The Ritz-Carlton, Almaty

4.7/5(2.99K Reviews) rating

5 Star Hotel

The Ritz-Carlton, Almaty exterior_detail

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About hotel

Welcome to The Ritz-Carlton, Almaty, an opulent 5-star hotel located in the prestigious Bostandyk District of Kazakhstan. Immerse yourself in luxury and sophistication with our 145 lavish rooms and suites, each thoughtfully designed to provide the perfect mix of comfort and refinement. Boasting superior amenities such as heated floors and complimentary WiFi, our modern accommodations cater to your every need. Indulge in our private bathrooms, equipped with jetted bathtubs and designer toiletries. Enjoy awe-inspiring views of the city through our floor-to-ceiling windows and pamper yourself with the convenience of 24-hour room service for a truly indulgent stay. Explore the vibrant culture of Almaty with our prime location, just a short drive from popular attractions such as the National Museum of Kazakhstan and Almaty Central Stadium. Immerse yourself in the local art scene at the Kazakhstan Museum of Arts and Kasteev State Museum of Arts, or spend a fun-filled day at the family-friendly Fantasy World Almaty. Unwind and rejuvenate at our full-service spa, offering a wide range of massages, body treatments, and facials. Stay active and refreshed in our indoor pool, sauna, and fully-equipped 24-hour fitness center. And for added convenience, take advantage of our complimentary WiFi and concierge services. For business travelers, we offer a first-class business center and limousine/town car service. Host your next event in our versatile meeting space spanning over 10,300 square feet, including a state-of-the-art conference center. Enjoy peace of mind with our convenient train station pick-up service and complimentary self-parking during your stay. Savor a delectable Mediterranean meal at Seven, one of our two exceptional on-site restaurants, or grab a quick bite at our coffee shop. Unwind at the bar/lounge with your favorite drink, or admire the stunning views of Almaty while indulging in a snack. And don't forget to start your day off right with a delicious full breakfast, served daily for a nominal fee. Experience unparalleled hospitality and unmatched comfort at The Ritz-Carlton, Almaty, conveniently located at Esentai Tower, 77/7 Al Farabi Avenue050040, Kazakhstan. Book your stay with us and discover the true meaning of luxurious living. Our oasis is waiting for you. The Ritz-Carlton, Almaty room prices are affordable for all, and you can book The Ritz-Carlton, Almaty Online for added convenience.

Highlights

• Prime location in heart of Almaty, close to popular tourist attractions and business districts • Easy access to airport (25.9 km) and railway station (3.1 km) • Luxurious 5-star hotel with 145 air-conditioned rooms and top-notch amenities • Rooms equipped with heated floors, LED televisions, complimentary Wi-Fi, and designer toiletries • On-site spa, indoor pool, sauna, and 24-hour fitness center for ultimate relaxation • Two Mediterranean restaurants, coffee shop, and bar/lounge for dining options • Suitable for both casual and business travelers • Complimentary wired internet and concierge services • Variety of room options including luxury, boutique, and budget • Multiple event spaces and conference center for business events • Train station pick-up service available for a surcharge • Free self-parking available on-site.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

145

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Swimming Pool

Accessible parking

On-Site parking

Valet parking

Library

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Shopping mall

Hiking

Breakfast available

Airport shuttle service

Train Station Pickup Service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Swimming Pool

Accessible parking

On-Site parking

Valet parking

Library

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Shopping mall

Activities

Hiking

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Train Station Pickup Service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a security system.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pet max weight (per pet) in kg is 10.

Pet max weight (per pet) in lb is 22.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a security system.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pet max weight (per pet) in kg is 10.

Pet max weight (per pet) in lb is 22.

₹26,659

₹32,053

17% OFF

+ ₹3,361 taxes / night

Earn 300 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹26,659

₹32,053

17% OFF

+ ₹3,361 taxes / night

Update Price

Earn 300 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Al Farabi Avenue, Almaty, 050040

View on Maps

Ratings & Reviews

4.7/5

2.99K Ratings

Avinash Bhogun

5/5

20 Nov, 2023

We decided to visit this fine place, whilst in Almaty. We went for quiet drinks. Upon being greeted by the staff, they offered numerous seating options. Once settled our table was cleared but was already clean but there you go, attention to detail. All the ordering, snacks and ambiance is perfect. The staff who served us were amazing and clearly the best. Nothing was too much trouble. We were never rushed and always checked in on us as and when. We settled the bill, took some photos and off we went. 5* luxury as you’d imagine with the high level of service even though we didn’t stay as hotel guests.

Jad Sankary

5/5

29 Dec, 2023

First i would like to thank all the employees for their hospitality specially at the front desk (Anastasia) and also the employees at the sky lounge unfortunately i can’t remember their names. The room is super clean Check in and check out was very fast Food is tasty View is amazing Hotel is steps away from a luxurious mall Overall it was a lovely stay in Ritz Carlton Almaty Only one comment : all the Channels in TV are in Russian Language no single option for international travellers in english or any other language.

Денис Ильин

3/5

19 Nov, 2023

Overall very good services completely ruined by some horrible experience. At 10pm, already in a bed, I received a phone call from the hotel Guest Service telling me to immediately evacuate to the ground floor due to a bomb-related situation. Ok, got dressed and promptly came down from Floor 22 using a fire evacuation stairs. To my huge surprise, Concierge downstairs knew nothing about the situation, confirmed everything is fine and referred me back to Floor 30 to talk to Reception. At Reception Duty Manager also assured me no alarms, etc. If that was a joke b y a member of staff, that was a horrible one! If that was a training procedure, poorly planned and horribly executed. If that was done intentionally, that now puts my life at risk, as next time something really happens, I will wonder, if I should follow an evacuation procedure at this 30-store hotel or just ignore it as another failure of Ritz-Carlton. I am travelling a lot, and so far the Top most ridiculous case was a phone call at 3am at a hotel in Cairo, to check if I asked for a 6am wake-up call or a 7am one. I never expected anyone to beat it. Apparently, Ritz-Carlton Almaty did it!!! As I was THE ONLY chosen guest to train the hotel's evacuation procedures!!!

Avinash Bhogun

5/5

20 Nov, 2023

Jad Sankary

5/5

29 Dec, 2023

Денис Ильин

3/5

19 Nov, 2023

Asan Kurmanguzhin

3/5

1 Dec, 2023

I go to Spa at Ritz whenever I am in Almaty. Reception is very professional, massage is superb (Ayuk is amazing masseuse). What frustrates is that the steam room is working half the time and i can not use it. Would be amazing if you can fix that next time.

fuad Mohamed

5/5

12 Dec, 2023

I stayed here back in Dec 2022 for 8 days. High end hotel but worth it staff are helpfull, only think that bother me is the reception is on 30th floor, from my room in 26th floor I have to go to 30th or 28th floor, then take another lift to go down. Everything else was good have amazing view to the city and mountains.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.