The St. Regis New York

Exquisite hotel, with excellent service right from when you walk in! The butler service isn't as polished as other St. Regis properties around the world but it's among the best in the United States. The front desk is extremely friendly and accommodating. They have friendly doormen and bellmen. The gym is nice and has nice city views. The Astor court restaurant has some tasty food and excellent service. When I am there I feel like I am at home! The only thing I wish they would have is a swimming pool. But not too many hotels in the city. So it's hard to fault them on that!

Overall a great stay with a few minor hiccups. First the good things. Corporate discount gives a very heft discount compared to the public rate (check with your employer for their rate code). Hotel was completely booked when we stayed for the weekend of the NYC marathon. They upgraded both our rooms to the Astor suite even when we had booked a standard room by being friendly to the front check-in desk and offering flexibility on check-in/check-out time. Suite night award didn't clear but the complimentary upgrade as a Titanium ended up being better. Food at the Astor Court which is the restaurant hotel located on the first floor near the lobby punches above its weight class and is surprisingly reasonably priced for a luxury NYC hotel. Everything was cooked to perfection and it has a relatively straightforward menu but every dish was extremely well executed. The complimentary breakfast for Marriott platinum and above was very reasonable. Rooms themselves are very comfortable, spacious, and takes you back in time with old-school luxury. Now the cons, service was very middling and definitely not above and beyond. The doorman was pretty cold and not very friendly and welcoming. No one to help open the door or greet arrivals. The front desk agent gave us the card explaining the destination charge and benefits per night but then at checkout, they said that the corporate rate waived the destination charge. The second problem was with 2 separate rooms, to avail ourselves to the separate credits for breakfast (platinum), we wrote both rooms on the bill at the Astor Court but they only charged it to one room. Person at check-out was extremely unwilling to fix this issue until I pressed her in which case she finally gave extra credit to cover the breakfast charges of both rooms on the one folio. If you are using 2 rooms and planning to take advantage of the credits, make sure you tell your sever to bring 2 checks.