The Reef Playacar Beach Resort & Spa - Optional All Inclusive

Pros: the beach was clean, staffs were friendly and we liked the cenote/forest like design of the resort. Cons: I don’t know where to start. The worst thing was the food, it was terrible, I got food poisoning the second day and had an extremely unpleasant experience. There was only one buffet with some questionable, repeated food, and two restaurants which were very mediocre and only served for dinner. The room was at best a 2 star hotel room, it smelled very musty!! There was no coffee maker/water boiler in the room, and the AC was noisy. The facilities were not great. No conditioner in the shower, no lotion, nothing, the shower water was very cold the first day as well. The resort is also not quiet at night, waken up by neighbors a few times at night like 2 am during our stay. Lastly they convinced us to give a pitch for 90 minutes for a vacation club, which turned out to be 4.5 hrs, when multiple staffs tried to convince us to buy their package, very uncomfortable!! Definitely waste of money and time! I was in a much better, cheaper resort in the Cancun area last year, that also had lower rating, so I really thought this one would be great!! I can’t believe they charge this much for what they offer, as it was not a 4 star resort in any means. If you check the reviews on Google map, you see tons of recent bad reviews. Very disappointing… Not recommended.

First of all, I really enjoyed the staff, they were so friendly and great. For the rest of the experience. My sister and I experienced FREQUENT power outages in our room, to the point that it would only stay on for an hour or two until it went off again. When we asked staff it took a while to get them to help us. We asked for a room credit because of the inconvenience and they gave us a voucher for a 40 minute massage, the massage we received only ended up being 20 minutes. To echo everyone else, I had a hard time sleeping through the night because you can hear everything outside of your door, there is absolutely no sound proofing. They also convinced us to go to a presentation similar to a time share which led to an extremely uncomfortable experience. It was a talk with one man who got very upset when he realized we weren’t interested. Like truly a 180 in demeanor. It didn’t seem like he was communicated with that this is pushed on guests heavily at the other locations. I swear i never had a quiet moment though, it was loud and busy everywhere. Even the “quiet” area was overshadowed by the construction happening right by us. The resort itself is immaculate, it’s beautiful and clean everywhere.