The Ritz-Carlton Jakarta, Pacific Place

4.8/5(16.05K Reviews) rating

5 Star Hotel locationPin

Jakarta, West Java

The Ritz-Carlton Jakarta, Pacific Place facade

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About hotel

Are you looking for a luxurious yet affordable stay in the vibrant city of Jakarta? Look no further than The Ritz-Carlton Jakarta, Pacific Place. Our 5-star hotel is strategically located in the heart of the bustling Sudirman Central Business District, making it the perfect base for exploring all that Jakarta has to offer. Enter our elegant hotel and be greeted by a sense of opulence and sophistication. Our 62 exquisitely designed guestrooms offer modern amenities such as complimentary Wi-Fi, plush bedding and LED TVs, ensuring a comfortable and enjoyable stay. Take some time to relax and rejuvenate at our spa, where you can indulge in a soothing massage, invigorating body treatment or revitalizing facial. For fitness enthusiasts, our health club, outdoor pool and spa tub provide the ultimate escape. And when it comes to dining, you'll be spoiled for choice. Satisfy your palate at our on-site restaurant, PASOLA Jakarta, offering a delectable buffet and a stylish bar and lounge. Or enjoy the convenience of 24-hour room service for a private and intimate dining experience in the comfort of your room. Planning a corporate event? Our hotel has got you covered with a business center and a conference center spanning over 38,750 square feet. Our prime location also makes us the ideal choice for business travelers, with easy access to Pacific Place and Kidzania. Indulge in some retail therapy at ASHTA District 8 and FX Sudirman Mall, or catch an exciting game at the nearby Gelora Bung Karno Stadium. Conveniently accessible from both Soekarno-Hatta International Airport (CGK) and Halim Perdanakusuma International Airport (HLP), our hotel ensures a stress-free journey. Book The Ritz-Carlton Jakarta, Pacific Place room prices online and experience the ultimate in luxury, convenience, and exceptional service. Our dedicated team awaits to ensure your stay is nothing short of extraordinary. Reserve your room at Jalan Jendral Sudirman Kav 52-53, Sudirman Central Business District, Jakarta12190, Indonesia today.

Highlights

• Best for both casual and business travelers • 5-star luxury hotel located steps away from Pacific Place and Kidzania • Guestrooms with modern amenities, complimentary Wi-Fi and entertainment options • Kid-friendly location with many family-friendly attractions within walking distance • Only 3.3km from Plaza Senayan and 5km from Gelora Bung Karno Stadium • Easily accessible from Soekarno-Hatta International Airport (31.6km) and Halim Perdanakusuma International Airport (11.3km) • On-site spa, health club, and outdoor pool for relaxation • Business amenities available including a business center and event space • On-site restaurant and bar, and 24-hour room service options • Parking available for added convenience

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Accessible parking

Valet parking

Terrace

Concierge desk

Banking services

Sauna

Shopping mall

BBQ/Picnic area

Breakfast available

Coffee/tea

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Accessible parking

Valet parking

Terrace

Concierge desk

Banking services

Sauna

Shopping mall

Activities

BBQ/Picnic area

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹22,693

₹27,241

17% OFF

+ ₹4,864 taxes / night

Earn 275 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹22,693

₹27,241

17% OFF

+ ₹4,864 taxes / night

Update Price

Earn 275 Reward Points

Amenities

Location

Jalan Jendral Sudirman Kav 52-53, Jakarta, West Java, 12190

View on Maps

Ratings & Reviews

4.8/5

16.05K Ratings

afdzal hizamal abu bakar

5/5

14 Jan, 2024

Excellent hotel. Stayed at the 3 bedrooms. Kid-friendly facilities. The pool was nice. They setup a playroom with bouncy castle and tables for activities- in conjunction with the x-mas and new year’s weekend. All the staffs were friendly and excellent. And the food for room service especially the Nasi Goreng is the best!

Miranda Angel

5/5

27 Nov, 2023

The staff at the club lounge is very attentive and pays attention to the details. They would do whatever they can to fulfill our requirements. We are very grateful for their wonderful service, Chef Fina, Riri, Zara, Gaby Catharine, Ana, Mathew Felix and more. I am sorry that I could not mention all of them who provided amazing service during our visit. We will definitely stay at the Ritz Carlton hotel Pacific place again and again every time we visit Jakarta.

Zeeshan Vazeer

5/5

21 Nov, 2023

I travel globally for work and have to say this hotel makes all other hotels look ordinary. The facilities are incredible and the staff is genuinely courteous and helpful. They’ve raised the bar incredibly high for other hotels.

Sunny

4/5

25 Dec, 2023

The hotel facilities are a bit old, but the interior is luxurious and the room layout is quite convenient. However, the internet was a bit slow and often disconnected so we couldn't watch Netflix. Even if you're a marriott Bonvoy member, you're limited to dining at the 21st floor lounge and have no access to the full buffet breakfast. But its room charge costs twice as much as other 5-star hotels in Jakarta, and the food at the lounge was a bit disappointing. Even though the hotel is directly connected to Pacific Place Mall and is conveniently located, I didn't find it worth paying twice as much as other 5-star hotels to stay here.

afdzal hizamal abu bakar

5/5

14 Jan, 2024

Miranda Angel

5/5

27 Nov, 2023

Zeeshan Vazeer

5/5

21 Nov, 2023

Sunny

4/5

25 Dec, 2023

Iqbal Azhar

5/5

27 Jul, 2023

The bed was incredibly comfortable. This hotel is absolutely AMAZING. The room is so spacious. The whole staff, especially the staff at the lounge were incredible. They were attentive, friendly, and genuine — made me feel at home and well taken care of. The housekeeping was great and left some cute notes and bookmarks.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.