The Ritz-Carlton, Almaty

4.7/5(2.99K Reviews) rating

5 Star Hotel

155

1/155

About hotel

Welcome to The Ritz-Carlton in Almaty, where luxury and impeccable service come together to provide the ultimate 5-star experience. Located in the heart of the city and offering stunning views of the magnificent mountains, this hotel is the perfect destination for discerning travelers. Featuring 145 beautifully designed rooms and suites, The Ritz-Carlton offers a variety of options for your perfect stay. Each room is equipped with modern amenities, including heated floors, LED televisions, and complimentary Wi-Fi. Relax and refresh in the opulent bathroom, featuring a separate bathtub and shower and luxurious designer toiletries. Treat yourself to indulgent experiences at The Ritz-Carlton. Unwind with a soothing massage at the full-service spa or take a dip in the indoor pool. Keep up with your fitness routine at the 24-hour fitness center and then relax in the sauna. Let our concierge services, ski storage, and limousine/town car service take care of all your needs. Satisfy your taste buds with a delightful Mediterranean meal at Seven, one of our two on-site restaurants, or unwind with a drink at the elegant bar/lounge. For those on the go, our coffee shop offers a quick and delicious option. With a fully equipped business center and over 10,000 square feet of event space, including a conference center, The Ritz-Carlton is also the perfect choice for business travelers. Explore the nearby Kazakhstan Museum of Arts or Presidential Palace, just a short drive away. Take in the sights and sounds of the city, including Almaty Central Stadium, Almaty Zoo, and Zenkov Cathedral, all within easy reach. And with Almaty International Airport just 16 kilometers away, our convenient location makes it the ideal choice for both business and leisure travelers. Book The Ritz-Carlton, Almaty room prices online and experience the pinnacle of luxury and exceptional service at Esentai Tower, 77/7 Al Farabi Avenue 050040, Kazakhstan.

Highlights

• 5-star luxury hotel in the heart of Almaty's Bostandyk District • 10-minute drive from National Museum of Kazakhstan and Almaty Zoo • Newly-renovated rooms with modern amenities and city views • Private bathrooms with jetted bathtubs and designer toiletries • Complimentary Wi-Fi and wired internet access • On-site spa with massages, body treatments, and facials • Indoor pool, sauna, and 24-hour fitness center for relaxation and fitness • 2 restaurants offering Mediterranean cuisine and 24-hour room service • Easy access to popular tourist attractions, such as Kazakhstan Museum of Arts and Fantasy World Almaty • Only 16.1 km from Almaty International Airport • Business-friendly amenities, including a business center and limo/town car service • Conference center with 10330 sq. ft. of event space • For budget-conscious travelers, complimentary train station pick-up and free self-parking available

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

145

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Swimming Pool

Accessible parking

On-Site parking

Valet parking

Library

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Shopping mall

Hiking

Breakfast available

Airport shuttle service

Train Station Pickup Service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Swimming Pool

Accessible parking

On-Site parking

Valet parking

Library

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Shopping mall

Activities

Hiking

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Train Station Pickup Service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a security system.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Pet max weight (per pet) in lb is 22.

Service animals are exempt from fees/restrictions.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a security system.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Pet Policy

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Pet max weight (per pet) in lb is 22.

Service animals are exempt from fees/restrictions.

₹0

₹null

null% OFF

+ ₹null taxes / night

Select Rooms

OPTION 1

₹0

₹null

null% OFF

+ ₹null taxes / night

Update Price

Amenities

Location

Al Farabi Avenue, Almaty, 050040

View on Maps

Ratings & Reviews

4.7/5

2.99K Ratings

Avinash Bhogun

5/5

20 Nov, 2023

We decided to visit this fine place, whilst in Almaty. We went for quiet drinks. Upon being greeted by the staff, they offered numerous seating options. Once settled our table was cleared but was already clean but there you go, attention to detail. All the ordering, snacks and ambiance is perfect. The staff who served us were amazing and clearly the best. Nothing was too much trouble. We were never rushed and always checked in on us as and when. We settled the bill, took some photos and off we went. 5* luxury as you’d imagine with the high level of service even though we didn’t stay as hotel guests.

Jad Sankary

5/5

29 Dec, 2023

First i would like to thank all the employees for their hospitality specially at the front desk (Anastasia) and also the employees at the sky lounge unfortunately i can’t remember their names. The room is super clean Check in and check out was very fast Food is tasty View is amazing Hotel is steps away from a luxurious mall Overall it was a lovely stay in Ritz Carlton Almaty Only one comment : all the Channels in TV are in Russian Language no single option for international travellers in english or any other language.

Денис Ильин

3/5

19 Nov, 2023

Overall very good services completely ruined by some horrible experience. At 10pm, already in a bed, I received a phone call from the hotel Guest Service telling me to immediately evacuate to the ground floor due to a bomb-related situation. Ok, got dressed and promptly came down from Floor 22 using a fire evacuation stairs. To my huge surprise, Concierge downstairs knew nothing about the situation, confirmed everything is fine and referred me back to Floor 30 to talk to Reception. At Reception Duty Manager also assured me no alarms, etc. If that was a joke b y a member of staff, that was a horrible one! If that was a training procedure, poorly planned and horribly executed. If that was done intentionally, that now puts my life at risk, as next time something really happens, I will wonder, if I should follow an evacuation procedure at this 30-store hotel or just ignore it as another failure of Ritz-Carlton. I am travelling a lot, and so far the Top most ridiculous case was a phone call at 3am at a hotel in Cairo, to check if I asked for a 6am wake-up call or a 7am one. I never expected anyone to beat it. Apparently, Ritz-Carlton Almaty did it!!! As I was THE ONLY chosen guest to train the hotel's evacuation procedures!!!

Avinash Bhogun

5/5

20 Nov, 2023

Jad Sankary

5/5

29 Dec, 2023

Денис Ильин

3/5

19 Nov, 2023

Asan Kurmanguzhin

3/5

1 Dec, 2023

I go to Spa at Ritz whenever I am in Almaty. Reception is very professional, massage is superb (Ayuk is amazing masseuse). What frustrates is that the steam room is working half the time and i can not use it. Would be amazing if you can fix that next time.

fuad Mohamed

5/5

12 Dec, 2023

I stayed here back in Dec 2022 for 8 days. High end hotel but worth it staff are helpfull, only think that bother me is the reception is on 30th floor, from my room in 26th floor I have to go to 30th or 28th floor, then take another lift to go down. Everything else was good have amazing view to the city and mountains.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.