor and could facing to garden road. C: the quality of hard wear is totally disappointing. 1: Flower at the lobby and main area is fake, plastic flower is dusty and it should not happen in a 5 star hotel, saving the cost from those important basic standard, it looks like mainland chinese hotel . 2: The flower in our hotel room is dying and lack of aesthetic. 3: The painting in the lobby and room is not match the environment, inside of the room, also around the dirt and renovation mark, unprofessional at all, it makes us very angry and money spend without good quality. We will not recommend to stay and the quality of the hotel is low and mainland Chinese standard . Do not over expected.

Kwan Jamigranont

5/5

24 Nov, 2023

Ringo Cheung

1/5

10 Nov, 2023

Anoir Anoir

5/5

19 Dec, 2023

Kitty Tam

1/5

4 Jan, 2024

NOtruth World

1/5

18 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.