The Retreat

4.4/5(273 Reviews) rating

5 Star Hotel

150

1/150

About hotel

Experience unparalleled 5-star luxury at The Retreat, nestled in the bustling city of Kigali. Conveniently located just minutes away from Union Trade Center and Ntarama Church, our hotel offers the perfect escape for business and leisure travelers alike. Our 11 exquisitely decorated guestrooms are designed to provide ultimate comfort and relaxation. Unwind in your private pool or sink into our plush pillowtop beds and soft Egyptian cotton sheets. Stay connected with complimentary Wi-Fi and enjoy your favorite shows on sleek LED televisions. Step onto your furnished balcony or patio and take in the soothing breeze for a refreshing break. Indulge in our top-notch amenities, including a rejuvenating spa, state-of-the-art health club, and outdoor pool and spa tub. Our dedicated concierge services and complimentary Wi-Fi throughout the hotel ensure a seamless and stress-free stay. Business travelers will appreciate our dry cleaning/laundry services, 24-hour front desk, and multilingual staff. With 646 square feet of conference space available, we are the perfect venue for meetings and events. Pleasing your palate is our top priority at Fusion Restaurant, our elegant fine-dining establishment. Sample delectable international cuisine accompanied by premium cocktails at our sophisticated bar/lounge. For a more intimate dining experience, indulge in 24-hour room service. As the evening approaches, head to our poolside bar and be enchanted by the twinkling stars above. Traveling to Kigali International Airport, just 10.6 km away, is a breeze with our complimentary roundtrip airport shuttle. Our on-site free self-parking adds to your convenience. Book The Retreat room prices online and enjoy the best of Kigali during your stay. We are located at No 5, KN 29 Street, Nyarugenge, Rwanda. Let luxury and comfort meet at The Retreat.

Highlights

• Located in the heart of Kigali, just a short drive from Union Trade Center and Ntarama Church • Luxury boutique hotel with 11 individually decorated guestrooms featuring private pools and LED TVs • Plush pillowtop beds with Egyptian cotton sheets for a comfortable night's sleep • Relax at the on-site spa offering massages and facials, or stay active at the health club and outdoor pool • Nearby attractions include Kigali Genocide Memorial Centre and Club Rafiki • Close to the airport (10.6km) and railway station, perfect for both casual and business travelers • Fine-dining restaurant and poolside bar serving international cuisine and 24-hour room service • Conference space for business events and multilingual staff to assist with any needs • Complimentary cooked-to-order breakfast, free WiFi, and concierge services for a convenient stay • Budget-friendly option with free self-parking and a shuttle service (surcharge) available 24/7.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Smoke-free property

On-Site parking

Terrace

Concierge desk

Sauna

Hiking

Airport shuttle service

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Smoke-free property

On-Site parking

Terrace

Concierge desk

Sauna

Activities

Hiking

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Pool access available from 9:00 AM to 6:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Pool access available from 9:00 AM to 6:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Pet Policy

Pets not allowed.

₹41,124

₹46,977

12% OFF

+ ₹7,733 taxes / night

Earn 488 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹41,124

₹46,977

12% OFF

+ ₹7,733 taxes / night

Update Price

Earn 488 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

KN 29 St, Kigali

View on Maps

Ratings & Reviews

4.4/5

273 Ratings

Chandler Williams

5/5

24 Jan, 2024

Really enjoyed our stay. All the staff were eager to help and very happy. The energy of the campus and accommodations made it very easy to relax. ask for Jeanette and get the best massage ever! You can tell the owners take care of their employees and care about their investment. It operates very much like a small family owned business in the best way.

caroline raes

5/5

18 Jan, 2024

I am writing this review only for the massage. I got one for my birthday along with my husband. Mine was good, and his was mediocre. At US$ 95 per person for an hour, I must say this is the most inflated price I’ve ever had to pay for a massage anywhere in the world. The rooms were very basic, so were the products used. One truly struggles to understand what would justified such an inflated price tag. You can easily get equally good or better massages in Kigali for 4 to 5 times cheaper.

Karen Warren

5/5

24 Dec, 2023

Stunning, luxury property in Kigali. Quiet, private. Excellent, varied food choices, caring for people with food allergies. Staff is professional, accomodating, welcoming. Rooms are gorgeous and well appointed; beds and linens are superior comfort.

BGS

5/5

23 Aug, 2023

LOVELY BOUTIQUE HOTEL IN KIGALI! Review of The Retreat Pending review We recently stayed at The Retreat for 2 nights before and after going to see the Gorillas in Rwanda. We were greeted by many staff members welcoming us with singing and dancing. Frank the Front Office Manager was so kind to upgrade us to a Pool Villa for a very special occasion we were celebrating. The pool villa is very spacious with a huge bathroom and living area. The grounds of the hotel have lush landscaping. The atmosphere was lovely to eat outside at night by candle light near the swimming pool. They also have a great spa and my husband had a fabulous massage there. There were a few standouts of the staff while we were there. Kenneth, the porter was so caring with the best attitude. He is truly a very special person. Also Happiness our waitress in the Fusion Restaurant. She was kind and provided us with great service. Thank you also to Reuben (F & B Director), Diane (waitress), and Nina (guest relations). On our last day- twelve of the staff came to our Villa and presented to us a delicious cake and sang to us. All the staff at the hotel were so friendly and very nice. Kiglai is a beautiful city with many things to see. Be sure to go to visit the Genocide Museum and the Nyamirambo Women’s Center- which was launched at the end of 2007 by 18 Rwandese women living in Nyamirambo, Kigali. Together they created a project which aimed to address gender-based violence, gender inequality and discrimination. Today, NWC’s mission is to provide education and vocational training to women who do not have the means to pay for such training on their own, so that they can gain better opportunities for employment. You will see all the women sewing the beautiful handmade items including women’s accessories, children’s clothing and home décor products. All are very reasonable priced and well made.

Chandler Williams

5/5

24 Jan, 2024

caroline raes

5/5

18 Jan, 2024

Karen Warren

5/5

24 Dec, 2023

Rhadika Suntharendran

5/5

27 Aug, 2023

I'm writing this review specifically for their spa. I had one of the best 4 handed deep tissue massages with Teddy and Christine. They were amazing. I highly recommended them!

BGS

5/5

23 Aug, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.