The Pelham London - Starhotels Collezione

4.5/5(250 Reviews) rating

5 Star Hotel locationPin

London, England

The Pelham London - Starhotels Collezione exterior_detail

1/90

About hotel

Experience the ultimate blend of luxury and comfort at The Pelham London - Starhotels Collezione. Our 5-star hotel, nestled in the heart of London City Centre at 15 Cromwell Place, South Kensington, England SW7 2LA, United Kingdom, offers 52 individually decorated guestrooms for a unique and welcoming atmosphere. Take advantage of our prime location, just a short walk from popular attractions like the Natural History Museum, Victoria and Albert Museum, and Harrods. Each room is equipped with amenities such as minibars, flat-screen TVs, and complimentary Wi-Fi, ensuring a comfortable stay. Our private bathrooms, complete with designer toiletries and bidets, offer a touch of luxury. Need to unwind? Our cozy lobby with a fireplace is the perfect spot, and for those looking to stay active, our 24-hour fitness center is always open. Our hotel is an ideal base for exploring the city, with the Science Museum and Kensington Gardens just a short walk away, and Hyde Park and Kensington Palace easily accessible. Never have a dull moment during your stay with us. Work travelers will appreciate our business center and conference space, while families can take advantage of our concierge services and babysitting (surcharge). Indulge in delicious Italian cuisine at our on-site restaurant, La Trattoria, or grab a quick bite at the coffee shop/cafe. End the evening with a drink at one of our two bars/lounges. Book The Pelham London - Starhotels Collezione online now and enjoy affordable accommodations, suitable for a variety of people. Our hotel offers easy access to the nearest airports, including Heathrow Airport. Discover the charm and sophistication of London with us.

Highlights

• Located in the heart of London, within a 5-minute walk to Natural History Museum and Victoria and Albert Museum • Luxurious 5-star hotel with individually decorated guestrooms and designer toiletries • Conveniently situated near famous sites such as Harrods and Imperial College London • Walking distance to Cromwell Road and Science Museum • Within 1 kilometer of Kensington Gardens, Hyde Park, and Kensington High Street • About 20 kilometers from Heathrow Airport and 18 kilometers from London City Airport • Amenities include a 24-hour fitness center, free Wi-Fi, and concierge services • Ideal for both casual and business travelers with a business center and event facilities • Enjoy fine Italian dining at the hotel's restaurant and 24-hour room service • Nearby attractions include Hyde Park Corner, Thames River, and Kensington Palace.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Designated Smoking Areas

Library

Concierge desk

Baby Sitting / Child Services

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Designated Smoking Areas

Library

Concierge desk

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹27,418

₹35,580

23% OFF

+ ₹5,390 taxes / night

Earn 328 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹27,418

₹35,580

23% OFF

+ ₹5,390 taxes / night

Update Price

Earn 328 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Cromwell Pl, London, England, SW7 2LA

View on Maps

Ratings & Reviews

4.5/5

250 Ratings

Pranav Sanghadia

3/5

7 Jan, 2024

5 stars for the device and the staff and 1 star for the hotel itself. I haven't seen the hotel staff so loyal and dedicated to please the customer!!! If I start a hotel in London I would certainly hire the staff from Pelham giving them 1.5 times salary. Now to the review, we booked this hotel for 3 during Christmas holidays, the hotel is in the key location of London, many museums and tourist places are at walkable distance. The subway station is in front of the hotel. The rooms are cozy and not suitable for 3 adults. The third bed they provide could make you very uncomfortable!!! In our room they fixed the third bed and then there was no space to walk for us. The rooms are good for two only, I should also say that they were clean, and well prepared for the guests. Upon my request they removed the two chairs the next day which gave a bit more room to walk or not bump into each other at every step. Bathrooms are remodeled, there was enough space to hang our jackets and other clothes. The heater didn't warm up the room uniformly, we felt very warm sometimes in the night and otherwise cold. I would stay again at this hotel for their service and location!!! They also have a restaurant in the basement or level below the ground, we had the continental breakfast everyday, if you want some protein you might have to order it on top of your included breakfast. The restaurant staff was good, friendly!!!

Thafer Abduljalil

2/5

1 Dec, 2023

The room was too small and apparently could not be changed. It also was not cleaned after returning to the hotel in the evening which was inconvenient. The Wi-Fi was not working which was highly inconvenient as I had to be roaming on my overseas network.

Hope

4/5

12 Nov, 2023

I really enjoyed my staying at the Pepham the room was cosy and the staff were nice. The only problem is the room carpet and the wallpaper were full of spots weren’t clean. And the bathroom radiator didn’t work

Pranav Sanghadia

3/5

7 Jan, 2024

Thafer Abduljalil

2/5

1 Dec, 2023

Hope

4/5

12 Nov, 2023

Tersoo Sugden

5/5

23 Sep, 2023

Exceptionally comfortable bed. Immaculate room, decor and service/friendliness top-notch. Exceptional value for West End London and highly recommend.

Dave Steward

5/5

4 Oct, 2023

I made a mistake with my booking & the staff could not have made more of an effort to accommodate us. 1st class customer service! A gem of a hotel in a great location

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.