The Plaza Hotel

4.5/5(6.68K Reviews) rating

4 Star Hotel

1/79

About hotel

Welcome to The Plaza Hotel in Almaty, Kazakhstan! Our 4-star hotel is located in the charming and picturesque Almaly District, surrounded by local charm and contemporary luxury. We offer an enchanting experience for our guests with our prime location just a short stroll away from the stunning St Nicholas Cathedral, the Auezov Kazakh Drama Theatre, and the exciting Fantasy World Almaty. Our hotel is also conveniently situated near the Hippodrome, just 1.2 km away, and the Museum of Arts, State Museum of Arts, and Central Stadium, all within easy reach. Our hotel offers 60 elegantly designed and uniquely furnished guestrooms, each equipped with a plasma TV and minibar to ensure a comfortable and enjoyable stay. Stay connected with our complimentary Wi-Fi and escape the mundane with our wide selection of cable programming. Our spacious and modern bathrooms feature complimentary toiletries and hair dryers for your convenience. Our dedicated housekeeping staff ensures a tidy and welcoming atmosphere for our guests. The Plaza Hotel provides an affordable and comfortable option for a variety of travelers. Our extensive range of amenities and services cater to both leisure and business guests. After a day of exploring the enchanting city of Almaty, unwind with a relaxing massage or hit the fitness center for a workout. Our concierge services are at your disposal, and our 24-hour front desk is always ready to assist with any requests. For business travelers, we offer an on-site business center, dry cleaning services, and conference space. Need transportation? Our staff can arrange airport transfers for a surcharge. Satisfy your cravings at our on-site restaurant, or relax with a drink at our bar/lounge. For guests who prefer privacy, we also offer in-room dining. Don't miss out on our mouth-watering daily buffet breakfast, served from 7:00 AM to 10:00 AM for a fee. Affordable and comfortable accommodations await you at The Plaza Hotel. Book now at our convenient address - 215/120 Kozhamkulov str./ K. Batyr str., Kazakhstan. Don't miss out on our affordable rates, book The Plaza Hotel room prices online for a stress-free reservation process.

Highlights

• Prime location in Almaty's Almaly District, within walking distance to St Nicholas Cathedral and Auezov Kazakh Drama Theatre • 4-star hotel with 60 individually furnished guestrooms, featuring minibars and plasma televisions • Complimentary Wi-Fi and cable programming available in rooms • Pamper yourself with onsite massages and a fitness center • Business amenities including a business center and conference space • Close proximity (1.2-2.7km) to popular attractions such as Fantasy World Almaty, Almaty Opera House, and 28 Panfilov Heroes Memorial Park • Conveniently located 19.9km from Almaty Intl Airport • Onsite restaurant, bar/lounge, and room service available • Surcharge 24-hour airport shuttle service • Suitable for both casual and business travelers • Budget, boutique, and luxury accommodation options available • 24-hour front desk, concierge services, and daily housekeeping provided • 7:00 AM to 10:00 AM daily buffet breakfast available for a fee • Complimentary toiletries and hairdryers in guest bathrooms • Distances from major transportation hubs: Almaty Airport (19.9km), Almaty Central Station (2.5km)

Quick Facts

Check-In

1:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Terrace

Concierge desk

Breakfast available

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Terrace

Concierge desk

Food & Beverages

Breakfast available

Services

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Pet Policy

Pets not allowed.

₹6,590

₹9,187

28% OFF

+ ₹904 taxes / night

Earn 74 Reward Points

Flat ₹1,070.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹6,590

₹9,187

28% OFF

+ ₹904 taxes / night

Update Price

Earn 74 Reward Points

Flat ₹1,070.63 off included with coupon INTSTAY

Amenities

Location

5th Ave, Almaty

View on Maps

Ratings & Reviews

4.5/5

6.68K Ratings

Craig M

4/5

14 Dec, 2023

Stayed at the start of December. An amazing hotel but hugely over priced due to it being a tourist attraction in its own right at this time of year. The rooms are huge, very comfortable and luxurious with a bathroom almost as big as some hotel rooms in Manhattan. Check in was very slow. Only one member of staff on reception meant we stood waiting for almost 30 minutes to check in. Got to our room and a rollaway bed had been left in our room that we never requested. This took almost an hour until someone came to remove it. I see many reviews from non guests complaining about not being allowed access to the hotel but to give a review from a different perspective of someone who had paid to stay there - we had to wait almost an hour to get a drink in the Palm Court despite being residents and we were never able to get a table in the Champagne Bar. When you stay in a hotel you just don't expect that you won't even be able to sit and enjoy a drink there when you feel like one. Was surprised that a hotel charging a room rate of four figures per night didn't even offer complimentary bottles of water or tea/coffee making facilities. Even 2 and 3 star hotels pretty much offer this as standard nowadays. To summarise, an amazing and iconic hotel but really its only worth about half of what they charge in terms of facilities and guest experience.

Laurence Loxam

3/5

22 Jan, 2024

Very underwhelming and I think, probably still able to command the higher rates due to location and it's connection to films. Literally no service to speak to. The doorman was rude but other than that you hardly see anyone and who you do, they do not interact in any way. Is it poor service - no; but is there any service to speak about, not really.

Jahan Shaikh

1/5

25 Jan, 2024

I stayed in The Plaza for a night on 1st of Jan 2024. My booking was prepaid through the booking site. During the stay I was asked to tap the card to cover the deposit which i did. On 10th of Jan when I checked my bank statement hotel charged me 2000 USD which was a full booking amount., I contacted the property on 10th where hotel staff admitted i was over charged by mistake and told me Finance team will refund in 2 days. It has been 15 days now no response from them. First over charged by 2000 and still keeping my money for no reason. Disappointed.

Tim C.

3/5

1 Dec, 2023

I booked a four night stay in an Edwardian suite to spend thanksgiving in the city. The check in was very smooth and the property appears well kept with nice fragrance pumped right through the HVAC system. The entire place smelled nice as a result. I am a die hard fan of Fairmont hotels and have tried many of their properties over the years. Having stayed at their flagship hotel the Savoy in London and their competitor the Ritz, it pains me to say that the service here fell quite short of my expectations of a flagship property. The staff working there seem just “tired” and they do not seem to want to have any sort of genuine connection with the guests. They are just all about business there. This is very different from places like the ritz there they take the time to get to know you and engage in meaningful ways to make the stay a memorable one. Our suite includes some sort of a white glove butler service but I’ve not even see the butler once during my stay. On the day after thanksgiving, somehow our room was not serviced all day. I even called in around 3 pm to request a house keeping service and it did not happen even then. I had to go to the front desk to request it to finally have the room cleaned. I think this hotel is great and has a lot of potential, but the staff training isn’t there yet. It’s also quite unique in the sense that it’s in a historic building in the sea of ultra modern high rises. However, the hotel seems to only occupy the south wing and is quite small despite looking imposing from the outside. As a result most of the rooms don’t have much of a view to speak of. If you are looking for rooms with views, you will have to pay quite a bit more for partial park views. All in all it was a rather uneventful and also unremarkable stay. I am Diamond with Accor and used four suite night upgrades for this stay, but they were not honored at check out. I had to call in and be put on hold for quite a while to get it sorted. The front desk person wasn’t even apologetic for this clerical error. I really want to like this hotel and would love more opportunities to experience its full glory. Perhaps the weekend was just too busy. Although For the same price I’d recommend going with four season or mandarin oriental both of which have much better views and modern amenities.

John Williams

1/5

29 Nov, 2023

On my first trip to America on my 42nd Birthday, I decided to fulfil a childhood ambition and visit The Plaza. My partner and I got dressed up smart and planned to have breakfast before a walk in Central Park. We were greeted by a jumped up, rude, snooty member of staff who informed us that only hotel guests could be catered for, not what is advertised on the website and lots of empty tables. I don't know if he was after a cash bribe or just thought we didn't look rich enough but we left feeling judged and disappointed. We took our custom to Sarabeths down the street, priced very similar to The Plaza and made us feel very welcome indeed.

Craig M

4/5

14 Dec, 2023

Laurence Loxam

3/5

22 Jan, 2024

Jahan Shaikh

1/5

25 Jan, 2024

Tim C.

3/5

1 Dec, 2023

John Williams

1/5

29 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.